Hamish McKay is the founder of surprisingly ground breaking new eCommerce tool Order Editing.

Now helping over 600 Shopify merchants to improve post-purchase customer experience.

In this episode, we discuss:

• Why you need to focus on the post-purchase customer experience
• Empowering the customer
• Upselling opportunities and increasing your brand’s revenue

Dive in:

[03:36] Managed customer experience for popular YouTuber brands.

[08:07] Mistakes after hitting buy button explained succinctly.

[12:56] Optimised journey for order confirmation and edits.

[14:15] Enhancing customer experience is a no-brainer.

[18:22] Bad news for everyone, missed order potential.

[22:22] Insider Tips from Hamish!

Find the notes here: https://keepopt.com/220

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