On this episode of the Quick Lube Expert Podcast, host Kevin Davis and guest David Boyd from Inbound, Inc., dive into the art of phone communication—a skill that’s too often overlooked but incredibly powerful. They discuss why answering the phone well is critical in the quick lube industry and share practical strategies for making a lasting impression on every call. David, a communication expert, unpacks key elements such as timing, tone, and active listening, giving listeners actionable insights to train their teams and enhance customer experience. You’ll also learn how to handle common questions like pricing inquiries in a way that builds value and keeps customers engaged. Whether you’re running one shop or a franchise, this episode is loaded with wisdom to help you transform each call into an opportunity to grow and retain loyal customers.

Tune in to discover how a few tweaks to your phone process can boost business, improve customer satisfaction, and help you outshine the competition.

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David Boyd, founder of Inbound, Inc., specializes in enhancing business communication within the automotive aftermarket industry. To learn more about his services or to schedule a consultation, visit callinbound.com.

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To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

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