Customer complaints and bad reviews in your restaurant can be massive opportunities to increase profits, boost customer retention, and dominate your local search results.

In this episode of The Restaurant Growth Accelerator, we unpack the restaurant reputation management strategies that turn negative customer reviews into lifelong loyalty and recurring revenue.

Discover the exact psychology behind why guests complain (spoiler: it’s not about free stuff) and learn our three-step review response system that turns 1-star reviews into 5-star advocates.

Beyond damage control, we break down the review generation tactics that fuel consistent five-star feedback (on autopilot).

From QR code restaurant review prompts to smart server incentive programs that generate 25+ new Google reviews per week, you’ll get field-tested tools to boost restaurant reviews while building customer trust.

You’ll also learn:

👉The “Free Cookie Compliance Trick” that gets your team asking for reviews (without constant reminders)

👉How to measure and increase lifetime customer value in restaurants

👉Why a smart, timely reply to a bad review can be your best restaurant marketing strategy

Key Points

00:06:00 - Goodwill Bank Theory
00:11:00 - Complaint Transformation
00:17:20 - Lifetime Customer Value
00:24:00 - Getting Positive Reviews
00:27:40 - Compliance Tactics
00:31:20 - Review Marketing

Stop letting bad reviews kill your business - turn them into your most powerful marketing tool.

Listen now to master the art of handling customer complaints in restaurants and unlock the full power of review-based marketing.

-

✅Tools For Restaurant Owners✅

Claim your FREE Restaurant Weekly Financial Tracker to uncover thousands in hidden profits and optimize your costs (in less time than it takes to finish your morning coffee): https://ghl.ownershifttraining.com/weekly-tracker-lp

-

✅About Us✅

The Restaurant Growth Accelerator Podcast is hosted by Andrew Scott - founder of OwnerShift Training.

Andrew Scott successfully scaled his restaurant business to 4 locations while working a handful of hours each week. He’s since helped over 1,000 restaurant owners increase their sales, profits, and free time - and he’d love to help you too.

✅For Restaurant Owners✅

Interested in growing your restaurant business while working less? Book your free assessment call:
👉 Restaurant Assessment Call

✅Connect With Us✅

https://www.facebook.com/groups/multiunitempirebuilders/
https://www.instagram.com/andrewrichardscott
https://ownershifttraining.com/

Struggling to scale your restaurant from one to three or more locations?

Discover the exact systems, structure, and mindset shifts that every successful multi-unit restaurant owner must master.

With these new insights, you’ll understand how to build a sustainable, profitable restaurant operation with proper restaurant operations systems, a defined leadership structure, and a CEO-level strategy.

In this episode, Andrew Scott (20-year restaurant owner) and Nathan (regional manager overseeing 60+ million in revenue) share the structural changes that separate thriving multi-unit restaurant management operations from those that collapse under their own weight.

They expose why the skills that made you successful with one location will actually sabotage your growth - along with the exact management systems, compensation structures, and depth-building strategies that create scalable restaurant empires.

You'll learn how to shift from being an operator to becoming a restaurant CEO, develop regional leadership roles, and implement replicable systems that drive consistent results.

Whether you're in fast casual or full-service, this is your roadmap to scaling a restaurant business effectively.

Key Points

00:01:00 The shocking difference between single and multi-unit ownership
00:03:30 From racehorse to horse trainer mindset
00:05:00 Corporate knowledge and avoiding single points of failure
00:08:00 Essential executive roles and structure
00:13:00 Building job descriptions from daily task lists
00:15:40 Weekly regional manager routine breakdown
00:21:00 The trust but verify management system
00:26:00 Compensation structures that retain top talent
00:31:30 The three pillars of sustainable growth

Ready to build a restaurant organization that grows stronger with each new location instead of spreading you thinner?

Hit play and learn the blueprint for restaurant expansion strategy, team development, and multi-location restaurant success.

-

Get your multi-unit playbook here → https://hs.ownershifttraining.com/optin-mupb

-

✅About Us✅

The Restaurant Growth Accelerator Podcast is hosted by Andrew Scott - founder of OwnerShift Training.

Andrew Scott successfully scaled his restaurant business to 4 locations while working a handful of hours each week. He’s since helped over 1,000 restaurant owners increase their sales, profits, and free time - and he’d love to help you too.

✅For Restaurant Owners✅

Interested in growing your restaurant business while working less? Book your free assessment call:
👉 Restaurant Assessment Call

✅Connect With Us✅

https://www.facebook.com/groups/multiunitempirebuilders/
https://www.instagram.com/andrewrichardscott
https://ownershifttraining.com/

Many restaurant owners struggling with staff turnover, poor restaurant staff training, and chaotic onboarding are watching $1000s walk out their back door - disguised as "employees who couldn't cut it".

When the truth is: the owners were setting them up to fail from their very first shift.

In this episode of The Restaurant Growth Accelerator - you’ll discover how to train restaurant employees and improve your restaurant onboarding process.

Your hosts Andrew Scott and Dave Doyle, multi-unit restaurant owners with over 40 years combined experience, reveal the truth about why approaches like "throw them in the fire" is actually sabotaging your business.

They share real stories of employees walking out mid-shift, never to return, and explain how proper restaurant training systems can transform your team's performance while dramatically reducing employee turnover in restaurants.

The episode dives deep into creating systematic training processes in restaurants, including the controversial shift evaluation method that helps you identify whether a new hire will succeed.

From onboarding best practices to building a restaurant training checklist that scales across multiple units, this episode is packed with actionable insights for restaurant owners ready to scale and succeed.

Key Points

00:00:00 Friday lunch rush training disasters
00:03:50 The two-way evaluation of orientation
00:11:10 Creating systematic training processes
00:17:00 Training the trainers properly
00:24:20 Show, tell why, and follow up
00:29:00 The forgetting curve phenomenon
00:31:20 Five-minute debrief conversations
00:34:40 Measuring character over proficiency

Click play and discover how to reduce restaurant labor costs, improve retention, and finally train restaurant employees the right way.

-

✅About Us✅

The Restaurant Growth Accelerator Podcast is hosted by Andrew Scott - founder of OwnerShift Training.

Andrew Scott successfully scaled his restaurant business to 4 locations while working a handful of hours each week. He’s since helped over 1,000 restaurant owners increase their sales, profits, and free time - and he’d love to help you too.

✅For Restaurant Owners✅

Interested in growing your restaurant business while working less? Book your free assessment call:
👉 Restaurant Assessment Call

✅Connect With Us✅

https://www.facebook.com/groups/multiunitempirebuilders/
https://www.instagram.com/andrewrichardscott
https://ownershifttraining.com/