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あらすじ・解説
Industrial Talk is onsite at Accruent Insights and talking to Richard Leurig, President of Accruent about "A comprehensive connected asset management solution". Scott MacKenzie and Richard Leurig discuss the Accruent Insights 2024 conference in San Antonio, emphasizing the importance of customer feedback and innovation. Richard, the new president of Accruent, highlights the company's shift from individual products to interconnected ecosystems, known as the "better everyday way." Accruent serves diverse industries, including higher education and asset management, offering solutions for space planning, facilities maintenance, and asset management. The conversation also touches on the rapid pace of technological change, the role of AI, and the importance of cybersecurity. Richard emphasizes Accruent's commitment to continuous improvement and customer-centric innovation. Action Items
Outline Welcome and Introduction to the Event
Insights from the Conference
Richard's Role and Vision for Accruent
Overview of Accruent's Products and Services
Change Management and Internal Transformation
- [ ] Connect with Richard Leurig on LinkedIn or email him at richard.laurg@accruent.com to learn more about Accruent.
- [ ] Explore Accruent's solutions and how they can help manage facilities and assets across the entire lifecycle.
Outline Welcome and Introduction to the Event
- Scott MacKenzie welcomes listeners to the Industrial Talk podcast and introduces the event, Accruent Insights 2024, being held in San Antonio.
- Scott and Richard discuss the Riverwalk in San Antonio, expressing their admiration for the area.
- Scott sets the stage for the podcast, mentioning the focus on Accruent and the users at the event.
- Richard shares his excitement about the conference and its purpose.
Insights from the Conference
- Richard explains that the conference is not just about roadmaps but also about gathering insights from customers.
- He mentions that feedback from the previous year's conference significantly influenced their innovation.
- The conference aims to understand common trends across different customer segments.
- Scott acknowledges the importance of customer feedback and insights in driving innovation.
Richard's Role and Vision for Accruent
- Scott asks Richard about his role as the new president of Accruent and his vision for the company.
- Richard emphasizes building an innovation culture and maintaining a customer-first approach.
- He discusses the transition from individual point products to interconnected ecosystems, known as the "better everyday way."
- Richard highlights the importance of continuous improvement and adapting to the ever-changing needs of their customers.
Overview of Accruent's Products and Services
- Scott inquires about Accruent and the technologies that make up the company.
- Richard explains that Accruent serves a diverse group of customers, primarily in workplace and higher education.
- He details the various products and services offered, including space planning, facilities maintenance, lease administration, and asset management.
- Richard mentions the integration of IoT, predictive maintenance, and anomaly detection in their solutions.
Change Management and Internal Transformation
- Scott asks how Accruent helps companies transition to their comprehensive solutions.
- Richard describes the internal transformation process, which involved combining best-in-class products into cohesive solutions.
- He explains the concept of "de-silification" and the importance of serving customers with a full set of solutions.
- Richard notes that the momentum behind this transformation was...