Service Switching: Why Kids Need Industry-Specific Manners
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Service Switching: Why Kids Need Industry-Specific Manners
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What if we stopped saying “be respectful” and started teaching kids how to adjust their manners based on where they are?
In this eye-opening episode of Family Matters with Instructor Mike, we break down the unspoken truth most parenting guides skip: every industry has its own culture—and its own customer behavior code.
From fast food to healthcare, retail to security, Instructor Mike explains why your child’s success in public spaces depends on more than “please” and “thank you.” It requires service switching—the ability to read the room, regulate emotions, and adapt communication to the environment they’re in.
You’ll learn:
• The difference between standard manners and situational manners
• What fast food, clinics, and security training environments all expect differently
• The science behind behavior switching (Vygotsky, Barrett, Bronfenbrenner, Erikson)
• Practical ways to rehearse public interaction skills with your child
Whether your child is ordering nuggets or handling a hospital visit, this episode will give you the tools to raise a young person who knows how to navigate real-world systems with composure, clarity, and competence.
Because we’re not just raising kids who are polite—
We’re raising kids who know how to move.