Break Point is BACK, BABY! 😎 And in honor of Break Point's triumphant return, we are joined by not one, but TWO of our newest Developer Advocates: Travis Toulson and Allen Andreas. Join us as we cover everything from fun stories about our past developer blunders to what you can anticipate at Knowledge25.

⏱️ Timestamps

• 00:00 Welcome & Where We've Been
• 02:10 Meet Our Newest Advocates!
• 06:37 Why Did Travis and Allen Want to Become Advocates?
• 09:30 What Are the Biggest Surprises About Working FOR ServiceNow?
• 13:03 What Are Travis and Allen's Hobbies?
• 18:37 Spilling Tea on Near "Fireable" Offenses
• 31:22 What to Expect at Knowledge25
• 39:44 The First EVER Attempt At the Break Point Mix Tape Game!
• 48:25 Conclusion & Outro

🔗 Links

• The ServiceNow Developer Site: https://developer.servicenow.com/dev.do
• The Developer Advocate Blog: https://www.servicenow.com/community/developer-advocate-blog/bg-p/developer-advocate-blog

Check out the other ServiceNow podcasts: http://devlink.sn/podcasts

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Immerse yourself in the realm of generative AI alongside ServiceNow's Spark team, where innovation converges with state-of-the-art technology. Host Bobby Brill engages Eduardo Nauiack and Dan Durller in a conversation about their journey of turning the ordinary into the extraordinary, especially for flagship events like Knowledge and Craft Summit. Learn how Midjourney and other innovative tools have streamlined their processes, enabling the creation of bespoke, high-caliber visuals in a fraction of the time, all while upholding the brand's essence. From developing cinematic graphics for large screens to infusing product demos with sophistication, the team shares their evolution from internal experiments to pivotal external showcases. Gain an insider's perspective on how they harmonize creative liberty with brand standards and discover how this "game changer" is revolutionizing their content creation approach.

Guests - Eduardo Nauiack, The Spark Team - Sr. Staff Communication DesignerDan Durller, The Spark Team - Sr. Staff Communication Designer

Host - Bobby Brill ServiceNow

Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: http://www.servicenow.com

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Join Usman Sindhu as he sits down with Accenture's Bryan Locke to discuss the evolution of AIOps, the role of Generative AI in IT operations, and how Accenture is optimizing observability, automation, and cost efficiency for the future.

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In this episode of ServiceNow's Now Insights podcast, host Bobby Brill delves into the realm of usability and accessibility in enterprise software with special guests Aileen Hackett, Director of Product Management for Accessibility at ServiceNow, and Pratik Contractor, Senior Manager of Product Management for Accessibility and Platform Experience. The conversation covers the importance of integrating usability and accessibility, highlights innovative features like dark mode and keyboard shortcuts, and explores the role of AI in transforming and improving accessibility. Tune in to discover how ServiceNow is pioneering to make enterprise platforms more inclusive and user-friendly for everyone.

Host - Bobby Brill
Guests - Aileen Hackett, Pratik Contractor

00:00 Introduction and Guest Welcome
01:46 Understanding Accessibility and Usability
04:28 Examples of Accessibility Features
06:30 Innovations in Accessibility
11:04 AI and Accessibility18:52 Ethical Considerations in AI
21:31 Final Thoughts and Conclusion

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In this episode, we dive into RaptorDB with Will Johnson, VP of Data Platform Engineering at ServiceNow. Will shares his background and elaborates on RaptorDB's role in optimizing ServiceNow's data platform, including its unique hybrid transactional and analytical processing (HTAP) capabilities. The episode also covers the rollout process, customer feedback, and future directions for scaling and improving RaptorDB.

Guest - Will Johnson, VP of Data Platform Engineering at ServiceNow
Host - Bobby Brill

00:00 Introduction
00:19 Background of Will Johnson at ServiceNow
01:16 Overview of RaptorDB
02:16 Types of Databases and HTAP
04:00 RaptorDB in Action
04:33 Customer Use Cases and Benefits
08:11 Technical Challenges and Solutions
10:29 Internal Testing and Customer Rollout
14:32 Future of RaptorDB

ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html
ServiceNow Community:
https://community.servicenow.com/community
For general information about ServiceNow, visit: http://www.servicenow.com

See omnystudio.com/listener for privacy information.

In this episode, Usman Sindhu and Ram Devanathan unpack the power of GenAI-driven automation, explaining how AI can analyze historical incidents, cluster issues, and recommend optimized resolution workflows. Learn how enterprises are using AI-powered Learning-Enhanced Automation Playbooks (LEAP) to accelerate self-healing IT at scale.

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In this episode of the ServiceNow UK & I Executive Circle Podcast, host Kat Finch sits down with Rob Barnes, Chief Digital and Technology Officer at ASDA, for an insightful conversation about the retailer's ambitious digital transformation journey.

Rob shares his experience transitioning from consultancy at Accenture to in-house roles at Marks & Spencer and ASDA, highlighting key lessons from both worlds. He provides a behind-the-scenes look at ASDA’s large-scale technology overhaul following its separation from Walmart—one of the most significant transformations in modern retail history.

The discussion also explores the role of AI in shaping the future of retail, from improving customer service and supply chain optimization to enhancing in-store experiences and cybersecurity. Rob addresses the long-standing debate on the "death of the high street," arguing that physical stores remain integral to retail and discussing how AI and automation can drive greater efficiency across both online and brick-and-mortar shopping experiences.

Whether you're in retail, technology, or business leadership, this episode offers valuable insights into digital innovation, AI’s growing impact, and how retailers can stay ahead in an ever-evolving landscape.

Tune in for a thought-provoking discussion on the intersection of technology, retail, and digital transformation!

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In this episode, we explore how ServiceNow’s Agentic AI / AI Agent framework is revolutionizing enterprise workflows. Joined by Victor Chen, Outbound Product Manager at ServiceNow, we dive into how AI agents leverage data, workflows, and automation to drive efficiency and productivity at scale. Lern more on https://www.servicenow.com

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