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Shifting Dynamics: Navigating Renewals and Expansions in Customer Success
- 2023/05/25
- 再生時間: 7 分
- ポッドキャスト
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サマリー
あらすじ・解説
In this episode, we delve into a thought-provoking discussion ignited by Kevin Chiu, COO and Co-founder of Catalyst Software, on the changing landscape of customer success and sales departments, particularly as they handle renewals and expansions. As Chiu advocates for a more strategic, sales-like approach, our team examines his points, offering in-depth analysis, insights, and alternative perspectives.
Chiu's Linkedin Post