Join the following experts as we share the latest fulfilment thinking and practice:

• Alex Townson – Head of Outsourced Supply Chain – YF an Unleashed Partner
• Beth Chapman – Managing Director – Starlinks Global a Mintsoft customer
• Daniel Hayward- Head of Operations – Candy Kittens an Unleashed customer
• Kate Lester – Founder – Diamond Logistics, a supplier to Unleashed customer TrueStart

Growing online retail sales puts increased pressure on the supply chain and fulfilment industry, forcing the entire supply chain to look for ways to optimise processes. Retailers, fulfilment partners, and suppliers alike must enhance operations to meet demand.

What's discussed when?

00:00 Introduction

07:57 KPIs

20:47 Monitoring Supplier Performance

33:53 UK Carrier Costs

42:58 Fulfillment Automation

49:52 Personalisation

54:27 Last-mile Innovations and Sustainability

1:02:30 Picking Accuracy

1:05:34 Returns and Exchanges

1:11:02 Equality, Diversity and Inclusion

1:16:38 Advice for Supply Chain Professionals

Our deep dive sessions grant you exclusive access to a unique conversation with an admired brand or lesser-known trailblazer. A chance to go into detail with a customer. So indulge yourself; shut out the noise and focus in on one voice, one brand, one story.

In this episode: Josh has been at Good and Proper for over 7 years and not only heads up operations but also their sales arm. No mean feat. Time to sit up and pay attention. You’ve probably had a cup of Good and Proper tea if you’ve been to your local swanky cafe lately. 80% of their business is on-trade or foodservice. Of course, they have aspirations to get into retail, but right now that’s their focus.

Good & Proper are premium tea specialists, loved & served by the UK’s finest cafes, hotels, restaurants and workspaces, as well as a loyal and fast-growing community of tea drinkers at home. From their careful approach to sourcing to their commitment to sustainability, and of course the quality and flavour in every cup, this female-led team is on a mission to show the world how good tea can be, when it's done right.

What’s discussed?

• What are the benefits for adopting software early?
• What USPs give you the best standout?
• Hack: How to avoid green tea tannins
• How does product availability give you the edge?
• Challenges of an outsourced supply chain.
• How does your supply chain differ from one product to the next?
• Demand forecasting wins
• How have you been protecting margins?
• Does the market recognise your B Corp creds?
• Reducing your Scope 3
• Sustainability issues in Darjeeling
• Top tips for scaling FMCGs

Join the following experts as we share the latest sustainable thinking and practice:

• Emma Fromberg– Course Director at the University of Cambridge Institute for Sustainable Leadership
• Jessica Short – Operations & Finance Manager at TrueStart Coffee, UK
• Magnus Firth– Workshop Manager at Renewable Parts Ltd, UK
• Richard Singleton – Finance & Sustainability Director at Menzies LLP

Environmental and social sustainability have become staples of a successful modern firm in today’s business landscape. Investors and customers alike are demanding more transparency around how a company operates – making a sustainable supply chain essential to SMEs going forward.

What's discussed when:

2 mins - Brands we admire

6 mins - SME Challenges and opportunities

10 mins - What is ESG? - Richard

13 mins - Are you leveraging your business for good? - Emma

16 mins - TrueStart applying for B Corp status - Jess

19 mins - Where to start and Help staying abreast - Richard

28 mins - Does ESG box ticking go far enough? Emma

32 mins - How green is green energy? - Magnus

34 mins - Carbon Mapping and acting on it - Jess

37 mins - Growth and sustainability - Jess and Emma

41 mins - Measuring your carbon emissions - Scope 4! - Richard

45 mins - We need to be more ambitious - Emma and Richard

52 mins - Carbon Boarder Adjustments - The Emissions game

54 mins - The economic system - a mind shift is needed - Emma

57 mins - Greenshoring to crush your competition - Magnus

101 mins - How ‘local’ and ‘longevity’ is the answer - Emma

109 mins - Reverse logistics and waste innovation - Magnus

116 mins - Scope 3 – Help your suppliers help you - All

121 mins - Where to start? All

- Find your Inefficiencies - Jess and Magnus

- Focus on a root cause - Tony Chocoloney - Emma

Watch the full discussion or skim read the highlights here⁠⁠⁠

Our episode on net zero

Talk to one of our supply chain consultants – ⁠book a 20 min chat⁠