Becky and Jake are back—and melting in a windowless London studio before glamming up for the Agent Achievement Awards. This episode dives into some of the weirdest travel stories yet, including a poop-filled cruise disaster, customers bringing toasters on holiday, solar-powered suitcases, and someone trying to train it to the Maldives.

They also tackle a hot topic from a listener: should travel agents ask for reviews, and how do you do it without feeling pushy? Spoiler alert: you absolutely should—Jake’s got some pro tips! Plus, a good old-fashioned rant about bare feet on planes (ew), Crocs, and the horror of fake lagoon views.

Prepare to laugh, cringe, and question humanity. Just another day in the life of a travel agent.

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We're back and buzzing – Becky’s off to the Triple A’s as a finalist (no big deal 👀) and we’re talking all things travel agent life, awards night glam, and... the absolute daylight robbery that is school holiday pricing. Seriously, why is it double the price to go skiing just because it's February half term?! We dive into the parent struggle of deciding whether to take the fine or fork out thousands more for a family holiday – and whether schools should be a bit more chill if the kids are off learning about the world on a tour of Sri Lanka.

Then we get into the age-old travel agent dilemma: high value, low volume vs. low value, high volume. Which clients are more work? Which ones are worth the drama? Spoiler: the £299 all-inclusives are not always as “easy” as they seem. We also chat about what a luxury client really looks like – and no, it’s not always the one with the Gucci belt.

And because we love a challenge, Jake’s back on the airport code game – with a score to beat and Becky out for redemption.

Plus, we tease something a little different for next week’s episode… 👀 so hit follow and stay tuned!

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In this episode, Becky and Jake get fired up about the growing trend of hotels undercutting travel agents with direct booking offers — and share their frustrations about losing loyal clients to cheeky 30% discounts. They dive deep into the ongoing debate around consultation fees: should travel agents be charging for their time, and if so, how do you actually make it work without scaring off clients?

There’s also a big conversation about protection — ATOL, ABTA, and why clients still don’t get what it all really means (even though it could save them thousands). Jake breaks down a £15k booking gone right, and Becky shares her take on marketing the value of booking with a pro.

They also tackle some cruise misconceptions, especially about Fred Olsen (is it really a waiting room at sea?), why more agents should be selling expedition trips, and how LinkedIn is an untapped goldmine for luxury enquiries.

Oh — and as if that wasn’t enough — Becky tells the story of the time she almost got arrested on a jet ski in Boston with two Mexican friends. Sirens, megaphones, and a very confused river police officer included.

Hosted on Acast. See acast.com/privacy for more information.