Send us a text

In this Thanksgiving-themed episode of The Art of Adjusting®, hosts Chantal Roberts and William Auten reflect on gratitude, from personal appreciation to professional growth. They discuss health insurance complexities, health insurance, document management strategies, and evolving practices in the insurance industry, including the power of storytelling in claims.

With warm anecdotes about Thanksgiving plans, a family graduation, and humorous industry moments, they also explore future topics like Medicare and CMS. This episode blends heartfelt gratitude with practical insights, making it a thoughtful listen for adjusters and insurance professionals alike.

Tune in as they share lessons on balancing life, work, and growth in the claims industry!

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

Send us a text

In this episode of The Art of Adjusting® Podcast, host Bill Auten takes listeners on a detailed journey through the complexities of evaluating damages in liability claims. Perfect for claims adjusters, legal professionals, and anyone interested in the finer points of claims management, this episode unpacks how to determine fair compensation for both property and bodily injury cases.

Bill explains the distinctions between "special damages" (such as medical costs and lost wages) and "general damages" (including pain and suffering) and provides guidance on balancing objectivity with empathy. Through real-world examples, he covers important principles like the "single recovery principle," ensuring all aspects of a claim are settled comprehensively, and the claimant's responsibility to "mitigate damages" to avoid unnecessary costs.

Listeners will gain insights into how regional law differences, the challenges of evaluating permanent injuries, and various factors can influence claim values. Bill shares practical guidance for adjusters who must consider not only financial costs but also the personal impact on claimants' lives. From calculating loss of earning capacity to addressing intangible impacts like pain and lifestyle changes, this episode serves as a complete guide to assessing damages with fairness and accuracy.

Tune in to discover the expertise required to evaluate damages thoughtfully and ethically in liability claims, revealing the art and precision behind every decision.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

Send us a text

In this insightful episode of The Art of Adjusting®, hosts Chantal Roberts and William Auten are joined by David Princeton, principal consultant at Advocate Claim Service, to discuss the complex roles of public adjusters in the insurance industry. They explore the profession’s intricacies, emphasizing the crucial roles of transparency and ethical standards.

David clarifies the often misunderstood position of public adjusters, addressing the stigma of their perceived opposition to carrier adjusters. He highlights a shared goal among all adjusters: to settle claims fairly and uphold high ethical standards, fostering collaboration across the industry.

The conversation covers 'direct physical loss' in insurance policies, its impact on actual and consequential damages, and the importance of accurate documentation to avoid estimate inflation. They also examine the concept of indemnity, focusing on depreciating electronic items, and David introduces a historical perspective on replacement cost policies versus Actual Cash Value, setting the stage for future in-depth discussions.

The trio discusses the challenges of estimating repair and replacement costs, emphasizing the need for clear communication between field and desk adjusters to bridge interpretation gaps and prevent estimation extremes.

They conclude by discussing strategies to manage resistance and gamesmanship in post-disaster restorations, stressing transparency and ethical practices. David commits to further exploring historical insurance valuation cases, and Chantal plans to feature his insights in her risk management class.

This episode not only highlights the essential roles and responsibilities within the insurance claims industry but also emphasizes the importance of collaboration and ethical conduct for effective and fair outcomes.

Our guest's information:

David R. Princeton, CPCU, AMIM, AIC, CSRP
Principal Consultant
Advocate Claim Service, LLC.
(414)841-6462
David@AdvocateClaimService.com
www.AdvocateClaimService.com

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.