In this episode host Alex Hammond is joined by Tom Heyes and Steve Isbell, experts in delivery, tech transformation, operations and service management, to delve into the intricacies of a modern technology function. They explore the disparity between the rapid evolution of certain offerings like AI and cloud migration, and that despite significant investments in new technologies, organisations frequently fail to transform their technology functions, thus failing to maximise the potential benefits. The conversation emphasises the importance of not just reacting to technological changes but proactively driving innovation and transformation within these functions to stay ahead of the curve.

The discussion also highlights key challenges faced by technology leaders, such as the need for greater pace in delivery, the difficulty of attracting and retaining talent, and the necessity of aligning technology strategies with overall business objectives. They propose solutions like adopting a product-led approach, which involves keeping development teams together from concept through to implementation and support, thus fostering better synergy and faster delivery. This episode underscores the critical role of technology as a strategic, integral part of the business, rather than a mere support function, advocating for a holistic and collaborative approach to drive true technological and organisational transformation.

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