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The CS Academy LIVE

The CS Academy LIVE

著者： Thomas Voigt
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Hey there! Welcome to The CS Academy LIVE Podcast 👋

This is where we share all our Customer Success webinars - no fluff, just real talk about making it in the CS world!

What's this channel about?

We cover it all:

✅ Shifting your mindset as a CS leader

✅ Levelling up your skills

✅ Aligning work to metrics that matter to your company

✅ Work with other teams - no solos

✅ All the CS nuggets you wish someone had told you earlier!

We keep things practical, conversational, and straight to the point. No corporate speak - just actionable advice you can use tomorrow.

Get in touch with Thomas on LinkedIn: https://www.linkedin.com/in/thomas-voigt/

Thomas Voigt マネジメント マネジメント・リーダーシップ リーダーシップ 経済学
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  • The CS Academy LIVE S1E2: Psychology in Customer Success with Emma Lampert

    The CS Academy LIVE S1E2: Psychology in Customer Success with Emma Lampert
    2025/05/06

    The CS Academy LIVE with Emma Lampert about the crucial role of psychology in Customer Success and leadership!

    Here are a few key takeaways:

    Self-Awareness is Non-Negotiable: It all starts here. Understanding your triggers, your "inner critic," and how you show up is foundational for leading yourself and others.

    Empathy in Action: It's not just a buzzword. Actively remembering that everyone processes information differently and truly listening to understand (not just to respond) can build much stronger relationships with customers and colleagues.

    Clarity Over Certainty: As leaders (formal or informal!), providing the "why" behind decisions, especially during change, builds immense trust – even if you don't have all the answers.

    Mental Well-being is Key to Performance: We explored how to spot overwhelm (in ourselves and others) and the importance of setting boundaries. It's not selfish, it's essential for sustainable success.

    The Future of CS is Human-Centric (and AI-Savvy!): While AI will transform our field, the ability to connect, understand, and lead with empathy will become even more critical.
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    59 分

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