In Part Two of this series, Dr. John Meis and Wendy Briggs continue to discuss how to raise the case acceptance rate in a dental practice by creating smooth, effective patient handoffs (or trust-transfers).

Patient handoffs are a little-known secret to great case acceptance because they’re an important opportunity to build trust, demonstrate excellence, and ensure understanding with patients. When handoffs are handled poorly, patients lose confidence in the recommended treatment and hesitate to move forward with their needed care. When handoffs are done right, patients are put at ease and more readily accept treatment.

In this episode, you’ll learn:

• Why most handoffs should be done in front of the patient (and how to include them in the process)
• How to use smooth patient handoffs to build trust and connection with patients
• How to structure a handoff to make sure the team is communicating the right things quickly and efficiently
• How smooth team transfers can help doctors preserve more of their mental energy throughout the day

In this 3-part series, Dr. John Meis and Wendy Briggs are explaining ways to increase the case acceptance rate in a dental practice. 

When a practice doesn’t have a well-defined and consistent case acceptance process in place, patients don’t get the information and reassurance they need to move forward with necessary dental care. When this happens, their health declines, the team gets frustrated, and practice performance declines.

But what we’ve learned working with practices across the US is that with a few key systems in place, the case acceptance rate can rise very quickly, leading to healthier patients and a stronger practice.

In part one of this series, you’ll learn:

·         How diagnostic inconsistencies hurt patient trust and lower the case acceptance rate

·         The importance of clear diagnostic criteria across the team

·         How to strengthen patient trust and connection

·         How the team can support and echo each other in patient conversations

Listen now here or at www.theteamtraininginstitute.com/podcast

When you talk with the team about your practice goals and share key performance indicators (KPIs), are they excited and motivated to reach those numbers or do their eyes glaze over?

Today, we're sharing a segment from one of our recent practice growth retreats. In this session, Heather Driscoll is talking about what you can do to create more excitement and energy around your biggest goals.

Very few dental professionals wake up in the morning excited to increase production by a certain percentage or improve accounts receivable. But, they do wake up excited to connect with patients and improve their health. So, it’s the job of the leadership to connect those dots.

In this session, Heather is breaking down exactly how to design a system like this. You’ll learn how to share key metrics without boring the staff and create real momentum around the activities that not only make the biggest difference for the practice but also for patients.

Learn more at https://www.theteamtraininginstitute.com 

Wendy Briggs comes from a big family of baseball fans, so when the book “Moneyball” was released, she was eager to read it. Since then, she’s worked to apply these lessons to dentistry to allow practices to build teams of superstar performers. 

Today, she and Dr. John Meis are sitting down to talk through specific strategies practice owners can use to create a high-performing team and unmatched results in their practices. This unconventional Moneyball approach gives practice owners an edge in the marketplace, allowing them to attract top talent and develop those people into efficient, high-performing team members.

Listen to today’s episode to learn how they do it.

In today’s episode, Dr. John and Wendy mention strategies from their book, “The Insider’s Guide to Hiring a World-Class Team”. Click here to get your FREE copy (we just ask that you cover shipping) plus a suite of bonus training!

Kellie Black started her career as a dental hygienist helping patients chairside. She found she also enjoyed the business side of dentistry and quickly rose into a leadership position within that practice where she helped the team expand from two offices to an impressive seven. 

Now Kellie is a business coach with The Team Training Institute and she’s joining Dr. John Meis and Wendy Briggs today on the podcast to share her perspective on practice growth.

Kellie has helped practices around the country improve their performance, grow their teams, and expand to additional locations smoothly and easily. Catch this episode to learn how she helps practices grow and which key metrics she uses to make fast, long-lasting improvements. 

In this episode, you’ll learn:

• What systems to put in place to ensure smooth practice expansion
• How to create consistent clinical protocols across the practice 
• How to better understand and manage hygiene capacity
• One of the easiest and most impactful metrics a practice can track

Understanding and monitoring practice data is crucial for a dental office to succeed. If you don’t watch key numbers, you can’t see what’s really happening in the practice and you can’t make improvements.

Many practice owners resist involving the team in analytics and financials because they’re worried about difficult money conversations and the risks involved with transparency. But interestingly, we found that when the whole team has a general understanding of practice economics, there is less overall frustration and a wholehearted focus on improving results. 

When everybody on the team knows how to monitor key numbers for their role and how to improve those numbers, the practice can reach its goals much more quickly.

In this episode of The Double Your Production Podcast, Dr. John Meis and Wendy Briggs are sitting down to talk through how to involve the team with data and key metrics. You’ll learn the mindset shifts necessary to get everybody on board with better data in your practice.

In this episode of The Double Your Production Podcast, Dr. John Meis and Wendy Briggs sit down with Paul Lowry from Dental Menu to talk about how to use membership plans, discount plans, and rewards programs in your dental practice. 

In-house benefit plans are a great way to serve patients who don’t have dental insurance. Offering your own plans and perks ensures these patients have the financial flexibility to keep up on their preventative care and move forward with needed restorative treatment.

In this episode, you’ll learn:

• The difference between a dental membership plan and a discount plan
• How membership plans improve patient retention
• How discount plans help improve case acceptance and close treatment
• The best ways to incorporate rewards in your practice to incentivize retention and preventative care
• How to get the whole team on board with membership plans and better financial options for patients

Within the episode, Paul mentions 5 free modules where you can learn all about the process of dental membership plans. Click here to access the free modules: http://www.dentalmenu.com/education 

If you have any questions or would like to get in touch with Paul, you can reach him at paul@dentalmenu.com 

Paige Hood is a practicing hygienist and a Certified Hygiene Coach with The Team Training Institute. She’s got years of experience not only improving her own skills as a hygienist, but also helping others excel. 

Today, Paige is joining Wendy Briggs on The Double Your Production Podcast for an in-depth conversation about how hygienists can raise the standard of care in a dental practice.

In this episode, you’ll learn:

• Which qualities separate top-performing hygienists from the rest
• How the company culture of a practice impacts hygiene care (and how team members can improve the culture each day)
• Important mindset shifts hygienists need to make in order to better serve patients
• A breakdown of how to spend your time with each patient (30% is spent on personal things and getting to know the patient better)
• How to use a risk assessment conversation to help patients move forward with the care they need