In this episode of the WhatWorks podcast, Paul Walker, CEO of FranklinCovey, talks with Kathi Enderes about FranklinCovey’s history, his own journey of 25 years with the company from frontline employee to CEO, and how the company now helps large organizations like Marriott enable transformational change through individual behavior change, execution excellence, creating a culture of trust and performance, and developing new leadership capabilities.

FranklinCovey (FC) is one of the only publicly traded learning and leadership companies in the world.

Learn about how FC helps Marriott deliver one of the most highly esteemed customer experiences in the hospitality market.

Interviewee: Paul Walker, CEO FranklinCovey

Additional Information

The Surprising Facts About Leadership Development,

Human-Centered Leadership,

Why Are Some Companies More Dynamic Than Others?

This week I discuss how major new AI use-cases have emerged. Imagine if every employee had a personal AI assistant? It’s going to happen. I also discuss LinkedIn Hiring Assistant, Galileo, SuccessFactors Joule, AI for performance management, and a big question: what are you going to do with the 35% productivity you gain?

Coming back from multiple weeks on the road with clients and vendors, this podcast will expand your thinking and help you build your own business case for AI tools and agents in your own HR organization.

While many of us believe AI is a productivity tool, I explain how AI use-cases in HR are for expansive than you realized.

Watch this YouTube to learn about the two ways to think about AI applications.

Keywords:

AI in HR, recruitment, productivity, coaching, job descriptions, LinkedIn, generative AI, HR technology, innovation, use cases

Additional Information

LinkedIn Enters AI Agent Race With LinkedIn Hiring Assistant

Digital Twins, Digital Employees, And Agents Everywhere

SuccessFactors Leapfrogs HCM Capabilities: AI, Skills, Talent Intelligence, And More

Introducing Galileo Pro, Your Personal AI Assistant for HR

a9W3O0GjMWKbGryeXy5J

In this week’s podcast I discuss the trend (and need) for job task re-engineering: breaking down our jobs into tasks, so we can effectively use AI and Agents to speed things up. As more and more vendors announce AI Agents to assist with work, our best opportunity for massive improvement is to “re-engineer” how we do things, not just “add agents” to our current jobs.

As I describe, most companies build job titles in a “mashed potato” approach where we squash a bunch of things into one job description. Thanks to AI we can now think about work differently, and this will impact sales, marketing, HR, engineering, and just about every other function in our companies. In some ways this is a return to the old ERP model of “designing work around the software” but this time the Agents are smart, programmable, and learning! So if we do this well we’re going to see massive improvements in productivity.

I talk about Rolls Royce, EPAM, and the PR battle between Salesforce and Microsoft for “Agent-Tech.” Plus I talk about why Chief Learning Officers have a new role in 2025!

Lots of new ideas to think about here.

Please watch this video for more on this topic.

Additional Information

Get your hands on Galileo Professional: your personal AI assistant for HR

Digital Twins, Digital Employees, And Agents Everywhere

Redesigning Work with AI

Vendors Mentioned

Agentforce by Salesforce

Copilot Agents by Microsoft

Sana Labs (the platform under Galileo)