In this episode of The Mind of George Show, we’re diving deep into one of my favorite topics—customer retention.

Here’s the thing: keeping your customers happy is way more important than constantly chasing new ones. I break down the most common retention issues, where businesses go wrong in the customer journey, and, of course, how to fix it all.

We’re talking about improving communication, managing expectations, and why feedback is your best friend. Oh, and you’ll hear about my infamous 'Poopy Pyramid'—a fun way to point out the biggest mistakes businesses make in delivering for their customers.

Stick around as I share five must-do steps to boost the customer journey, keep people coming back, and score those referrals. You won’t want to miss this one!

Press play and tune in to:

• Avoid the 'more trap' that can stall growth by chasing quantity over quality
• Design customer journeys that lead to success and satisfaction
• Identify and address retention issues to ensure long-term success
• Leverage reputation and referrals to drive business growth
• Eliminate mistakes in delivery to improve the customer experience

Join us at the next event, scheduled for November 14th-16th in Montana, and take your business to the next level!

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We weren’t meant to do this alone… Whether it be business, relationships, or life. This is why this is an invitation for you…to join us inside the Relationships Beat Algorithms Alliance!!!

Click here for a summary of the Alliance because if you're coming here into the show notes, there's a good chance you already know! ;)

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We’ve made it easy to see George’s top 10 book recommendations! Click here to find George’s top 10 recommended books for mindset, customer journey, and relationships.

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Questions or comments about the episode? I’d love to hear from you! Send me a DM over on Instagram @itsgeorgebryant or pop on over to our free Facebook community, Relationship Beat Algorithms.

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Links not showing? Hop on over to our podcast blog, mindofgeorge.com/podcast for all the links from the show notes.

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What do we talk about in this episode?

00:00 Introduction to Scaling Secrets
01:13 The More Trap: Why More Isn't Always Better
01:33 Identifying Retention Issues
03:48 Common Retention Problems
04:10 The Impact of Mismatched Expectations
05:12 Symptoms of Retention Issues
06:20 The Importance of Customer Journey
08:18 Three Biggest Mistakes in Delivery
11:57 Avoiding the Transactional Trap
13:05 Empowering Customers for Success
17:01 Iterating for Improvement
18:19 Retention Over Acquisition
22:30 Five Steps to Effective Customer Journey
23:49 Applying Customer Journey Across Industries

On today’s episode, I’m honored to have been interviewed by Ryan McGuire on “The Pursuit of Happiness” podcast. In this episode, I get real about my journey from rock bottom to redemption. Growing up, I faced some tough challenges—parental addiction, abuse, and later battling bulimia and PTSD while serving as a Marine. Things didn’t get easier as I stepped into entrepreneurship, struggling with opiate addiction and a ton of personal and professional turbulence.

But here’s the thing—hitting rock bottom wasn’t the end of my story. The birth of my son changed everything for me. It sparked a transformation I didn’t see coming. Through therapy and an incredible ayahuasca experience, I found a path to healing and strength that I didn’t know was possible. I talk about the power of love, persistence, and what it means to be a role model for my kids. If you're in a tough spot or just looking for some inspiration, this episode is for you. Trust me, it’s all about relentless perseverance and self-discovery, and I can’t wait to share it with you.

So tune in to know more about:

• My journey from a troubled childhood marked by parental addiction and abuse to overcoming bulimia, PTSD, and opiate addiction as a Marine and entrepreneur
• Which inspired a major personal transformation in my life
• How through therapy and a profound ayahuasca experience, I found healing, strength, and a new path forward
• the power of love, persistence, and being a positive role model, showcasing the importance of self-discovery and relentless perseverance

If you wanna know more about me and how I can help you align your business and life… Join us at the next event, scheduled for November 14th-16th in Montana, and take your business to the next level!

Connect with Ryan on Instagram and listen to his amazing podcast HERE.

–

We weren’t meant to do this alone… Whether it be business, relationships, or life. This is why this is an invitation for you…to join us inside the Relationships Beat Algorithms Alliance!!!

Click here for a summary of the Alliance because if you're coming here into the show notes, there's a good chance you already know! ;)

—

We’ve made it easy to see George’s top 10 book recommendations! Click here to find George’s top 10 recommended books for mindset, customer journey, and relationships.

—

Questions or comments about the episode? I’d love to hear from you! Send me a DM over on Instagram @itsgeorgebryant or pop on over to our free Facebook community, Relationship Beat Algorithms.

—

Links not showing? Hop on over to our podcast blog, mindofgeorge.com/podcast for all the links from the show notes.

—

What do we talk about in this episode?

00:00 Introduction and Episode Overview
02:08 Ryan McGuire’s The Pursuit of Happiness
04:17 Setting the Stage: George's Story
04:45 Surviving Abuse and Bullying
05:06 Turning Point: Joining the Marines
06:03 Entrepreneurial Journey Begins
10:44 The Importance of Self-Love
13:36 Reflecting on the Past
15:45 The Road to Healing and Success
41:15 Emotional Parallels and Self-Reflection
42:08 Compensatory Behaviors and Self-Sabotage
43:05 Numbing Emotions and Military Life
43:27 Entrepreneurship as a New Addiction
45:38 Struggles with Suicidal Thoughts
46:50 Near-Death Experience and Recovery
48:14 Addiction to Opiates and Self-Harm
50:48 Fitness as a New Addiction
51:21 Caregiving and Loss of a Parent
52:29 Dark Days Post-Afghanistan
57:29 Breakthroughs with Personal Development
01:00:59 Ayahuasca and Radical Life Changes
01:25:06 Defining Happiness and Success
01:28:15 The Importance of Resilience
01:35:46 The Power of Choices
01:47:56 Forgiveness and Love
01:54:23 Living Without Regrets

In this episode, Ashley and I are breaking down all the behind-the-scenes details from our recent event. From picking the perfect venue to creating a space that felt welcoming and inspiring, we’ll share how we prepared ourselves mentally, emotionally, and physically to make it all happen. We also dive into the amazing group of business owners who showed up and the schedule that really hit the mark.

We covered everything from customer journey to marketing and mindset, giving everyone the tools they needed to level up their businesses. The feedback was incredible—attendees left with more confidence, clarity, and alignment than ever before. Plus, that VIP day? Game-changer. It was all about personal coaching and helping people get laser-focused on their goals.

And guess what? You can be part of it, too! Our next event is happening November 14th-16th in Montana, and trust me, you won’t want to miss this one. So, if you’re ready to take your business and mindset to the next level, grab your spot now and join us for a transformative experience!

So tune in to:

• Prepare mentally, emotionally, and physically to show up as your best self for any event
• Learn how to attract a diverse group of business owners—coaches, consultants, product sellers, and non-profit founders—by curating valuable content
• Design a schedule focused on customer journey, marketing, and mindset to ensure attendees stay engaged and benefit from your events

Join us at the next event, scheduled for November 14th-16th in Montana, and take your business to the next level!

–

We weren’t meant to do this alone… Whether it be business, relationships, or life. This is why this is an invitation for you…to join us inside the Relationships Beat Algorithms Alliance!!!

Click here for a summary of the Alliance because if you're coming here into the show notes, there's a good chance you already know! ;)

—

We’ve made it easy to see George’s top 10 book recommendations! Click here to find George’s top 10 recommended books for mindset, customer journey, and relationships.

—

Questions or comments about the episode? I’d love to hear from you! Send me a DM over on Instagram @itsgeorgebryant or pop on over to our free Facebook community, Relationship Beat Algorithms.

—

Links not showing? Hop on over to our podcast blog, mindofgeorge.com/podcast for all the links from the show notes.

—

What do we talk about in this episode?

00:00 Introduction and Upcoming Event Announcement
00:32 Event Recap and Key Takeaways
01:44 Choosing the Right Venue
02:55 Welcome to the Show
03:43 Event Details and Speaker Lineup
04:38 Personal Reflections and Travel Stories
06:58 The Importance of Venue Selection
13:04 Preparing for the Event
18:31 Facilitating Breakthroughs and Connections
21:33 Diverse Range of Attendees
27:54 The Journey to Success
28:27 Mindset and Hidden Patterns
28:59 Effective Event Structure
30:27 Day-by-Day Breakdown
31:19 Transformative Conversations
33:56 Confidence and Clarity
37:44 Marketing Insights
43:03 VIP Day Highlights
48:51 Future Events