John Kenyon, Sales Manager at Gib-San Pools, shares his approach to the initial client interaction. He emphasizes the importance of qualifying potential clients through thoughtful questions, such as their previous pool ownership experience and budget expectations. Kenyon highlights the value of building rapport, listening carefully to client preferences, and addressing their top concerns: cost, timeline, and value. He also stresses the importance of designing without budget limitations initially, then working with the client to prioritize elements within their budget. Overall, Kenyon's strategy centers on understanding the client's needs, building trust, and ensuring a personalized experience that leads to a successful project.

In this episode, Brad Parker discusses the growing importance of sustainability in the pool industry, particularly in terms of energy efficiency and water conservation. He highlights that consumers are increasingly interested in sustainable solutions, especially when linked to cost savings. Parker emphasizes that pool professionals must clearly communicate the benefits of sustainable products, which can also serve as an upsell opportunity. He stresses that sustainability goes beyond equipment, urging the industry to adopt practices like rainwater harvesting and promoting pool covers for water conservation. Parker also calls on manufacturers to lead the charge by providing tools and information to pool professionals, helping them differentiate themselves through sustainability-focused offerings.

Rowdy Gaines, Olympic Gold Medalist and VP of Partnerships and Development, discusses the critical need for accessible swimming lessons, highlighting that drowning is the leading cause of accidental death for children aged 1-4. He notes that swimming lessons reduce drowning risk by 88%. With drowning rates at an all-time high in 2024, often due to parental distractions, Gaines stresses the importance of pool safety and finding the right Certified Pool Builder to ensure safe environments.

GENESIS Engineering Faculty Chair, Terry Brannon, P.E. covers the essentials of concrete curing for pools. He stresses the importance of timing and proper curing methods, such as using curing blankets or sprinklers, to retain water and strengthen the concrete. Brannon also highlights common industry mistakes, like delayed curing and using paraffin-based products, and shares tips to ensure long-lasting, durable concrete.

This episode offers expert guidance on capturing stunning pool photography for professional projects. Key insights include the importance of meticulous preparation, such as ensuring the pool area is spotless and ready for the shoot. The episode also discusses the critical role of angles and reflections in capturing the perfect shot.

Kevin Misley, President of Mystic Pools, offers expert advice on pool plumbing and equipment installation, focusing on optimizing system efficiency and durability. He emphasizes using high-quality fittings, proper glue application for underground connections, and heat bending pipes for better routing. Misley also highlights the importance of careful equipment layout for accessibility, thorough pressure testing, and clear pipe labeling for future maintenance. His insights provide valuable guidance for pool builders and service technicians.

Dominick Mondi, Executive Director of NESPA, discusses his path to association management and NESPA's 63-year legacy of industry success through volunteerism, education, and government affairs. He highlights the crucial role of certification and licensing in ensuring professionalism and consumer safety. Mondi points out labor management as a key challenge, stressing the need to attract, train, and retain skilled workers by offering growth opportunities and job satisfaction. He also talks about the industry's growth and the increasing importance of maintaining high standards in professionalism and education, and previews his GENESIS course on integrating design principles into construction.

Custom pool designer Chrisie Dahl-Blanco joins host Brian Van Bower to discuss thriving on word-of-mouth referrals and the challenges of being a woman in a male-dominated field, often needing to assert herself strongly. She highlights her transformative educational journey with GENESIS and the importance of being outspoken and proving her expertise. Chrisie admires the strong women in the industry and advises newcomers to educate themselves, strive for excellence, and persist through setbacks to earn respect.