In this episode of The Property Management Playbook, Andrew Nguyen and Robert Gallo dive into the crucial topic of requesting written reasons at VCAT. Understanding why and how to request written reasons can be a game-changer for property managers, especially when it comes to appeals, future dispute resolutions, and clarifying VCAT’s decision-making process. Andrew and Robert break down the process, share practical tips for property managers on when it's most beneficial, and discuss the potential impact written reasons can have on your case outcomes. Tune in to make the most of your VCAT experiences and empower yourself with insights to advocate confidently for residential rental providers.

In the second episode of *The Property Management Playbook*, Andrew Nguyen and Robert Gallo dive into a landmark case that has shaped the landscape of tenancy law in Victoria—*Smith v Director of Housing*. This episode explores the facts and legal arguments surrounding the case, focusing on the implications for property managers and residential rental providers. Andrew and Robert break down the key takeaways, the court's rationale, and how this decision impacts day-to-day property management practices. They provide expert insights on navigating similar disputes and avoiding common pitfalls. Tune in to learn why *Smith v Director of Housing* is essential knowledge for anyone working in property management and what it means for the future of residential tenancy matters.

In this inaugural episode of The Property Management Playbook, Andrew Nguyen and Robert Gallo discuss the journey behind the creation of Castellan Consulting and how it’s transforming property management consulting in Australia. They also dive into what makes a truly effective advocate at VCAT.

This episode is a must-listen for property managers and real estate professionals looking to sharpen their advocacy skills and excel in VCAT proceedings.