The Social Hotelier

著者： Sam-Erik Ruttmann
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  • A podcast that inspires hoteliers to create meaningful and memorable experiences for their customers, in pursuit of their passion.I share my views and experiences relating to hospitality, tech trends and also relating to humanity. I am sitting down with world-class speakers, leading industry suppliers, top performing hoteliers, sharing about their inspiration, lessons they learned and how to make an impact.
    Sam-Erik Ruttmann
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  • The Sustainability Revolution, Guide to Confidence, Commitment & Consistency. TSHS-0096

    The Sustainability Revolution, Guide to Confidence, Commitment & Consistency. TSHS-0096
    2024/10/05
    The Sustainability Revolution, Guide to Confidence, Commitment & Consistency Lee Stewart, author of How to Build Sustainability into Your Business Strategy, discusses the importance of aligning business operations with long-term environmental, social, and economic sustainability. He emphasizes the need for transparency and honesty in sustainability efforts, and the pitfalls to avoid when setting and achieving sustainability goals. "Don't say just by doing that small thing that we're plastic free. We're a circular economy. We're zero waste. There's no way you're doing that yet." Stewart introduces his CCC framework for sustainability strategy, which focuses on confidence, commitment, and consistency. He also highlights the significance of conducting materiality assessments to determine a business's most important sustainability issues. Stewart concludes by discussing the opportunities and challenges companies face in advancing sustainability. Win a copy of Write a review of The Social Hotelier Podcast Channel in Apple Podcast. 💥 Win a copy of ¨How to Build Sustainability into Your Business Strategy, written by Lee Stewart. Write a short review on Apple Podcast. Note: Only works with mobile devices to enter Apple Podcast .🔗Podcast Link https://podcasts.apple.com/us/podcast/the-social-hotelier/id1254896833 1. Scroll down to INFORMATION 2.Click ¨The Social Hotelier¨ 3. Scroll down to Ratings & Reviews 4. Write a Review, submitted by October 31, 2024
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    32 分
  • Why Empathy Is the Most Important Skill for Conscious Leaders. TSHS-0095

    Why Empathy Is the Most Important Skill for Conscious Leaders. TSHS-0095
    2024/09/28
    Why Empathy Is the Most Important Skill for Conscious Leaders In this episode, Sam-Erik Ruttmann interviews Mike Handcock, the chairman of the Circle of Excellence Group, about conscious leadership and the key elements of a positive hotel stay. Mike shares his journey from being a professional musician to becoming a thought leader and empowering conscious leaders. He explains that conscious leaders have a purposeful vision, and a collaborative mindset, lead by values-based leadership, make a difference daily, and focus on leaving a legacy. Mike also discusses the importance of empathy in conscious leadership and the role of ancient wisdom in modern solutions. He emphasizes the need for conscious leaders to have a supportive network and shares his experiences and preferences as a frequent traveler staying in hotels. Hotels have an opportunity to create a sense of belonging and care for their guests. Anticipating and meeting guests' needs, providing unexpected gestures, and personalizing the experience can make a lasting impression. The check-in process should be efficient and friendly, with staff who are attentive but not overly familiar. Cleanliness, safety, and the overall vibe of the hotel are important factors for guests. During the COVID-19 pandemic, some hotels became too clinical and inhumane, while others lacked consistency in implementing safety measures. Music has the power to uplift, comfort, and create a mood. It can be used to enhance productivity, evoke emotions, and create memorable experiences at events.
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    47 分
  • Transforming Spaces: The New Era of Hotels. TSHS-094

    Transforming Spaces: The New Era of Hotels. TSHS-094
    2024/09/21
    Transforming Spaces: The New Era of Hotels. In this episode of the Social Hotelier podcast, host Sam-Erik Ruttmann speaks with Strategic Hospitality Advisor Nicola Delvecchio, about the emerging trends in hospitality business models. They discuss the shift from traditional hotel concepts to spaces focused on personal growth and transformation, the impact of demographic changes on hospitality design, and the rise of regenerative hospitality that prioritizes community engagement. The conversation also touches on the nostalgia trend in hotel design and the role of automation in enhancing guest experiences while maintaining the human touch. Contact details for Nicola Delvecchio delvecchio@teamworkhospitality.com www.teamworkhospitality.com
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    1分未満

あらすじ・解説

A podcast that inspires hoteliers to create meaningful and memorable experiences for their customers, in pursuit of their passion.I share my views and experiences relating to hospitality, tech trends and also relating to humanity. I am sitting down with world-class speakers, leading industry suppliers, top performing hoteliers, sharing about their inspiration, lessons they learned and how to make an impact.
Sam-Erik Ruttmann
政治・政府 社会科学 旅行記・解説
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