What makes people trust you in business—and what breaks that trust without you even realizing it? In this episode of Build Your Business, Matt and Chris Reynolds sit down with Andrew Jackson, COO of TurnKey Coach, to unpack The Trust Equation, a framework rooted in real leadership, lean systems, and years of experience. Whether you're leading a team, onboarding clients, or scaling a coaching business, this conversation will show you how to build lasting trust through ability, integrity, and benevolence—and how to recognize when you're missing one. Learn why trust is your most valuable currency in business—and how to earn it, protect it, and repair it when needed.

• What the Trust Equation really is—and how to use it in your business

• The three components of trust: ability, integrity, and benevolence

• Why trust is contextual and must be consistently demonstrated

• How lean manufacturing principles can strengthen coaching and leadership

• The difference between AI-generated consistency and real human trust
  How to lead, hire, and scale with trust at the center

• Why authenticity, follow-through, and care are non-negotiable in leadership

• How trust acts as a "bank account" and what builds or drains it

00:00 – Introduction to the Podcast and Andrew Jackson
02:52 – Understanding the Trust Equation
05:51 – Andrew's Background in Engineering and Lean Manufacturing
10:11 – The Importance of Trust in Leadership
14:52 – Defining Trust and Its Three Components
19:51 – Building Trust in Business Relationships
23:55 – Applying Lean Manufacturing Principles to Coaching
29:53 – The Evolving Nature of Value and Trust
33:03 – Building Trust Through Relationships
34:49 – The Role of AI in Trust and Integrity
36:59 – The Uncanny Valley of AI Communication
38:19 – Trust in CEO Relationships
39:56 – The Trust Equation in Hiring and Firing
41:50 – The Importance of Ability, Integrity, and Benevolence
45:15 – Trust as a Proxy for Communication
47:52 – Leading by Example in Trust Building
51:45 – The Long-Term Value of Authenticity in Trust
55:37 – The Role of Social Proof in Trust
57:55 – Consistency and Authenticity in Relationships

#TrustEquation #AndrewJackson #BusinessLeadership #BuildYourBusiness #Entrepreneurship #CoachingBusiness #TrustInBusiness #TurnKeyCoach #BusinessRelationships #LeanManufacturing #AbilityIntegrityBenevolence #AIAndTrust #LeadershipDevelopment #HiringTips #TeamTrust #AuthenticLeadership #BusinessPodcast #MattReynolds #ChrisReynolds

PS - Coach Smarter, Earn More: https://bit.ly/3X4ixOX

Matt's Links
Website: https://ryanmattreynolds.com/
Instagram: https://www.instagram.com/reynoldsstrong/?hl=en

Chris's Links:
LinkedIn: https://www.linkedin.com/in/chrismreynolds/