Corey and Deane discuss the people and rules that help run a website after launch. Then, David Hobbs, author of Website Product Management: Keeping Focused During Change, joins to talk about transferring a site from a project to a product — what that means to keep the site going after launch, where it most often fails, and how to streamline requests and set reasonable expectations for the future of the site.

The Web Project Guide (webproject.guide) podcast is sponsored by Blend Interactive, a web strategy, design, and development firm dedicated to guiding teams through complicated web and content problems, from content strategy and design to CMS implementation and support.

Read Chapter 24: Maintain and Improve.

Show Notes:

• David Hobbs Consulting

• Website Product Management: Keeping Focused During Change, by David Hobbs

• Website Migration Handbook, by David Hobbs

• Change Request Flowchart

Corey and Deane talk about the idea of a web operations framework.

Then, Meghan Casey, content strategist and author of The Content Strategy Toolkit: Methods, Guidelines, and Templates for Getting Content Right, joins to talk about content governance and ongoing maintenance — how humans are nearly always the problem (but not the humans you might think), the things you can do to plan for post-launch content, and how to deromanticize the bit launch in favor of content maintenance.

The Web Project Guide (webproject.guide) podcast is sponsored by Blend Interactive, a web strategy, design, and development firm dedicated to guiding teams through complicated web and content problems, from content strategy and design to CMS implementation and support.

Show Notes:

• Meghan Casey (Do Better Content)
• The Content Strategy Toolkit: Methods, Guidelines, and Templates for Getting Content Right by Meghan Casey
• Managing Chaos, by Lisa Welchman
• A Project Guide to UX Design, by Russ Unger and Carolyn Chandler
• Designing content for headless, omnichannel, and personalisation — Session Series from Omnichannel X (Noz Urbina, Carrie Hane, Jeff Eaton, Cruce Saunders, Meghan Casey)
• “Talking to your boss (and grandboss) about content strategy” Amanda Costello, Confab

Corey and Deane talk about the concept of the “Nails List.”

Then, Bob Davidson, Director of Development at Blend Interactive, joins to talk about how to get your site ready for launch, what makes a good QA practitioner, the role of quality assurance and testing in the development process, and how to prep the site so it doesn’t fall over when exposed to the real world. We also spend a lot of time talking up Jenna Bonn, Blend’s QA Practice Manager.

The Web Project Guide (webproject.guide) podcast is sponsored by Blend Interactive, a web strategy, design, and development firm dedicated to guiding teams through complicated web and content problems, from content strategy and design to CMS implementation and support.

• Bob Davidson, Director of Development
• Bob Davidson on Optimizely World
• Coding with Bob - YouTube
• A Checklist Manifesto, by Atul Gawande
• Jenna Bonn, QA Practice Manager
• “The Happy Path”
• “Devs Watching the QA Process” - YouTube
• The Inmates Are Running the Asylum, by Alan Cooper