Social Commerce is more than a buzzword — it’s reshaping the way brands interact with their communities.

At its heart lies a powerful trio: user-generated content, creator marketing, and trust.

From early innovations in Southeast Asia to Livestreaming for TikTok Shop across Europe & The Americas, it’s clear: the brands that thrive today meet their customers where they are and involve them on their terms.

In the last of our live recordings from the Social Commerce Summit: Autumn Edition, Paul welcomes Cathriona Nolan (ex-SVP of Marketing, Brand & eCommerce @ Pomelo Fashion) and Yoann Chipotel (Partner @ Emplifi) to explore how Social Commerce drives Brand Advocacy. With Cathriona’s hands-on experience in building omnichannel, influencer-loved brands, and Yoann’s expertise in leveraging community content for global giants like Nike and H&M, this episode is packed with actionable insights for brand builders.

Hit play to learn:

• Leverage UGC as Authentic Brand Currency: Cat shares how Pomelo’s “Pomelo Girls” activations transformed everyday customers into Advocates. By encouraging content creation, their voices were socially amplified – leading to more trust, and more sales. Yoann dives into how even bad reviews build trust when used transparently, too.

• Empower Creators Without Losing Control: Here, Cat explores the best ways she knows how to foster authentic partnerships with creators who align with your brand values. Finding the right fit, using her foolproof methods, ensures their Advocacy feels genuine and trustworthy.

• Build Community-Driven Social Commerce: Discover how Live selling, loyalty rewarding, and community involvement turn customers into Advocates. By replicating in-store experiences through Lives and rewarding engagement, brands foster deeper connections – encouraging customers to authentically champion you.

  
  

The key takeaway? Social Commerce is more than a channel. It’s a dynamic way to build trust, foster involvement, and turn customers into long-term Advocates.

Utilizing creators, turning to community-generated content, and caring is your way in.

Rate & review Building Brand Advocacy:

• Apple Podcasts

• Spotify

Connect with Cat & Yoann:

• On Cat’s LinkedIn

• On Yoann’s LinkedIn