📍 You’ll discover:

- Why “Zooming Out” Matters: Learn the simple framework Jay presented years ago—identify the one area of your business where you move the needle most, then delegate or automate everything else so you can buy back time.

- The Science of Anticipation: How the months leading up to a vacation can be as powerful as the trip itself—fueling motivation, boosting team morale, and building memorable stories.

- A “Yes Day” Experiment: Step-by-step tips for giving your kids (or yourself) a day of unfiltered fun, and why small emotional investments yield outsized returns in memories and relationships.

- Mindful Presence Techniques: Practical strategies for being 100% “all in” with family and 100% present at work—plus the surprising byproducts you’ll get from truly unplugging.

- Key Takeaways from Die with Zero: How reading this book inspired an immediate vacation booking and a vow to stay off email—plus how you can apply its principles without sacrificing cashflow.

- A “Religious” Pool Moment: The story of a fleeting, profound emotional breakthrough in a Las Vegas resort pool—and why breakthroughs often come when you least expect them.

Whether you’ve got a weekend escape or a two-week getaway on the calendar, this conversation will inspire you to rethink how you spend—and sell—your most precious resource: time.

Connect With Us:

📩 Business Inquiries and Questions: whocares@clientgiant.com

🖇️ Website: https://www.clientgiant.com/

📸 Instagram: https://www.instagram.com/theclientgiant/

📘 Facebook: https://www.facebook.com/theclientgiant

💼 LinkedIn: https://www.linkedin.com/company/clientgiant/

From catching his newborn daughter to sharing an unforgettable story about how a high-end restaurant owner flew a Birkin bag to Paris for restoration, Jay takes us through a whirlwind of emotions, insights, and reflections. It’s about more than customer service—it’s about ethos, intention, and culture.

They also dive into lessons from hospitality leaders like Jeff Mastro (Ocean 48, Steak 48), the philosophy behind “unreasonable hospitality,” and how radical ownership and doing the right thing—regardless of ROI—can make a brand unforgettable.

Whether you're a founder, parent, or just someone who gives a damn, this episode will make you laugh, reflect, and rethink what excellence really looks like.

📍 Key Moments:

- Jay’s emotional journey into fatherhood

- What “hospitality in hospitality” really means

- The Birkin bag story that defines customer obsession

- 3 reasons companies go above and beyond (and most don’t)

How to build brand loyalty through unforgettable gestures

Connect With Us:

📩 Business Inquiries and Questions: whocares@clientgiant.com

🖇️ Website: https://www.clientgiant.com/

📸 Instagram: https://www.instagram.com/theclientgiant/

📘 Facebook: https://www.facebook.com/theclientgiant

💼 LinkedIn: https://www.linkedin.com/company/clientgiant/

In this episode you’ll learn:

Why there is no one-size-fits-all roadmap. Mentors help, but at the end of the day you’re blazing your own trail.

Muscle-memory app habits (yes, even on the john): why Instagram, YouTube or Slack become our go-to escape.

Girl Math decoded: How returned purchases become “free play money” and why we mentally trim cents off every price.

User-testing parties: Host a no-instructions event to see how real people actually use your app or service—spoiler: they don’t follow your playbook.

The art of saying “no”: Why turning down easy cash—like branded swag orders—can set you up for long-term success.

Live call from Nancy (Minnesota): We get vulnerable on the air and reveal the single most important lesson nobody ever taught us.

Whether you’re an aspiring entrepreneur or a seasoned founder, you’ll walk away with concrete takeaways you can apply today—plus a few laughs (and “dumbest guy in the room” stories) along the way.

Connect With Us:

📩 Business Inquiries and Questions: whocares@clientgiant.com

🖇️ Website: https://www.clientgiant.com/

📸 Instagram: https://www.instagram.com/theclientgiant/

📘 Facebook: https://www.facebook.com/theclientgiant

💼 LinkedIn: https://www.linkedin.com/company/clientgiant/