In this week's episode of Why Do Pets Matter, I had the pleasure of chatting with my good friend Dr. Peter Weinstein, a retired veterinarian, writer, and podcaster who’s made it his mission to mentor both new and seasoned vets. Peter shares some really valuable insights on how to lead with emotional intelligence, build strong, supportive teams, and create better relationships with clients. We dive into the deep bond we all have with our pets, the emotional challenges that come with being a veterinarian, and how to handle conflicts with clients in a way that strengthens trust. Peter also talks about the importance of creating long-term relationships and fostering a positive culture in veterinary practices. Whether you’re a vet or a pet owner, this episode has something for you. Join us for a heartfelt conversation about the evolving role of veterinarians and why pets truly matter.

Guest Links:

https://www.linkedin.com/in/pawdr/

www.simplesolutionsforvets.com

https://www.unfilteredvetdiscussions.com/

https://peterandphil.com/

Show Links:

https://hamiltonlawandmediation.com/

https://www.facebook.com/HLawMediation

Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1

SUBSCRIBE: https://www.youtube.com/@HLawMediation

In this episode of Why Do Pets Matter, I sit down with Ron Sosa, founder and CEO of Synaptic Neuro-Inclusive Leadership and Executive Director at Uncharted Veterinary Conferences. We talk about the importance of neurodiversity in veterinary practices and how understanding different perspectives can improve communication and teamwork. Ron shares his insights on how veterinarians and staff can create a more inclusive environment for both colleagues and clients. We also dive into the unique responsibility of advocating for our pets and the challenges it presents in veterinary care. Whether you're a pet owner, veterinary professional, or just curious about neurodiversity, this episode is packed with valuable lessons on empathy, active listening, and building bridges in the workplace.

Guest Links:

https://www.linkedin.com/in/ronald-sosa-cvpm-53453797/

https://ronsosa84.wixsite.com/synaptic-leadership

https://unchartedvet.com/

Show Links:

https://hamiltonlawandmediation.com/

https://www.facebook.com/HLawMediation

Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1

SUBSCRIBE: https://www.youtube.com/@HLawMediation

In this episode of Why Do Pets Matter?, I’m excited to welcome two incredible guests, Rhonda Bell and Debbie Boone, as we dive into the creation of the North American Association of Veterinary Receptionists (NAAVR). Rhonda and Debbie share their passion for supporting the front desk heroes of veterinary practices—the client service representatives (CSRs). We discuss the vital role CSRs play in shaping client experiences and ensuring the smooth operation of veterinary clinics.

Together, we explore the inspiration behind NAAVR, the challenges faced in its creation, and the overwhelming response from the veterinary community. Whether you're a CSR, a veterinary professional, or simply interested in the veterinary industry, this episode offers valuable insights into the importance of communication, client care, and the future of veterinary receptionists.

Tune in, learn more about NAAVR, and discover how this new association is set to elevate the standards of veterinary client service. Don't miss out on this engaging and informative conversation!

Guest Links:

https://naavr.org/ https://www.facebook.com/naavr/ https://www.instagram.com/naavr_ccep/

https://www.linkedin.com/in/rhondabellcvpm/

https://www.linkedin.com/company/dogdaysconsulting/

https://dogdaysconsulting.com/

Website: https://debbieboonecvpm.com/

FB: https://www.facebook.com/debbieboonecvpm

IG: https://www.instagram.com/debbieboonecvpm/

LI: https://www.linkedin.com/in/debbiebooneveterinaryconsultant/

Podcast: https://thebendpodcast.podbean.com/

YT: https://www.youtube.com/channel/UCVU41sDEnXV_OSVllDpswMA

Debbie’s Book: https://www.amazon.com/Hospitality-Healthcare-Debbie-Boone/dp/1953315305

Patreon Link: https://www.patreon.com/debbiebooneveterinaryconsultant

Show Links:

https://hamiltonlawandmediation.com/

https://www.facebook.com/HLawMediation

Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1

SUBSCRIBE: https://www.youtube.com/@UCJ9wbi1hpSKYaYaftXpoNAA