• Why customer profiles matter

  • 2024/10/15
  • 再生時間: 7 分
  • ポッドキャスト

Why customer profiles matter

  • サマリー

  • This episode is about building customer trust and knowing what information you should collect so that your customers feel that you understand them well when you meet with them for specific results


    Doing your homework to create a profile of each customer's relationship with your company means you need a 360 view of each customer. Listen to this episode for my tips.


    KEY TAKEAWAYS


    • By running this activity with 15+ customers, you will begin to see data patterns.
    • That data can help you determine if your roadmap has user-centric decisions about what to fix, potential new additions to your product to stay relevant, or what to retire that will surprise and satisfy your customers.
    • The ripple effect is that your business will grow in the right direction, as forecasted, or even exceed your expectations.


    VALUABLE RESOURCES

    Download my free guide

    Check out my programs and workshops


    EPISODES TO CHECK OUT NEXT

    Check out Episode 03 - What no one tells you about stakeholder alignment


    ABOUT THE HOST

    Heather has had more than 25 years of experience working with 1000s of customers and securing hundreds of millions of product funding. Early in her career, she was successful at rapidly growing start-up organizations, and over the past 15+ years she has a record of aligning diverse teams to deliver value for customers and strategies for organizations. All through having a focus on solving customer needs to achieve business outcomes.


    CONNECT & CONTACT

    Visit my community on Mighty Networks

    Find me on LinkedIn

    Email: info@listen-evolve-inspire.com




    Hosted on Acast. See acast.com/privacy for more information.

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あらすじ・解説

This episode is about building customer trust and knowing what information you should collect so that your customers feel that you understand them well when you meet with them for specific results


Doing your homework to create a profile of each customer's relationship with your company means you need a 360 view of each customer. Listen to this episode for my tips.


KEY TAKEAWAYS


  • By running this activity with 15+ customers, you will begin to see data patterns.
  • That data can help you determine if your roadmap has user-centric decisions about what to fix, potential new additions to your product to stay relevant, or what to retire that will surprise and satisfy your customers.
  • The ripple effect is that your business will grow in the right direction, as forecasted, or even exceed your expectations.


VALUABLE RESOURCES

Download my free guide

Check out my programs and workshops


EPISODES TO CHECK OUT NEXT

Check out Episode 03 - What no one tells you about stakeholder alignment


ABOUT THE HOST

Heather has had more than 25 years of experience working with 1000s of customers and securing hundreds of millions of product funding. Early in her career, she was successful at rapidly growing start-up organizations, and over the past 15+ years she has a record of aligning diverse teams to deliver value for customers and strategies for organizations. All through having a focus on solving customer needs to achieve business outcomes.


CONNECT & CONTACT

Visit my community on Mighty Networks

Find me on LinkedIn

Email: info@listen-evolve-inspire.com




Hosted on Acast. See acast.com/privacy for more information.

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