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Episode Guest

Meet Will Stratton Morris, UK CEO at Caffè Nero.

Will Stratton-Morris has a 30-year career in branded, customer-focused service industries, specializing in transformational leadership in multi-site businesses. Currently, he is the UK CEO of Caffè Nero UK, previously serving as divisional CEO at SSE and holding leadership roles at InterContinental Hotels, Disney, and British Airways. His early career included roles in branding, marketing, and franchise management, starting with Marks & Spencer. Will also serves as Non-Executive Chair at BeEV and Advisor to Splendid Hospitality Group, actively engages in leadership development, coaching, and lecturing, and is passionate about sports, family, and mentoring.

Episode Timestamps

00:00 The Importance of Love and Discipline in Leadership 03:12 Navigating Career Paths and Work Experience 06:02 Leadership Techniques: Intellect, Energy, and Empathy 08:52 The Value of Ground-Level Experience 11:48 Lessons from the Navy: Leadership Training 15:09 Building Community and Culture in Organizations 18:02 The Role of Leaders in Shaping Workplace Dynamics 21:10 The 10 Fs: A Framework for Leadership 23:55 Personal Insights: Faith, Fun, and Authenticity 26:45 Invisible Success: The Unseen Contributions of Leadership 30:08 Conclusion: The Energy of Leadership

Episode Partner easyJet streamlines affordable travel for all, with every role crucial in connecting millions via Europe's top airline network. With an innovative culture, easyJet empowers you to shape travel's future.