検索キーワード： 職場・組織行動

There’s been an incident in your organization. People are impacted. You need to do something. How do you avoid blame, and how do you start learning and improving? This book tells you how to respond restoratively; to stay away from flow-chart just cultures that try to match shades of culpability with suitable sanctions. Instead, it invites you to ask what the impacts are of the incident. And what needs to be done to fix those impacts. And whose obligation is it to go do that. If you pursue these questions, you have already begun building a restorative just culture.

In the heart of every entrepreneur lies this paradox of success: The strengths that got you to initial success—such as “shooting from the hip,” closing all the deals, and making all the decisions—will stunt your company’s future growth. That’s the essence of Founder’s Syndrome. It causes you to cling to excessive control in the business for too long. It stifles collaboration, hinders innovation, and undercuts financial performance.

What patterns do you choose to let your brilliance shine? So many leadership books claim to have the recipe to success, if you just follow the prescribed system. What these approaches fail to recognize, however, is that great responsibility doesn’t conform to a cookie-cutter model. Rather, the best leaders in today’s complex world take a customized approach by exploring and then leaning into their own values. They recognize their brilliance while also constantly learn and grow and are open to feedback and willing to change.

Erleben Sie die transformative Kraft von Kaizen und Minimalismus! Dieses Buch zeigt, wie kleine, stetige Veränderungen und bewusste Einfachheit Ihr Leben revolutionieren können. Erfahren Sie, wie Kaizen-Prinzipien Ihnen helfen, Effizienz und Qualität in allen Lebensbereichen zu steigern, während Minimalismus Ihnen den Fokus auf das Wesentliche ermöglicht. Mit praktischen Tipps, inspirierenden Fallstudien und persönlichen Geschichten führt dieses Buch Sie auf den Weg zu nachhaltigem Erfolg und Zufriedenheit. Starten Sie jetzt Ihre Reise zu einem besseren Leben!

Wellbeing matters. It is crucial to ensuring that we thrive despite life’s ups and downs - at home and at work. In this story, told as a business fable, Kay has been commissioned to solve what the organization describes as its 'ailing workforce'.

Currently, despite their skills and work ethics, members of ADHD, autism, Tourette Syndrome, learning differences, and related communities face drastic barriers to hiring and advancement. In the US, 30-40% of neurodivergent people and 85% of autistic college graduates struggle with unemployment. Lack of flexibility, transparency, and psychological safety excludes neurodivergent, disabled, and multiply marginalized talent—and leaves most employees stressed and disengaged.

Is artificial intelligence going to take over the world? Have big tech scientists created an artificial lifeform that can think on its own? Is it going to put authors, artists, and others out of business? Are we about to enter an age where computers are better than humans at everything? The answer to these questions, linguist Emily M. Bender and sociologist Alex Hanna make clear, is “no,” “they wish,” “LOL,” and “definitely not.” This kind of thinking is a symptom of a phenomenon known as “AI hype.”

Managing a call center presents numerous challenges for leaders, including meeting stringent KPIs, maintaining employee motivation, and handling high call volumes. Achieving performance metrics such as average handle time, first call resolution, and customer satisfaction requires meticulous planning and constant monitoring. Simultaneously, leaders must keep their teams motivated in a high-pressure environment, often characterized by repetitive tasks and demanding customers.

Decades before the business world discovered the power of authentic staff engagement, Green Mountain Coffee Roasters cofounder Bob Stiller was busy creating a company with a mission to build an engaged workforce focused on innovation. Green Mountain Coffee Roasters went public, moved to selling wholesale exclusively, invested in Keurig, and became one of the few coffee companies to ever reach $1 billion in sales. In Better and Better, Stiller explains how he did it.

Harry Kraemer showed how self-reflection, balance, true self-confidence, and genuine humility are the traits of today's most effective leaders. In Becoming the Best, his highly anticipated follow-up, Kraemer reveals how, in practical terms, anyone can apply these principles to become a values-based leader and to help create values-based organizations. Drawing on his own experiences as the former CEO and chairman of Baxter International, as well as those of other notable leaders and organizations, Kraemer lays out a pathway for understanding the principles and putting them into practice.

We’re in the middle of the most significant transformation in work in over a century. As leading an organization or team becomes more complex and employee expectations grow, a single factor remains the core driver of fulfilled, high-performing teams—the belief that their work is meaningful. Meaningful Work leverages the science of positive psychology to make the business case for making meaning the cornerstone of leadership. Authors Wes Adams and Tamara Myles, advisors to some of the world’s most admired companies, lay out a practical playbook to help every employee do their best work.

Welcome to " The Workplace: Policies & Procedures to Help You Create a Safe Healthy and Vibrant Workplace." the informative book from the team at "The Small Business Bookstore." In the ever-evolving landscape of the professional world, employers are increasingly recognizing the profound impact of workplace policies on the well-being and performance of their most valuable asset – their employees.

In today's fast-paced business environment, call centers play a crucial role in maintaining a company's reputation and customer satisfaction. As a call center leader, you are the linchpin that ensures these critical interactions are managed effectively and efficiently. Your responsibilities encompass overseeing daily operations, monitoring performance metrics, and, most importantly, coaching and developing your agents to excel in their roles. Coaching is crucial for call center leaders as it directly impacts the performance and satisfaction of their teams.

Error Proofing Humans is the go-to source for all the latest research on human error and its causes. Learn from experts in the field as they discuss the theoretical background of human error and its consequences, as well as practical tools for analysis and prevention. This book covers a wide range of topics, from the most basic concepts of human error analysis to advanced techniques for dealing with complex systems. It is the perfect resource for business owners, safety professionals, and anyone who wants to learn more about the human factors involved in mistakes and accidents.

In Go Together, workplace positivity expert Shola Richards suggests replacing divisiveness and incivility with a commitment to living, working, and leading together to positively change the world. Go Together begins with the story of an impactful keynote speech Richards gave at a conference on workplace civility and a powerful concept: Ubuntu. A transcendent African philosophy, Ubuntu represent the power of human connectedness, compassion, kindness, and togetherness. It was the central theme of his speech on that day, and it also serves as the central theme of this book.

Judith Godrèche, Vanessa Springora ou Camille Kouchner, entre autres, ont contribué à dénoncer l'abus dans les cercles médiatiques. Mais ne nous y trompons pas, les schémas de prédation sont à l'oeuvre dans tous les milieux et tous les domaines, en amour comme en amitié, au travail comme dans la famille : c'est, par exemple, un conjoint difficile, un patron cassant, un parent intransigeant à l'excès... À chaque fois, un mécanisme d'emprise peut être en cause, une relation de domination alimentée par la fascination et par la peur, qui trouble la pensée et détruit l'estime de soi.

In "The Follower Effect," Dr. Tony Bridwell masterfully flips the traditional script on leadership, offering a compelling narrative about the profound impact of followership. The story centers around a high-powered CEO whose cutthroat approach to business has led him to the pinnacle of success yet left him grappling with the void of unfulfilled personal connections and embattled company culture. When faced with an ultimatum, the CEO embarks on an unexpected journey back to the fundamentals of leadership, guided by his former mentor.

With the help of "The Seven Laws of the Mind," you can learn how to overcome negative thought patterns and develop a positive mindset that will help you achieve your goals. You'll discover the power of the Law of Substitution, which allows you to replace negative thoughts with positive ones. You'll also learn about the Law of Relaxation, which can help you reduce stress and anxiety and improve your overall well-being.

Seeking Fairness at Work examines the unwritten rules at work—rules that, when broken, keep employees from doing their best work and companies from reaching their full potential.

As companies mature, their underlying growth naturally slows-this is called the 'growth curse'. It's a pervasive problem that plagues companies, CEOs, and board members alike. In order to safeguard a company's future, a strategic form of governance in which the board plays a more active role on behalf of all stakeholders, must be activated.