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Customers can be a mystery. Despite the availability of more data than ever before, everyone, from the CEO to salespeople in the field, struggles to understand who their customers really are, what they want, why they lose them, and how to regain them. To crack the case, start thinking like a market detective. David Scott Duncan shows how in his entertaining story of Tazza, a fictional chain of cafes with declining sales and leaders urgently seeking to understand why.

Becky Brown has selected extracts from the Mass Observation Archives to anthologise the voices of everyday people as they deal individually and collectively with the crisis of the Second World War. The diarists themselves have been selected from every level of society - from warehousemen to widows, soldiers to farmhands, WRENs to architects. The extracts have been chosen to both uplift and to ground, to remind listeners that nothing is new, that everything can be weathered and perhaps even made better. After all, World War II saw the birth of the NHS.

Professor Angela Gallop has been at the forefront of forensics for more than 45 years. During her remarkable career, she has established and run forensic science laboratories and has worked on thousands of cases in the UK and across the world. In How to Solve a Crime, she describes some of her own and her colleagues most intriguing cases and the wide range of skills and techniques used to solve them.

In 1969, John Julius Norwich, the legendary popular historian, gathered together the favourite things he'd come across in the last 365 days into one short charming pamphlet. Initially just a treat for his friends, it rapidly turned into a huge word-of-mouth success. And soon the arrival of John Julius Norwich's latest 'Christmas Cracker' became as essential a part of the English Christmas experience as holly and mistletoe. Norwich had a brilliant eye for a story and telling detail, and his Crackers are full of jokes, warmth and wit.

Andrew Rissik's powerful, uncompromising reimaginings of classic tales from Roman and Greek history were hailed as masterpieces when they first aired on BBC radio. Told in contemporary speech, they revitalised the ancient myths, making them fresh, relevant and accessible to a modern-day audience. This collection brings them together on audio for the first time, with stellar casts including Michael Sheen, Paul Scofield, Lindsay Duncan, David Harewood, Eleanor Bron, Chiwetel Ejiofor, Diana Rigg, Roger Allam, Toby Stephens, Anton Lesser and Robert Hardy.

Events manager Rosie Burns is used to coping with the unexpected, at work and at home. When her daughter, Kate, accidentally became a teenage mum, Rosie stepped in, raising her granddaughter, Jo, so that Kate could pursue her career in international banking. Now Jo works in the family firm alongside accountant Bob (who's nursing an unrequited love for Rosie) and Tess (whose love life never ceases to amaze). Things are ticking along nicely, until Rosie gets a phone call out of the blue - after 15 years working abroad, Kate's lost her job and is coming home....

This release includes six new episodes, plus three Christmas specials of the award-winning show bringing back topical comedy, political vituperation, media mauling and celebrity savaging from Jon Culshaw, Jan Ravens, Lewis MacLeod, Debra Stephenson and Duncan Wisbey.

The Secret World is an impressions show with a difference – it shines a light on the imaginary alternative lives of famous folk. Each episode takes place over one day, with stories unfolding and overlapping from morning to night. In these 22 episodes, we hear about the bizarre habits of celebrities from Lady Gaga to Keith Harris and Orville. Al Pacino reveals his alternative life as a balloon twister, Barack Obama becomes a Pearly King; Professor Brian Cox finds himself stalked by various women, including the Queen.

DI Trueman and DS Riley are reluctant partners in crime-fighting, paired up after high-flyer Trueman suffered a nervous breakdown that left him struggling to get back on his feet. Working with Riley isn’t exactly what the doctor ordered - but the Sergeant turns out to be much more of a help than a hindrance when it comes to cracking cases.

In the summer of 1915, the sudden death of a young girl brings grief and notoriety to Charleston Farmhouse on the Sussex Downs. Years later, Josephine Tey returns to the same house - now much changed - and remembers the two women with whom she once lodged as a young teacher during the Great War. As past and present collide, with murders decades apart, Josephine is forced to face the possibility that the scandal which threatened to destroy those women's lives hid a much darker secret.

On a June night, Paula, a successful art dealer, lies awake. Mike, her husband of 25 years, is asleep beside her. In nearby rooms, their twin teenage children, Nick and Kate, sleep, too. The next day, Paula knows, will define all their lives. As dawn approaches, Paula recalls the years before and after her children were born. Her story is both a celebration of love possessed and a moving acknowledgement of the fear of loss, of the fragility on which even our most inward sense of who we are can rest.

For 40 years, Willy Chapman has struck a strange but steadfast bargain between the two poles of his life: his beautiful but emotionally damaged wife and the sweet shop he runs on a South London high street. Devoted to each, he has maintained a delicate, precarious balance. Now, on a hot summer’s day, he attempts to settle his final accounts and reach an understanding with a third, disruptive element in his reckoning: his angry, unforgiving daughter.

Minnie is supposed to find a nice man, get married and have children. The problem is it doesn’t appeal to her at all. She is working as a secretary but longs to make a difference. Then, one day, she gets her chance. She is recruited by the British government as a spy. Under strict instructions not to tell anyone, not even her family, she moves to London and begins her mission - to infiltrate the Communist movement.

Run away, one drowsy summer's afternoon, with Holly Sykes: wayward teenager, broken-hearted rebel and unwitting pawn in a titanic, hidden conflict. Over six decades, the consequences of a moment's impulse unfold, drawing an ordinary woman into a world far beyond her imagining. And as life in the near future turns perilous, the pledge she made to a stranger may become the key to her family's survival....

Victoria Wood was a true pioneer among entertainers, earning her the rightful place as a national treasure time and time again. So one of the greatest sadnesses following her death in 2016 was that she left the world without giving her own full account of her life, having never written her autobiography. Now, with complete and exclusive access to Victoria's extensive archive of personal and professional material, and with intimate interviews with her family and closest friends, Jasper Rees will finally tell her rich story in full.

The UK is, at the same time, both one of the world's most successful economies and one of Europe's laggards. The country contains some of Western Europe's richest areas such as the South East of England, but also some of its poorest such as the North East or Wales. Looking into the past helps understand why. Two Hundred Years of Muddling Through tells the story of how Britain's economy and politics have interacted with each other from the time of the Industrial Revolution right up to the pandemic of 2020.

When Isla, a 65-year-old grandmother, is left nothing but an old painting in her mother’s will, while her sisters and aunt inherit the estate, she is devastated. Close to retirement, getting ready to live on her own terms, the last thing she expects at this time of her life is such turmoil. So, to find an explanation for her mother’s rejection, she embarks on a road-trip.

Former social worker Elle Castillo is the host of a popular true-crime podcast that tackles cold cases of missing children in her hometown. After four seasons of successful investigations, Elle decides to tackle her white whale: the Countdown Killer, or TCK. Twenty years ago, TCK established a pattern of taking and ritualistically murdering girls, each a year younger than the last. No one’s ever known why - why he stopped abruptly with his 11-year-old victim, or why he followed the ritual at all.

Former social worker Elle Castillo is the host of a popular true-crime podcast that tackles cold cases of missing children in her hometown. After four seasons of successful investigations, Elle decides to tackle her white whale: the Countdown Killer, or TCK. Twenty years ago, TCK established a pattern of taking and ritualistically murdering girls, each a year younger than the last. No one’s ever known why - why he stopped abruptly with his 11-year-old victim, or why he followed the ritual at all.

"I have something new to talk about...tonight I will be going out," Mama gently tells Llama Llama. At first, Llama feels okay with this. After all, Mama has gone out before and Gram and Grandpa have stayed with him. But this time they can't. Someone new is coming over, and the more he thinks about it, the more he worries! He knows he will be miserable...and then the doorbell rings. It's Molly from the ice cream store. What is she doing here? And she has ice cream! Maybe having a new babysitter isn't nearly as bad as he thought!