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When you’re busy running or managing a business, it’s easy to get caught up in the day-to-day tasks. You become myopic to the expectations, directions, and goals you’ve set, and they sit all too comfortably on the long finger of never ever. Rediscovering the basic fundamentals and skills that make a business tick has been a most productive, refreshing, and illuminating task for many of our clients.

If there are no clients from whom to generate income, there becomes little point in carrying on a business. We all know how important the generation of new clients can be. And we know too that outgoings spent on advertising can have hit-or-miss results. That’s why at More Profit Less Time, we dedicate serious time and energy to training our business owners in familiarizing themselves with the factors that generate more clients as opposed to actions that simply stimulate the bank accounts of advertisers.

The great belief in the ‘loyal customer’ who will stay with you for years and refer you to others and help out when times get tough and stand by you through thick and thin - is a myth! No client can afford to be so doggedly faithful. They have their costs and issues too. These days it’s all about how you can be loyal to them! Once you realize that and stop blaming your customers for your own ups and downs, you’ll go a long way towards accessing the right thought patterns that will see you through - in all economic climes.

Recruitment of the right people for the right reasons in the right roles for your team is so incredibly important, yet so often ignored or pushed to the rear. If you were to purchase a $50,000 piece of equipment for your business you wouldn’t do it on a whim or fancy. You would do your homework. You would find out all there is to know about the equipment and how it would best serve your business needs and goals. You would want to know everything about it. This is smart business thinking.

Your salespeople are your lifeblood. You may not like it, but that’s the way it is, and they are also a breed unto themselves. They don’t function like the rest of us, and aren’t we glad about that! They have to be tough, negotiating, conciliatory, patient, driven, results-oriented, and bloody minded. If they were not so, they wouldn’t get the results we need. But are you getting the best out of them? We tend to respond to our sales staff in one of two ways.

Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long. Good customer service is all about bringing customers back.

When Mark Murphy, an experienced but burnt-out newspaper reporter, takes a job on a second-rate city daily, he's really just looking for a steady income and a little peace and quiet. What he gets is a murder mystery. With a city full of hoodlums, crooked cops and ruthless politicians standing in his way, he enlists the help of summer student Ronald Phillips, City Hall Reporter Cynthia Drummond and a little black cat with a weird obsession for pushing buttons, and embarks on a roller coaster ride to the truth.

Strange disembodied entities enjoy an unusual dinner out at a restaurant on the edge of the galaxy. The menu is to die for.

We believe that for things to change permanently and for the better, you must change first. So here you will learn why you behave as you do and just as importantly come to understand why other people act and react the way they do. You will also learn what DISC really is and what it isn’t. You will learn how to apply these important principles in your recruitment and team management/development.

On Christmas Eve, 1943, the newly formed but undermanned Homicide division of the Melbourne police force is called to investigate the vicious double murder of a father and son. When Military Intelligence becomes involved, Homicide's Inspector Titus Lambert must unravel the personal from the political. If only the killings had stopped at two. The police are desperate to come to grips with an extraordinary and disquieting upsurge of violence.

This is a historical novel, based on the true story of a young English convict named William Buckley who, on Boxing Day 1803, escaped from Victoria’s abortive first settlement at Sorrento and then survived in the wilderness for thirty-two years, mainly because he was adopted and helped by local aboriginal tribes. In 1835 Buckley emerged with his tribal friends to meet Melbourne’s founders, and quickly became an important guide and interpreter in the crucial first years of the European conquest of the Port Phillip region.

A bonzer (p. 288) discussion of the strange but dinkum (p. 289) pedigree (p. 224) of the naughty (p. 202), nice (p. 212), and, sometimes, obscene (p. 217) English language. We live in a torrent of words — from radio and television, books and newspapers, and now from the internet. But, as Julian Burnside reminds us in this new edition of the bestselling Wordwatching, words are a source both of pleasure and power, and can be deployed for good or for ill.

From prize - winning short - story writer Cate Kennedy comes a new collection to rival her highly acclaimed Dark Roots. In Like a House on Fire, Kennedy once again takes ordinary lives and dissects their ironies, injustices and pleasures with her humane eye and wry sense of humour. In Laminex and Mirrors, a young woman working as a cleaner in a hospital helps an elderly patient defy doctor's orders. In Cross - Country, a jilted lover manages to misinterpret her ex's new life.

In May 2006, armed only with a small rucksack and a staff, Tony Kevin, an overweight, sedentary, 63-year-old former diplomat, set off on an eight-week trek across Spain. But this was not just a very long walk — it was a pilgrimage. From Granada, in the southeast, to Santiago de Compostela, in the far northwest, Tony followed the Via Mozarabe and the Via de la Plata, two of the many pilgrim trails that crisscross Spain and Portugal and that all lead to a single destination.

While few of us enjoy "networking", we all crave authentic conversations with peers, clients, and key stakeholders. The pace of change is accelerating, and we need peer networks more than ever to understand what others are thinking and doing. Building Bridges describes the characteristics of the most valuable peer networks, where executives meet regularly for conversations they can't have anywhere else. It offers a set of design principles for those who want to create and sustain these vital professional resources, because, in a transactional world, we all need to belong.

En un tranquilo barrio residencial de Nueva York, un barrio de calles arboladas y acogedoras familias, algunos hogares han recibido una nota anónima: «Me resulta muy difícil escribir esta carta. Espero que no nos odie. Hace poco mi hijo entró en su casa cuando usted estaba fuera...».

Los huéspedes que van llegando al encantador y remoto hotelito Mitchell's Inn se observan mutuamente con interés pero desde una prudente distancia. Todos ellos han recalado allí en busca de un relajante (quizá hasta romántico) fin de semana en medio del bosque y lejos de sus vidas.

Un día tórrido de verano la inspectora Elena Blanco, al frente de la Brigada de Análisis de Casos, irrumpe en la vivienda de una familia de clase media y llega hasta la habitación del hijo adolescente. En la pantalla de su ordenador se confirma lo que temían: el chico está viendo una sesión snuff en directo en la que dos encapuchados torturan a una chica. Impotentes, presencian cómo el sádico espectáculo continúa hasta la muerte de la víctima de la que, de momento, no conocen el nombre. ¿Cuántas antes que ella habrán caído en manos de la Red Púrpura?

«En Madrid se mata poco», le decía al joven subinspector Ángel Zárate su mentor en la policía; «pero cuando se mata, no tiene nada que envidiarle a ninguna ciudad del mundo», podría añadir la inspectora Elena Blanco, jefa de la Brigada de Análisis de Casos, un departamento creado para resolver los crímenes más complicados y abyectos.

The Thinking Woman's Erotica; A movie star longs for anonymity. A Sydney sculptor wonders whether a lover can be summoned by the act of artistic creation. A London weatherman inspires both obsessive lust and devastating storms. An eighteenth-century biographer discovers a magic, erotic ritual which will change his life forever.