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  • Can Your Customer Service Do This?

  • Create an Anticipatory Customer Experience That Builds Loyalty Forever
  • 著者: Micah Solomon
  • ナレーター: Lyle Blaker
  • 再生時間: 4 時間 34 分

Audible会員プラン 無料体験

会員は、20万以上の対象作品が聴き放題
アプリならオフライン再生可能
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Audibleでしか聴けない本やポッドキャストも多数
無料体験終了後は月会費1,500円。いつでも退会できます

Can Your Customer Service Do This?

著者: Micah Solomon
ナレーター: Lyle Blaker
30日間の無料体験を試す

無料体験終了後は月額¥1,500。いつでも退会できます。

¥1,700 で購入

¥1,700 で購入

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あらすじ・解説

Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This?, customer service turnaround wizard and renowned customer service training expert Micah Solomon shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success.

In this book, you'll find the proven hands-on methods for:

- Applying the secret "Gold Touch" customer service method that Five-Star companies in hospitality and other high-touch industries have secretly (well, secretly until now!) used to increase customer engagement

- Moving every customer systematically up the loyalty ladder—from disengaged to loyalty to becoming a vocal advocate, online and off

- Transforming your most angry, upset, "I'll never use you again!" customers into true company loyalists via the scientifically proven principles of customer service recovery

- Harnessing the latest technology, including AI, to deliver top-shelf customer service in collaboration with your customer-facing employees and on a self-service basis

- and more

©2023 Four Aces, Inc. (P)2023 McGraw Hill-Ascent Audio

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