In this episode of The Profitable Cleaner Podcast, we bring you exclusive insights from top facility managers on what it takes to win and maintain big contracts in the cleaning industry. Recorded live at the Cleaning Prophets 3.0 event, this special Insight Panel features industry leaders Matt McMullen, Alicia Harper, Marcelo Assaba, and Karen Macwaters. These experts dive deep into vendor management, sustainability, and technology—key topics that every cleaning business owner needs to understand to scale effectively.

💡 Key Takeaways:

• Vendor Selection Criteria: What facility managers look for when choosing a cleaning vendor.
• Building Strong Relationships: How to foster trust and deliver beyond expectations.
• Sustainability in Facility Maintenance: The challenges and rewards of implementing eco-friendly practices.
• Technology in Cleaning: How integrated systems are transforming the industry and improving communication.
• Employee Engagement and Effective Communication: Leveraging tools like Asana to streamline operations and enhance service quality.

Whether you're looking to scale your cleaning business or improve existing client relationships, this episode provides actionable strategies from the people who know the industry best—facility managers.

🎧 Tune in now to learn how you can take your cleaning business to the next level!

📚 Episode Breakdown:

(00:00) Insight Panel

(09:17) Vendor Selection Criteria and Expectations

(21:18) Sustainability Practices in Building Maintenance

(32:19) Building Vendor-Client Relationships

(38:20) Effective Communication and Employee Engagement

(45:18) Improving Cleaning Services With Technology

📞 Connect and Learn More about Matt, Marcelo, Alicia & Karen

• Matt LinkedIn
• Marcelo LinkedIn
• Alicia LinkedIn
• Karen LinkedIn

🌐Connect with us:

• Official Website: https://profitablecleaner.com
• Instagram: @profitablecleaner
• LinkedIn: The Profitable Cleaner
• Facebook: The Profitable Cleaner

🙌🏼 Join Our Community:

• Private Facebook Group: Join The Profitable Cleaner Facebook Group
• Profit Advisory Board: Gain exclusive access to training and resources

🧠Discover Our Sponsors:

We’re proud to partner with trusted brands that provide essential services to facility maintenance companies like yours. Check out our sponsors for valuable tools and resources to support your business:

• Usource – Streamline your vendor management.
• CleanCinch – Innovative solutions for cleaning businesses.
• Cleaning Prophets – Elevate your cleaning business with expert guidance.

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