In this episode of Crossroad Conversations, the Lewis Brothers delve into the importance of understanding competition in business. They discuss strategies for analyzing the competitive landscape, building relationships with competitors, and leveraging customer insights for growth. The conversation emphasizes the need for businesses to study their competition, learn from local market trends, and create strategic advantages through competitive intelligence. The episode also highlights the significance of customer experience and the importance of quantifying business promises to build trust and long-term relationships. In this episode, the speakers discuss the complexities of customer experience, innovative strategies for trade assistance, and the importance of ethical practices in business. They emphasize the need for strategic decision-making, building trust in relationships, and the long-term versus short-term strategies in competitive markets. The conversation also highlights the significance of understanding financing ethics and shares success stories that stem from ethical practices

Feel the dynamic energy of the Lewis Brothers as they deliver real stories and lessons that keep local businesses on their toes, and share how experiences in the community inspire them to keep on driving.

Check out all our great episodes at CrossroadConversationsPodcast.com!

Ever feel like you're sprinting on a hamster wheel in your business—working harder but not moving forward? You're likely caught in the production trap that prevents true business growth.

The Lewis Brothers tackle a critical turning point every entrepreneur faces: the shift from production to operations. Drawing from their 79-year family business journey, they reveal how being caught in day-to-day tasks creates a ceiling for your success and quality of life. The solution? You must "fire your old self" to reach new levels.

This isn't about abandoning what made you successful—it's about creating capacity for strategic growth. The brothers share their framework for this transition: starting with proper organizational structure (maintaining a 4-8 person ratio per manager), developing detailed standard operating procedures, and planning days around high-leverage activities rather than reactive tasks.

What makes this episode particularly valuable is the practical advice on navigating the awkward middle ground where many leaders get stuck. You've hired people to scale, but find yourself constantly jumping in with "here's how I did it." The Lewis Brothers offer tactical approaches to break this pattern without losing quality or control.

The conversation extends beyond theory into financial management, revealing how they view KPIs not merely as daily targets but as reflections of operational effectiveness. They even share a real-life example of managing a $1.7 million cash flow challenge after a record sales weekend.

Ready to transform your business from a job that consumes you into a system that multiplies your impact? This episode provides the roadmap. Follow along, implement these operational strategies, and watch your business—and life—transform.

Feel the dynamic energy of the Lewis Brothers as they deliver real stories and lessons that keep local businesses on their toes, and share how experiences in the community inspire them to keep on driving.

Check out all our great episodes at CrossroadConversationsPodcast.com!

Talent versus culture – which matters more when building your dream team? At Lewis Brothers, we've spent decades perfecting the delicate balance between hiring skilled performers and maintaining our unique company culture. In this revealing conversation, we pull back the curtain on how our 79-year family business approaches this challenging aspect of leadership.

We explore how seemingly small traditions like "Cancun Friday" (where everyone dresses in beach attire) create the distinctive atmosphere our customers immediately notice. These cultural touchpoints aren't just fun distractions – they're strategic elements that strengthen team bonds and differentiate us from 3,400 other Ford dealerships. As one customer with decades of automotive industry experience recently told us: "This place is different."

The interview process itself becomes a critical cultural assessment. We share practical techniques for looking beyond rehearsed answers to discover a candidate's true nature – from conducting informal walking interviews to involving existing team members in the hiring process. You'll learn why gut feelings matter and how aptitude tests can reveal personality traits that might otherwise remain hidden until after hiring.

Perhaps most importantly, we address the potential pitfalls of leaning too far in either direction. Hire purely for culture, and you might end up with a team that's fun but inefficient. Focus exclusively on talent, and you risk bringing in high-performers who damage team chemistry. The sweet spot? Finding talented individuals who are "moldable" – open to embracing your culture while enhancing it with their unique contributions.

Whether you're building a business from scratch or looking to strengthen an existing team, these actionable insights will transform how you approach your next hire. Join us for a conversation that goes beyond typical hiring advice to the heart of what makes a workplace truly special.

Feel the dynamic energy of the Lewis Brothers as they deliver real stories and lessons that keep local businesses on their toes, and share how experiences in the community inspire them to keep on driving.

Check out all our great episodes at CrossroadConversationsPodcast.com!