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In this episode of The Art of Adjusting® Podcast, host Bill Auten takes listeners on a detailed journey through the complexities of evaluating damages in liability claims. Perfect for claims adjusters, legal professionals, and anyone interested in the finer points of claims management, this episode unpacks how to determine fair compensation for both property and bodily injury cases.

Bill explains the distinctions between "special damages" (such as medical costs and lost wages) and "general damages" (including pain and suffering) and provides guidance on balancing objectivity with empathy. Through real-world examples, he covers important principles like the "single recovery principle," ensuring all aspects of a claim are settled comprehensively, and the claimant's responsibility to "mitigate damages" to avoid unnecessary costs.

Listeners will gain insights into how regional law differences, the challenges of evaluating permanent injuries, and various factors can influence claim values. Bill shares practical guidance for adjusters who must consider not only financial costs but also the personal impact on claimants' lives. From calculating loss of earning capacity to addressing intangible impacts like pain and lifestyle changes, this episode serves as a complete guide to assessing damages with fairness and accuracy.

Tune in to discover the expertise required to evaluate damages thoughtfully and ethically in liability claims, revealing the art and precision behind every decision.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

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