In this review episode, we take a deep dive into the most pressing issues we've covered in our first 10 episodes. We revisit critical topics such as the troubling trend of over-censorship within the housing sector and the glaring gaps in training that prevent customer service teams from asking the right investigatory questions to streamline problem resolution. We also reflect on Pride Month, calling out the pinkwashing tactics some housing providers use to mask their shortcomings.

Our episode poses tough questions, like whether failing CEOs are spreading themselves too thin, and if housing providers are deliberately hiding issues to preserve their public image. We bring you two insightful interviews with Suz from SHAC, where we discuss the Golden Web and other systemic concerns. We also confront the troubling pattern of overcharging residents and debate whether these actions are due to genuine errors or something more sinister.

Furthermore, we revisit the heartbreaking case of Clair Southgate, a vicar facing eviction by her landlord, GreenSquareAccord, who claims they can no longer maintain the property. Lastly, we push back against housing providers who have abandoned X (formerly Twitter) under the pretext of avoiding hate speech, arguing instead that this move is a calculated effort to manage their online reputations more effectively.

Join us as we hold the housing sector accountable and continue our mission to advocate for transparency and fairness.

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