In this episode of The Housing Sector Podcast, we delve into the critical issue of antisocial behaviour (ASB) in social housing, featuring insights from Jacqueline Parks. Drawing from the SHAC report titled The Antisocial Social Landlord, we explore the alarming reality of landlords failing to address ASB effectively, often treating victims as perpetrators.

Jacqueline discusses shocking statistics, including that 25% of ASB reports receive no response, and 40% of residents felt they were treated as troublemakers. Furthermore, we uncover how 30% of landlords retaliate against tenants for reporting issues. This episode highlights the devastating impact ASB has on mental and physical health, with landlords frequently neglecting their responsibilities, as outlined in the Antisocial Behaviour, Crime and Policing Act 2014.

Tune in to hear Jacqueline’s perspective on what needs to change to support tenants and address the ongoing failures in social housing management.

#HousingCrisis #SocialHousing #ASB #TenantRights #HousingJustice #Podcast #JacquelineParks #TheHousingSectorPodcast

In this episode I’m joined by Laura Young from Complex Asset Management Solutions to discuss practical strategies for managing housing assets effectively. As housing providers face increasing financial and operational challenges, Laura shares simple yet powerful asset management techniques that can make a big difference. We delve into how these methods help housing providers spread costs over time, prepare for future needs, and gain a clearer understanding of the true value of their assets—the homes they manage.

This conversation is packed with actionable insights, offering value not only for housing providers but also for residents. We explore how proper asset management can create more sustainable, well-maintained homes while ensuring long-term financial viability for housing providers. Whether you're a tenant or a housing provider, this episode highlights the importance of adopting forward-thinking practices that can lead to better outcomes for everyone.

#HousingSector #AssetManagement #SustainableHousing #FutureProofHomes #AffordableHousing #ResidentSupport #PropertyManagement #HousingProviders #BuildingForTheFuture #CostManagement #HomeValue #HousingSolutions #ResidentAdvocacy #LongTermPlanning #HousingAssets #ComplexAssetManagement #CommunityHousing #BetterPractices #FinancialSustainability #PropertyMaintenance #AffordableLiving

In this review episode, we take a deep dive into the most pressing issues we've covered in our first 10 episodes. We revisit critical topics such as the troubling trend of over-censorship within the housing sector and the glaring gaps in training that prevent customer service teams from asking the right investigatory questions to streamline problem resolution. We also reflect on Pride Month, calling out the pinkwashing tactics some housing providers use to mask their shortcomings.

Our episode poses tough questions, like whether failing CEOs are spreading themselves too thin, and if housing providers are deliberately hiding issues to preserve their public image. We bring you two insightful interviews with Suz from SHAC, where we discuss the Golden Web and other systemic concerns. We also confront the troubling pattern of overcharging residents and debate whether these actions are due to genuine errors or something more sinister.

Furthermore, we revisit the heartbreaking case of Clair Southgate, a vicar facing eviction by her landlord, GreenSquareAccord, who claims they can no longer maintain the property. Lastly, we push back against housing providers who have abandoned X (formerly Twitter) under the pretext of avoiding hate speech, arguing instead that this move is a calculated effort to manage their online reputations more effectively.

Join us as we hold the housing sector accountable and continue our mission to advocate for transparency and fairness.

#HousingSector #OverCensorship #CustomerServiceTraining #Pinkwashing #PrideMonth #FailingCEOs #HousingProviders #GoldenWeb #SHAC #OverchargingResidents #ClairSouthgate #GreenSquareAccord #TenantRights #Accountability #Transparency #SocialHousing #HousingCrisis #PodcastRecap #Advocacy #FairHousing #PodcastEpisode