In this episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Patricia Reszetylo and Daniel McCraine dive deep into the often-overlooked but extremely important topic of running a business while managing illness. From the disruption of an unexpected cold or allergy season to more persistent, chronic health challenges, they explore what it really means to be a business owner who sometimes simply isn’t operating at 100%. The discussion is frank, relatable, and packed with empathy, as both hosts reflect on their own experiences—Daniel contending with severe hay fever, and Jennifer recounting the impacts of allergy treatments and bouts of exhaustion. Their conversation covers the different realities for business owners, whether you have the flexibility of working from home or run a brick-and-mortar business that depends on your physical presence.

The episode offers practical advice for all entrepreneurs trying to power through tough days. Jennifer and Daniel emphasize the value of setting up robust systems and procedures, and, when possible, having a reliable team in place so business doesn’t come to a halt when you need a break. Patricia also discussed lifestyle adjustments, like incorporating exercise to build stamina and energy, exploring nutritional choices such as cacao for a natural boost, and—most importantly—listening to your body’s signals before minor health hiccups become major roadblocks. Jennifer shares a cautionary tale about a business partner who ignored ongoing pain for too long, underscoring the critical lesson that your health must come first. The hosts encourage listeners to develop the self-awareness and self-permission needed to rest, seek medical support when necessary, and manage their workload realistically until they bounce back. With their signature warmth and humor, Jennifer and Patricia remind listeners that taking care of personal well-being is not a weakness, but the smartest investment any business owner can make for long-term success.

Keywords: managing business during illness, business operations with health issues, running a business when sick, business owner self-care, importance of systems and procedures, delegating business tasks, chronic illness and entrepreneurship, taking time off work, work-life balance, health impact on business, productivity during illness, brick and mortar business challenges, remote work flexibility, exercise for business owners, building stamina for entrepreneurs, boosting energy naturally, cacao benefits, magnesium and energy levels, alternative to coffee, mental health for business owners, team support in business, prioritizing health over business, seeking medical attention, burnout prevention, business continuity planning, coping with exhaustion, supporting family while sick, personal health management, permission to rest, impact of ignoring health

Welcome back to another episode of "It's the Bottom Line That Matters," the podcast dedicated to your growth and success in business. In today’s discussion, hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo are shining a spotlight on the power and necessity of continuous learning.

As technology evolves and business landscapes shift faster than ever, our hosts share their own approaches and challenges to staying informed and ahead. You’ll hear how Patricia relies on tools like ChatGPT and Google to quickly satisfy her curiosity, while Daniel reflects on balancing the sheer volume of new information with the need to filter out distractions and focus on what truly matters for his business. Together, they explore critical questions every entrepreneur faces: When should you push yourself to learn something new for a client? When is it better to delegate or partner with an expert? And how do you keep your knowledge current without getting overwhelmed?

Packed with practical tips—like building lists of credible resources, maintaining relationships with experts, and recognizing your own limits—this episode is a must-listen for anyone committed to long-term business success. Tune in for an honest conversation about why embracing lifelong learning isn’t just an advantage, but a necessity for thriving in today’s world—and how, at the end of the day, staying open to new ideas keeps you and your business moving forward.

Keywords: continuous learning, soft skills, staying on top, business landscape, ChatGPT, Google, internet learning, information overload, filtering information, technology changes, learning new skills, project scope, core services, referral partners, outsourcing, expertise, lifelong learning, marketing trends, data analytics, cookies, evolving technology, adaptation, trusted sources, knowledge acquisition, mentorship, education, running list, experts, professional development, curiosity

In this episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Patricia Reszetylo and Daniel McCraine engage in a comprehensive discussion on the art and science of interviewing new team members. The conversation begins with the team sharing personal experiences and cautionary tales about intimidating or mishandled interviews, highlighting the importance of making candidates feel comfortable while avoiding overwhelming or legally risky practices. From an anecdote about facing a 12-to-1 interview panel to the potential legal implications of asking the wrong questions or promising a probationary period, the hosts underline that understanding both the formal and informal rules of interviewing is crucial for any business owner or hiring manager.

Beyond the pitfalls, the episode offers a wealth of actionable advice for structuring interviews that are both effective and compliant. Daniel emphasizes the value of behavioral-based questions while warning about potential embellishment and legal boundaries, and Jennifer explores best practices around skill assessments—such as when it’s appropriate to offer a paid project as part of the selection process. They also touch on how the formality or informality of an interview can be shaped by company culture, the specific role, or even the setting—ranging from structured office interviews to informal coffee shop meetings. Throughout, there’s a focus on clarity, professionalism, and not inadvertently leading candidates to believe they’ve secured a role. The discussion wraps with tips on evaluating fit, encouraging honest feedback, managing awkward silences for deeper insight, and ensuring both sides know how success will be measured in the role. Whether you’re new to hiring or a seasoned pro, this episode is packed with practical wisdom to help you conduct interviews that result in the right hires and a stronger, more cohesive team.

Keywords: interview process, hiring manager, business owner, soft skills, group interview, intimidating interviews, illegal interview questions, job candidate, probationary period, at-will employment, employment contracts, behavioral interview questions, embellishment in interviews, workplace ethics, conflict resolution, paid interviews, interview project, intellectual property, skill demonstration, VA trial projects, company culture, formality in interviews, employee onboarding, team compatibility, c-suite interview strategies, role expectations, success metrics, interview best practices, candidate assessment, lawsuit risk in hiring

Welcome back to another episode of "It's the Bottom Line That Matters" – the podcast dedicated to your business success. In today’s conversation, hosts Jennifer Glass, Patricia Reszetylo, and Daniel McCraine dive into one of the most overlooked yet essential aspects of recruiting: crafting the perfect job description. Before you can even think about onboarding or training new staff, you need to bring the right people through the door—and that all starts with how you present the role.

Jennifer kicks things off by highlighting the importance of a well-written job description, noting that hitting the mark can help you attract quality candidates instead of wasting time sifting through ill-fitting applications. Daniel weighs in with insights on focusing not just on job titles, but on the actual tasks and skills required for the role. Patricia shares practical strategies, like leveraging AI tools for brainstorming and being crystal clear about both core and “nice-to-have” competencies.

The team also discusses the crucial distinction between internal job descriptions for your hiring team and external job postings for candidates, as well as little details like ensuring applicants follow instructions right in their responses. By the end of this episode, you’ll have valuable tips and real-world examples to help you fine-tune your job descriptions and set your hiring process up for success. Let’s jump in!

Keywords: job description, hiring process, staff onboarding, entrepreneurial success, job title, job role, job tasks, required skills, candidate qualifications, internal job description, external job posting, company information, proprietary information, key functions, key skills, core competencies, nice-to-have skills, AI tools for hiring, brainstorming job requirements, clarity in job needs, application instructions, response requirements, soft skills, candidate screening, interview process, candidate experience, role responsibilities, attracting talent, job ads, company background

In this insightful episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Patricia Reszetylo, and Daniel McCraine focus on the crucial role that training and onboarding play in building and maintaining an effective team. The episode opens with Jennifer reminding listeners that every business owner eventually faces the challenge of managing staff, strategically scaling their teams, and ensuring productivity aligns with business goals. Daniel shares his recent experience of hiring his first virtual assistant, illustrating how he identified tasks to delegate and made sure they fit the business’s operational and financial structure. This real-world example underscores the importance of being intentional about which tasks to hand off, aligning new roles with your business’s immediate and strategic needs, and considering the onboarding experience from the new team member's perspective.

The conversation evolves to cover the keys to successful onboarding and the best approaches to training staff so they can thrive in their roles. Drawing from his background as a corporate trainer, Daniel explains that the first essential step is showing how each position connects to the organization's wider mission. He recommends making training action-oriented by teaching the flow of the job itself before introducing systems and tools. Jennifer and Patricia also highlight the value of identifying the core skill set you absolutely need in a hire, noting that while some skills can be taught, foundational qualities are essential. The episode wraps up with the hosts stressing the importance of hiring for attitude while continuously improving your company’s systems, just as major franchises do to ensure consistent quality. Listeners are encouraged to seek feedback and refine their training processes, setting the stage for a strong, effective, and loyal team that supports business growth for the long term.

Keywords: team management, staff management, hiring, virtual assistant, strategic planning, client onboarding, productivity, onboarding experience, corporate training, departmental training, employee experience, skill set, training process, core skills, job training, system training, role alignment, vision statement, mission statement, company objectives, strategic objectives, action-oriented training, workplace systems, process improvement, employee feedback, hiring for attitude, training for skill, onboarding success, employee retention, systematization

Welcome to another insightful episode of It's the Bottom Line That Matters! Today, your hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo explore the essential soft skill of self-control, and how mastering it can transform your personal and professional life.

In this episode, the hosts open up with real-world examples, from Jennifer’s approach to cheat days in her diet to Patricia’s thoughts on using “colorful language” privately versus in professional settings. They reflect on the importance of recognizing and managing our impulses—whether it’s resisting temptation, responding calmly to a difficult colleague, or making strategic business decisions when emotions are running high.

Through personal anecdotes and humorous asides, Daniel, Patricia, and Jennifer discuss why self-control is much more than simply holding back or suppressing emotion. Drawing inspiration from Viktor Frankl’s idea of pausing between stimulus and response, they highlight how that crucial moment of choice is where growth, happiness, and professional credibility truly reside.

The conversation also touches on practical challenges—like dealing with frustrating clients, maintaining professionalism even when “out of sight” in the workplace, and choosing productivity over procrastination as solopreneurs. Patricia reminds us that self-control isn’t about being emotionless, but about having the power to choose the most effective and appropriate action, rather than simply reacting.

As the episode wraps up, the hosts encourage listeners to reflect on their own approaches to self-control, sharing strategies to expand your options and build emotional discipline for better outcomes—both at work and at home. If you’re ready for practical advice, relatable stories, and expert perspectives on a skill that truly shapes success, this is the episode for you!

Keywords: self control, soft skills, emotional control, business success, workplace professionalism, client interactions, cheat day, diet, lifestyle choices, discipline, emotional response, stress management, workplace relationships, communication, professional language, customer service, work-life balance, personal growth, habits, self-discipline, workplace environment, employee behavior, personal choices, productivity, workplace challenges, attitude management, self-awareness, reacting vs responding, emotional intelligence, options for action

In this engaging episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Patricia Reszetylo and Daniel McCraine welcome guest Steve Sipress, a seasoned expert in advertising, marketing, and sales systems. Steve shares his insights on the transformative power of AI in business and how it has revolutionized his work in the industry. He delves into the concept of AI as more than just a tool, but as a super employee that, when trained properly, can maximize efficiency and productivity for business owners. Throughout the conversation, Steve emphasizes the importance of embracing AI innovations despite the potential for mistakes, drawing parallels between learning new technologies and mastering everyday skills.

Listeners are treated to Steve's practical advice on getting started with AI, highlighting the need for effective prompting and coaching to achieve desired outcomes. Steve also introduces his latest innovation, the Hidden Gold Mine Wizard, which utilizes AI and SMS messaging to rejuvenate dormant leads, showcasing a real-world application of AI's immense potential. This episode serves as both a guide and inspiration for small business owners looking to harness AI's capabilities, while addressing common concerns and encouraging proactive engagement with emerging technologies.

About our guest: Steve Sipress has helped thousands of small business owners and entrepreneurs implement effective advertising, marketing, and sales systems. His Hidden Goldmine Wizard™ uses AI and SMS messaging to turn old leads into goldKEYWORDS: AI, Artificial intelligence, Business automation, Marketing, Content creation, Advertising, Sales systems, Small business, ChatGPT, Digital transformation, Personal computer, Innovation, Tandy 1000, Amazon, Entrepreneurs, Systems, SMS messaging, Email marketing, Database reactivation, Lead generation, Prompts, Automation tools, Client acquisition, Hidden Gold Mine Wizard, Text message marketing, Copywriting, Productivity, AI tools, Startup advice, Business growth

Join hosts Jennifer Glass, Patricia Reszetylo, and Daniel McCraine on this episode of "It's The Bottom Line That Matters" as they delve into the transformative power of public speaking. Whether you're an experienced speaker addressing large crowds or someone who feels nerves in front of even two listeners, this episode offers valuable insights into enhancing your speaking prowess.

In this engaging discussion, Patricia emphasizes the importance of speaking as a skill akin to authorship—setting you up as an authority and expert in your field. She shares how stepping up to speak builds credibility and opens doors to new opportunities. Jennifer injects humor with a delightful anecdote about one of her speaking coach's clients, illustrating the unexpected twists of public speaking success. Meanwhile, Daniel breaks down the vital "one to many" communication strategy, emphasizing the power of delivering a singular, clear message that resonates with audiences.

Whether you're looking to elevate your influence, boost sales, or master your craft, this episode offers actionable takeaways for leveraging public speaking to grow your business and expand your reach. Don't miss this empowering conversation on how public speaking can propel your career forward. Tune in to "It's The Bottom Line That Matters," and here's to your success!

Speaker Bios:

Patricia Reszetylo: Patricia is a host of the "It's The Bottom Line That Matters" podcast. She emphasizes the importance of public speaking as a valuable soft skill. Patricia highlights how becoming proficient in speaking can establish one as an authority and expert in their field, underscoring its impact on one's image and professional value.

Jennifer Glass: Jennifer is a host of the "It's The Bottom Line That Matters" podcast. She discusses the necessity of public speaking skills and encourages speakers to become comfortable with their craft. Jennifer shares insights on how public speaking can be an efficient way to convey messages to a broader audience and how it can aid in progressing sales and professional opportunities.

Daniel McCraine: Daniel is a host of the "It's The Bottom Line That Matters" podcast. His focus is on the effectiveness of having a singular, clear message when engaging in public speaking. Daniel highlights the importance of being prepared with key talking points and how clarity can enhance presentations, making them more digestible for audiences.

Keywords: public speaking, speaker, crowds, soft skill, opportunities, authority, celebrity, expert, presentation, image, value, message, standing ovation, coach, training, convey message, marketing, core message, talking points, buyer's journey, sales perspective, keynote speaker, presenter, trainer, programs, services, craft, book, transcribe, success, business