『Kith and Kin Hospitality: Real Stories from the Hospitality Industry』のカバーアート

Kith and Kin Hospitality: Real Stories from the Hospitality Industry

Kith and Kin Hospitality: Real Stories from the Hospitality Industry

著者： Cassie Davison
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 Kith & Kin – The Hospitality Industry Podcast Kith & Kin is the go-to podcast for hospitality professionals, entrepreneurs, and industry enthusiasts looking for real stories, expert insights, and inspiring career journeys. Hosted by Cassie Davison, this podcast explores the diverse paths people take in hospitality—whether they’ve carefully crafted their careers or stumbled into a job they love. Each episode features chefs, restaurateurs, brand builders, and front-of-house leaders sharing their experiences, challenges, and lessons learned. From starting a hospitality business to building a strCassie Davison マネジメント・リーダーシップ リーダーシップ 経済学
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  • Episode 40 – From Pot Wash to Pub Pioneer: Bex Wilkins on Passion, Purpose, and Building Something Better

    Episode 40 – From Pot Wash to Pub Pioneer: Bex Wilkins on Passion, Purpose, and Building Something Better
    2025/05/08
    Host: Cassie DavisonGuest: Bex Wilkins, Co-Founder of Makers of HospitalityIn this energising episode of the Kith & Kin Hospitality Podcast, Cassie sits down with Bex Wilkins, co-founder of Makers of Hospitality and former Marketing Director at Peach Pubs. With a journey that started aged 13 washing pots and now sees her launching her second independent pub, Bex’s story is proof that the best operators are built, not born.We talk about growing up in kitchens, falling in and out of love with the industry, and what it really takes to build a values-led hospitality business today. From corporate frustrations to freedom, Bex shares why she left a high-profile career to create something of her own—and how she’s doing it differently this time, with purpose, leadership, and the right people around her.Whether you're a pub operator, future founder, or just love a great comeback story—this is for you.00:01 – Meet Bex: From KP to co-founder of Makers of Hospitality01:28 – Aged 13, pot washing in Bromsgrove (and now back again, with her own pub)04:11 – Young people in pubs: why early work builds confidence and resilience07:19 – Learning the value of work early—and the lessons that stay for life10:14 – From reluctant manager to passionate marketer12:56 – Life at Peach Pubs: learning, growing, and finding her voice15:16 – Moving from operations to marketing leadership (without a degree)18:42 – When the corporate dream doesn’t fit: knowing it’s time to leave20:48 – Craving change, making the leap, and backing yourself22:31 – The pub that sparked it all—and convincing her wife to join the journey24:46 – Transforming a derelict building into a vibrant community pub26:20 – The hard truth: not all independents survive, but the best still can28:35 – Being proactive, staying competitive, and using social media well30:24 – Adapting to change: lower alcohol, higher standards33:08 – What makes a pub matter: it’s not the drink—it’s the feeling35:21 – Inside the pub: quality-led, seasonal food and a warm welcome37:37 – Fish on Fridays, Chianti on Saturdays: listening to what guests want38:46 – No safety net: the reality of being your own boss39:56 – Opening pub #2—and why tenancies made sense for their growth41:23 – Building the team she never had: mentorship, equality, and fun44:11 – Paying fairly, promoting internally, and creating a workplace people love45:54 – Fortune favours the brave—and Bex is just getting startedCo-Founder – Makers of HospitalityWith over a decade at Peach Pubs and a passion for people-first business, Bex is on a mission to build beautiful, high-quality pubs where food, values, and leadership all matter. Alongside her wife and business partner, she’s creating spaces that feel good to visit—and even better to work in.🔗 Follow Bex on LinkedIn🌐 Visit Makers of Hospitality (add link when available)At Kith & Kin, we believe hospitality is more than a business—it’s a calling. We tell the real stories behind independent hospitality with warmth, honesty, and a deep respect for the people who make it happen.🌍 cassiedavison.co.uk🔗 Connect with Cassie on LinkedIn📲 Want to join the Kith & Kin WhatsApp community?Message Cassie via LinkedIn or the website to request access.Set High Standards – From menu design to team culture, Bex leads with quality and care.Stand Out – Makers of Hospitality is carving out a niche in a crowded space—with values at the core.Define Your Identity – From free-range menus to community connection, everything reflects a clear vision.Build Loyalty – The team stays because they’re supported, developed, and respected.Tell a Great Story – Bex’s journey is one of courage, growth, and rewriting the script.This episode is a reminder that great businesses start with brave decisions—and the belief that it can be better.🍻 From KP to co-founder: a story of guts, grit, and going your own way in hospitality.
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    47 分
  • EPISODE 39 – From Pubs to Purpose: Jackie Moody McNamara on Belonging, Leadership, and the Power of Story

    EPISODE 39 – From Pubs to Purpose: Jackie Moody McNamara on Belonging, Leadership, and the Power of Story
    2025/04/08
    Cassie Davison welcomes Jackie Moody McNamara—a hospitality lifer who’s gone from sleeping on pool tables as a child to shaping executive teams across sectors. Founder of Be Brilliant, Jackie now works as a coach and consultant for businesses and individuals, helping them unlock confidence, align with purpose, and build safe, thriving environments for growth.Episode SummaryWith a rich story that starts in Birmingham’s community pubs and stretches all the way to boardroom influence, Jackie brings warmth, wisdom, and hard-won perspective to this episode. She shares how being raised above pubs by Irish immigrant parents shaped her deep sense of hospitality and belonging, and how that lived experience still guides her coaching today.We explore Jackie’s transition from pub manager to training lead, to executive director running 500 pubs—often as the only woman in the room—and how she learned to embrace her voice and values along the way. She and Cassie discuss motherhood, resilience, and how adversity and purpose often intertwine. Most powerfully, Jackie reflects on the work she does now: holding space for others, encouraging senior women to own their impact, and helping teams rediscover connection through storytelling.If you’re passionate about people, purpose, and what it really takes to build a strong, values-led business—this one’s for you.Key Discussion Points & Timestamps00:28 – Meet Jackie: Founder of Be Brilliant and veteran of the hospitality industry01:57 – Growing up in pubs: A family home full of warmth, community, and customers03:12 – From stew for the regulars to Christmas dinners for the homeless—hospitality as heart08:46 – Early work behind the bar, high standards, and falling into hospitality (and loving it)10:05 – First pub at 18: A stand-in relief manager turned full-time career11:25 – Learning by doing: Building empathy and adaptability from short-term pub placements13:03 – Walking into someone else’s business—and learning how to lead with respect14:24 – The unparalleled early career training hospitality provides young people15:32 – Being the only woman in the room—and not letting it stop your rise16:30 – Turned down for a pub because she was single—and how that opened new doors17:29 – Imposter syndrome, quick progression, and learning to own your place at the table24:38 – Four intense years: marriage, loss, motherhood, and managing a 500-site estate26:41 – A bold choice: leaving a 21-year career for family time—and what came next29:23 – Full circle: Watching your former team members rise—and being invited to work for them32:55 – When values don’t align: Learning when to walk away33:25 – Founding Be Brilliant: From accidental coach to strategic mentor34:51 – Who Jackie works with: SMEs, senior women, and leadership teams across industries36:36 – Coaching women to know their worth—and negotiate for it38:19 – From pub kid to safe space creator: Why storytelling is everything in building connection39:22 – The timeline exercise: How personal stories change team dynamics42:08 – Sharing the hard stuff: Building true belonging through emotional connection43:12 – Turning heartbreak and heaviness into purpose and progress45:47 – The biggest change in hospitality: Losing pubs—but not losing hope47:16 – Hospitality’s magic formula: Opportunity, growth, and real people-first careersConnect with Jackie🔗 Find Jackie on LinkedIn🌐 Visit: bebrilliantcoaching.co.uk (or search "Be Brilliant Jackie Moody McNamara")💬 Jackie works with individuals, teams and businesses—especially where people, purpose and leadership matter most.Keep up with Kith & Kin🌍 Visit: cassiedavison.co.uk🔗 Connect with Cassie on LinkedIn📲 Want to join the Kith & Kin WhatsApp community for hospitality?Message Cassie via LinkedIn or the website to request accessThis episode is a reminder that behind every confident leader is a story—and the courage to share it.
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    50 分
  • EPISODE 38 – Vic Searl of DataHawks: From Pubs to Power Moves – Why Hospitality Needs to Get Smarter with Data

    EPISODE 38 – Vic Searl of DataHawks: From Pubs to Power Moves – Why Hospitality Needs to Get Smarter with Data
    2025/04/08
    Cassie Davison sits down with Vic, founder and CEO of DataHawks, and a hospitality veteran with over three decades of hands-on experience—from pulling pints in her teens to leading brand strategy at national chains. With her unique blend of operational grit and marketing insight, Vic now helps hospitality businesses use their own customer data to drive real, measurable growth.Episode SummaryWhat happens when someone who truly understands hospitality—on the floor, behind the bar, and in the boardroom—turns her focus to data? You get DataHawks. In this powerful episode, Vic shares her journey from 18-year-old pub manager to industry disruptor, explaining how hospitality brands can stop guessing and start growing by understanding their customers on a deeper level. Cassie and Vic dig into the disconnect between operations and marketing, why brands get stuck in “broadcast mode,” and how a smart, customer-first approach to data transforms loyalty and revenue. Plus, Vic opens up about building communities, letting go of burnout, and finding purpose again in hospitality.It’s candid, bold, and packed with game-changing takeaways for operators, marketers, and founders alike.Key Discussion Points & Timestamps00:26 – Meet Vic: CEO of DataHawks, with 31 years in hospitality and a journey that started behind the bar01:31 – Gifted a pub at 18: The fast-track chaos (and charm) of early hospitality careers03:06 – Overpromoted and underprepared: Why the industry needs to support its young talent better05:30 – Vertical drinking and Bacardi Breezers: A look back at wild ‘90s pub culture06:15 – Learning to run a business at Revolution Soho: Numbers, accountability, and rapid growth07:34 – Bridging the ops-marketing gap: Why flyers under the door don’t cut it09:41 – Falling in love with branding: Freelancing, concept work, and making creative ideas operational11:44 – What marketers should be doing: Knowing the customer, tracking the impact, and moving the dial12:42 – The madness behind big brand decisions—and why “yummy mummies” isn’t a customer profile18:54 – When data replaces anecdote: Real stories of insight vs. guesswork20:53 – If you can make it work in Milton Keynes… Why regional sites reveal the real strength of a brand22:27 – The inspiration: Tesco Clubcard and the power of customer insight24:44 – Why loyalty isn’t about discounts—it’s about understanding your guests27:22 – The birth of DataHawks: Turning overlooked data into tangible, trackable revenue30:16 – From insight to action: Building ROI-focused customer journeys with purpose33:36 – Why DataHawks doesn’t chase algorithms—they own the channel and message instead36:11 – It's not just numbers: Data as the whisper in the ear of hospitality CRM38:11 – What’s wrong with marketing today: Brands are broadcasting, not building relationships40:23 – Loyalty is dead—long live connection: Reclaiming purpose in a high-pressure industry44:23 – The pathway back to loyalty: Connection → engagement → trust48:29 – For businesses just starting: Start collecting meaningful data, and act with intention51:10 – Community as fuel: Vic’s WhatsApp group and passing the baton to Glenda55:27 – Rediscovering purpose: What COVID taught us about collaboration and care in hospitalityConnect with Vic & DataHawks📧 Explore services at: www.datahawks.co.uk🔗 Say hello to Vic on LinkedIn🗣 Want to learn how DataHawks can support your business? Reach out directlyKeep up with Kith & Kin🌍 Visit: cassiedavison.co.uk🔗 Connect with Cassie on LinkedIn📲 Want to join the Kith & Kin WhatsApp community for hospitality? Message Cassie via LinkedIn or the website to request accessYou don’t need more customers—you need stronger connections with the ones you already have. This episode is a masterclass in how to make that happen.
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    58 分

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