In this episode of the Get Shit Done Experience, host John Morris welcomes Frank T Ziede, a renowned corporate trainer and facilitator, to share his extraordinary journey and insights. From his early days in theater and hip-hop dancing to working as a corporate trainer for high-end brands like BMW and Jaguar, Frank discusses the importance of interpersonal skills, leadership, and the need for emotional intelligence in business. He emphasizes the significance of caring and providing authentic customer experiences. Frank also touches on the upcoming publication of his book, 'The Lost Art of Giving a Shit,' and its focus on leadership and customer service. Tune in to learn about Frank's unique approach to training, his inspirational story, and the role of gratitude in professional and personal growth.

KEY TAKEAWAYS

• Frank T Ziede's Diverse Journey: Frank's background spans theater, hip-hop dancing, and corporate training for luxury brands like BMW and Jaguar, showcasing the value of diverse experiences in shaping a successful career.
• Importance of Interpersonal Skills: Frank highlights how interpersonal skills are crucial in business, emphasizing the role of emotional intelligence in effective leadership.
• Customer Experience: Frank stresses the importance of delivering authentic and caring customer experiences, making it a central focus of leadership and business success.
• Upcoming Book: Frank's book, The Lost Art of Giving a Shit, explores leadership and customer service, offering insights on how to approach these areas with genuine care and impact.
• Gratitude's Role in Growth: Frank discusses how gratitude plays a key role in both professional and personal development, fostering better relationships and overall success.

QUOTES

• "Stop worrying about that insecurity... it benefits no one right now."
• "Your insecurities are serving no one. Stop worrying about that. You need to be confident. The guide stands in their authority. They know what they know."
• "If not for the principles in this book, I probably would've ended up in prison just like my father."
• "I didn't want to be egotistical, but my team said, 'You need to let people know your story.'"
• "I am going to do this because I believe in these things."
• "I don’t believe in motivation anymore. I believe in discipline. But I believe in being inspired to be disciplined."
• "If you can just stop and have a little bit of gratitude... it’s all perspective at that point."
• "The job you hate is a job that somebody else would love."

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