Mastering Empathy in Business: An Interview with Michele Hansen

In this episode of Present Influence, host John Ball interviews Michele Hansen, author of 'Deploy Empathy.'

Michele discusses her journey from the technical side of business to understanding and mastering empathy.

The episode covers how empathy can be a learned skill crucial for business success, even in technical fields like software development.

Michele shares her insights on applying empathy in product management, marketing, and sales, emphasizing the importance of understanding people's contexts.

The conversation explores the unexpected benefits of empathy in building trust and deepening relationships, as well as Michele's experiences and strategies for successful podcasting.

Listeners are encouraged to consider how they can apply empathy in their own professional and personal lives.

00:00 Introduction: The Importance of Empathy in Business

00:17 Meet Michelle Hansen: From Technical Background to Empathy Advocate

02:57 The Journey to Entrepreneurship and Writing a Book

06:01 Understanding Empathy: Michelle's Insights

08:40 Applying Empathy in Business and Beyond

18:29 The Role of Podcasting in Promoting Empathy

26:56 Practical Tips for Developing Empathy

40:57 Conclusion: Embracing Empathy in Professional Life

The Power of Detachment and Flow: Enhancing Influence and Inner Peace

In this episode of Present Influence, John explores the concepts of detachment, flow, and presence, and how they can help improve communication and inner peace.

He discusses the challenges of seeking approval and the paradoxical effect of trying too hard, illustrating the importance of letting go of specific outcomes.

John shares personal experiences and lessons from studying Bujinkan Ninjutsu, emphasizing the value of maintaining flow over force.

The episode also touches on the psychological need for belonging and the negative impacts of exclusion. Listeners are encouraged to find balance between being active participants in life and maintaining a detached, observant perspective.

keywords

trying too hard, making a good impression, pushing people away, neediness, fear of exclusion, tolerating mistreatment, detachment, presentness, inner peace, active participant, flow, setbacks

takeaways

• Trying too hard to be liked or impress others can have the opposite effect and push people away.
• Our need to belong and fear of being excluded can lead us to tolerate mistreatment and abuse.
• Relaxing and not being attached to outcomes can lead to better results and inner peace.
• Being an active participant in our own lives while also being able to switch between observer and actor is valuable.
• Getting back in flow after setbacks is important for maintaining a positive mindset and moving forward.
• Being present is key to influence and life, allowing us to fully engage and connect with others.

titles

• The Power of Being Present
• The Pitfalls of Trying Too Hard

Sound Bites

• "Why do we try so hard?"
• "Our need to belong is strong."
• "When emotions go high, intelligence goes low."

00:00 Introduction to Detachment and Presence

00:59 The Struggle for Acceptance

02:20 The Impact of Social Exclusion

04:01 Understanding Neediness and High Stakes

04:58 Embracing Flow and Letting Go

05:27 The Philosophy of Flow in Martial Arts

07:33 The Paradox of Attachment and Inner Peace

08:14 Practical Steps to Detachment

09:23 Conclusion and Upcoming Episodes

Mastering Influence: Sales Training Lessons for Business Leaders

In this episode of 'Present Influence,' host John Ball shares valuable lessons from his sales training experience and how they enhanced his influence, communication, and coaching abilities.

Through personal anecdotes and actionable tips, John discusses the importance of overcoming resistance, being prepared, balancing rapport, showing genuine care, managing emotional states, and avoiding assumptions in sales and leadership communication.

This episode aims to help business leaders and aspiring leaders maximize their impact and present with confidence.

Tune in for weekly episodes and expert insights to elevate your influence and inspire others.

00:00 Introduction: Can Sales Training Make You More Influential?

01:09 Overcoming the Fear of Sales Calls

01:46 My Journey into Sales and Key Lessons Learned

03:07 Top Eight Lessons from Sales Training

03:20 Lesson 1: Stop Thinking and Start Doing

05:54 Lesson 2: Go Unscripted

08:43 Lesson 3: Finding and Labeling Pain Points

11:10 Lesson 4: The Dangers of Too Much Rapport

14:01 Lesson 5: Show That You Care

17:38 Lesson 6: Be Prepared

20:49 Lesson 7: Let Go of Assumptions

26:29 Lesson 8: Take Charge of Your Emotional State

30:55 Conclusion: Implementing Sales Training for Lasting Impact

33:22 Show Rebranding and Future Focus

2 things fill my heart with joy: one is people sharing my episodes because they've been helpful and hopefully entertaining, and the other is people leaving reviews for Present Influence on Apple Podcasts or PodChaser. Either of these will earn my ever-lasting gratitude and both might just get you on my Christmas card list.

Of course, if you REALLY like the show, you're invited to support the show financially with our Supercast link Support the show or get in touch for sponsorship options.

John Ball announces the return of the Podfluence podcast after a year-long hiatus. In this new episode, he shares his experiences working with The Speaker Lab, a company helping individuals build professional speaking businesses. John emphasizes the podcast's renewed focus on improving presentation, influence, and persuasion skills for professional communicators and says that the show will continue to provide value through high-quality guest interviews and practical advice.

The episode also introduces another podcast John co-hosts with Angela Besignano, 'The Coaching Clinic,' aimed at helping build successful coaching practices.

00:00 Welcome Back to Podfluence

01:01 The Speaker Lab Experience

02:17 The Importance of Presentation Skills

04:37 Influence and Persuasion

07:14 Revamping the Show's Focus

08:44 New Ventures and Continued Support

13:40 Future Episodes and Conclusion

Enjoying the content? Join me for the Podfluence Weekly newsletter HERE to get articles and show updates every week.

You are warmly invited to join other coaching & speaking professionals who are building their authority through podcasting in the Podfluencers Facebook Group and pick up your free download of The Complete Podcast Guest Superstar Framework

2 things fill my heart with joy: one is people sharing my episodes because they've been helpful and hopefully entertaining, and the other is people leaving reviews for Podfluence on Apple Podcasts or PodChaser. Either of these will earn my ever-lasting gratitude and both might just get you on my Christmas card list.

Why didn’t your interview get published?

Why do hosts sometimes ghost their guests?

Maybe you’ve had the experience of being a guest on someone else’s podcast and later on discovering that episode not only hasn’t been published but the host isn’t responding to messages. Let’s take a look at some of the reasons this happens and what you can do about it.

Is it just the host to blame when an episode doesn’t get published? What can you do as a guest to make it more likely that your episode will get published and that the host won’t ghost you?

Enjoying the content? Join me for the Podfluence Weekly newsletter HERE to get articles and show updates every week.

You are warmly invited to join other coaching & speaking professionals who are building their authority through podcasting in the Podfluencers Facebook Group and pick up your free download of The Complete Podcast Guest Superstar Framework

2 things fill my heart with joy: one is people sharing my episodes because they've been helpful and hopefully entertaining, and the other is people leaving reviews for Podfluence on Apple Podcasts or PodChaser. Either of these will earn my ever-lasting gratitude and both might just get you on my Christmas card list.

When you’re presented with the choice of spending $1000s on FB ads, sprinting on the content creation treadmill or choosing the road less travelled as an ace podcast guest, how can you know which is right for you?

I first encountered Christine Amerman on LinkedIn. I saw her profile headline saying she was the Queen of podcast guesting and I knew I had to find out more. I reached out and we managed to connect but it took a while before we got to have a proper chat. In the meantime, I heard her being interviewed by my good friend Kevin Chemidlin at Grow The Show and I was so impressed by how she showed up as a guest, I doubled my efforts to get to speak with Christine and set up an interview.

Christine will share with us why her years of media experience led her to podcast guesting as a marketing strategy and why she went on to start her own show Podcast Guesting for Profit.

What’s the difference between showing up and REALLY showing up? Should you be starting your own podcast sooner than later? How podcasting and podcast guesting can save you time in your business and why quality trumps quantity every time.

Christine’s podcast is called Podcast Guesting for Profit, which I can highly recommend checking out. Christine has a free offer for everyone here which shows you 20 ways to monetize one podcast interview and I know Christine would love it if you connect with her on LinkedIn.

Enjoying the content? Join me for the Podfluence Weekly newsletter HERE to get articles and show updates every week.

You are warmly invited to join other coaching & speaking professionals who are building their authority through podcasting in the Podfluencers Facebook Group and pick up your free download of The Complete Podcast Guest Superstar Framework

2 things fill my heart with joy: one is people sharing my episodes because they've been helpful and hopefully entertaining, and the other is people leaving reviews for Podfluence on Apple Podcasts or PodChaser. Either of these will earn my ever-lasting gratitude and both might just get you on my Christmas card list.

Of course, if you REALLY like the show, you're welcome to support Podfluence financially with our Supercast link Support the show

Do you ever wonder if you're just kidding yourself about being in business as a coach, speaker or consultant?

Are you one of the many who talk a good game but don't deliver the goods or one of the people who get stuck in overthinking things to the point of inaction?

Do you have realistic expectations and are they based on the action you're going to take to achieve the outcomes or... are you just kidding yourself?

This week I wanted to try out a somewhat more freeform style of episode, more like a fireside chat. Let me know if you like it or think it was a mess. Next week I'm bringing you my chat with The Queen. No, not Camilla, Christine Ammerman, the Queen of Podcast guesting. Don't miss it.

Enjoying the content? Join me for the Podfluence Weekly newsletter HERE to get articles and show updates every week.

You are warmly invited to join other coaching & speaking professionals who are building their authority through podcasting in the Podfluencers Facebook Group and pick up your free download of The Complete Podcast Guest Superstar Framework

2 things fill my heart with joy: one is people sharing my episodes because they've been helpful and hopefully entertaining, and the other is people leaving reviews for Podfluence on Apple Podcasts or PodChaser. Either of these will earn my ever-lasting gratitude and both might just get you on my Christmas card list.

You can now leave tips for the show, and I don't mean advice, I mean some monetary contribution to the value and production of the show. Of course, the best way to let me know you enjoyed the show is still by sharing it with others.

Is done truly better than perfect? What’s the power of imperfect action?

Angela Henderson is an international business coach, keynote speaker, author, entrepreneur, blogger, and mental health clinician with a wide variety of experience and self-made successes. She’s anti-hustle, she’s anti-perfectionist and she helps small business owners navigate the challenges of building a successful business while maintaining a life and she passionately believes you can achieve too.

When you see people like Pat Flynn, Chris Ducker, Harv Eker, and maybe even myself and Angela on big platforms speaking and wonder how you could possibly do the same. We were all where you are now, we’re just a few steps further along.

How can you work your way to a place at the table with 6, 7 or more-figure business owners without imposter syndrome taking you out?

You can listen to Angela’s newly rebranded podcast here https://itunes.apple.com/au/podcast/business-life-conversations/id1406595178 and connect with Angela on LinkedIn

Enjoying the content? Join me for the Podfluence Weekly newsletter HERE to get articles and show updates every week.

You are warmly invited to join other coaching & speaking professionals who are building their authority through podcasting in the Podfluencers Facebook Group and pick up your free download of The Complete Podcast Guest Superstar Framework

2 things fill my heart with joy: one is people sharing my episodes because they've been helpful and hopefully entertaining, and the other is people leaving reviews for Podfluence on Apple Podcasts or PodChaser. Either of these will earn my ever-lasting gratitude and both might just get you on my Christmas card list.

Of course, if you REALLY like the show, you're welcome to support Podfluence financially with our Supercast link Support the show