In episode 100 of The Payments Show Podcast, I spoke to Tachat Igityan who is the Founder of destream.

destream is a financial platform for content creators which revolutionises the way content creators receive payments and donations.

VIDEO and PDF Transcript:
- click here https://thepaymentsshow.substack.com/p/100

Summary of topics discussed:
(01:41) - Guest Introduction: Tachat Igityan (Founder, destream)
(03:52) - Payment Challenges Faced by Content Creators
(05:27) - Origin Story: Frustrations as a Donator
(07:05) - Abundance of Tools... Nothing for Payments
(09:23) - Creators Are Not Traditional "Merchants"
(11:23) - Creators Are Not "Startups" Either!
(12:51) - Terms & Conditions vs Legal Compliance
(13:50) - First-Party Fraud (Friendly Fraud)
(19:03) - The Solution: Payment Links and more
(22:52) - Hassle-Free Payments for Creators
(24:36) - Aggregation = Power: a Win for Banks and Creators
(26:50) - ASMR and OnlyFans Save The Day!
(29:06) - Why destream Exists: To Help You
(31:20) - Less Steps = More Donations
(33:17) - The Future: Physical + Digital Payment Experiences
(35:26) - Local Payment Methods and One-Click Payments
(37:26) - Getting Started with destream
(39:04) - Cyprus: Startups and a New Creator MEP!

Details:
- Recorded on 18 Jul 2024
- Host: Satwant Phull
- Guest: Tachat Igityan, Founder, destream

Next Steps:
- destream: destream.net | @destreamproject

In episode 99 of The Payments Show Podcast, I spoke to Das Pattathil who is the Co-Founder & Head of Product at Nextuple.

Nextuple helps retailers transform their legacy Omnichannel Order Management systems using microservices.

VIDEO and PDF Transcript:
- click here https://thepaymentsshow.substack.com/p/99

Summary of topics discussed:
(00:36) - Guest Introduction: Das and Nextuple
(01:03) - Understanding Nextuple's Mission
(01:42) - Challenges in Retail Fulfilment
(02:12) - Importance of Accurate Delivery Promises
(03:56) - Real-World Example: Early Delivery
(05:08) - Impact of Precise Delivery Promises
(06:12) - Microservices in Order Management
(07:40) - Internal Fulfilment Challenges
(09:11) - Legacy Systems vs. Microservices
(12:45) - Case Study: BJ's Wholesale Club
(15:07) - Ideal Customer Profile
(16:30) - Retail Challenges: Self Checkouts and Returns
(19:59) - Expanding Beyond Retail: B2B and Wholesale
(22:42) - Nextuple's Core Philosophy and Community
(24:12) - Future Trends in Retail and Fulfilment
(30:05) - Conclusion and Final Thoughts

Details:
- Recorded on 18 Jul 2024
- Host: Satwant Phull
- Guest: Das Pattathil, Co-Founder & Head of Product, Nextuple

Next Steps:
- Nextuple: nextuple.com | @NextupleInc

In episode 98 of The Payments Show Podcast, I spoke to Suryaveer (Suri) Singh who is the Head of Loyalty CRM & Data at the Emirates National Oil Company (ENOC).

Suri manages the ‘Yes Rewards’ fuel loyalty program at ENOC. Yes Rewards allows customers to benefit from exclusive offers and deals across Yes participating brands and earn points for all customer purchases within the network.

VIDEO Version and PDF Transcript:
- click here https://thepaymentsshow.substack.com/p/98

Summary of topics discussed:
00:20 - Guest Introduction: Suri from Yes Rewards in Dubai
01:16 - Overview of the YES Rewards Program
02:16 - Core ENOC Brands and Services
02:58 - Expanding YES Rewards Beyond Fuel
05:22 - Challenges with Loyalty Programs
05:58 - Addressing App Saturation and Engagement
06:38 - Relevance and Customer Engagement
08:52 - Instant Gratification and Offers
15:55 - Results and Success of YES Rewards
18:35 - Designing a User-Friendly App
23:18 - Differentiation in the Market
27:33 - Future of Loyalty Programs
29:01 - Upcoming Trends in Loyalty and AI
30:12 - Closing Thoughts and Recommendations

Details:
- Recorded on 18 Jul 2024
- Host: Satwant Phull
- Guest: Suryaveer (Suri) Singh, Head of Loyalty CRM & Data, Yes Rewards / Emirates National Oil Company (ENOC).

Next Steps:
- Yes Rewards: yesrewards.ae