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  • 152. Fix Your Communication: Why It’s About Connection Over Perfection

    152. Fix Your Communication: Why It’s About Connection Over Perfection
    2024/07/23
    “Anything is fixable,” say Frances Frei and Anne Morriss. As cohosts of the Fixable podcast, they’re typically the ones doing the fixing, but on this special episode, they turn to Matt Abrahams for tips on what to do when communication breaks down.Both Frei and her wife Morriss are public speakers; the former, a professor at Harvard Business School, the latter, a CEO and best-selling author. As they discuss with Matt Abrahams, perfectionism and self-doubt can often creep in, both during preparation before speaking and after the fact. According to Matt, effective communication is about “connection, not perfection.” Instead of putting pressure on ourselves to “get it right,” Matt encourages us to shift our focus from ourselves to those we’re speaking to. “Whenever you're communicating, you're in service of the audience you're communicating to,” he says. “It's not about you, it's about them and what you can do for them.”In this podcast episode, Frei, Morriss, and Matt explore frameworks and strategies for speaking more spontaneously, building confidence, managing anxiety, and course-correcting when communication goes awry.Episode Reference Links:Fixable Podcast: Website Anne Morriss & Frances Frei: Website Anne Morriss: LinkedIn Frances Frei: HBS ProfileConnect:Email Questions & Feedback >>> thinkfast@stanford.eduEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page, Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & TwitterChapters:(00:00:00) IntroductionMatt Abrahams introduces the episode, a collaboration with the Fixable podcast hosted by Frances Frei and Anne Morriss.(00:04:58) Mission of Spontaneous Speaking Matt discusses his focus on helping people communicate more effectively in unplanned situations.(00:07:10) Audience Centered Communication The importance of focusing on the audience to reduce anxiety and improve communication.(00:09:51) Connection Over Perfection Prioritizing connection over perfection in communication.(00:11:00) Benefits of Effective Communication The benefits of improving spontaneous speaking skills.(00:12:17) Building a Communication Infrastructure An outline of helping organizations create supportive communication environments.(00:13:33) Six Steps to Better Communication A six-step process to improve spontaneous communication, covering mindset and messaging.(00:16:55) Managing Communication Anxiety Strategies for managing anxiety in high-stakes communication situations.(00:21:00) Handling Blanking Out How to handle and recover from blanking out during a speech or presentation.(00:25:21) Real-Life Experience A recent experience of underestimating time during a keynote and how the situation was managed.(00:27:44) The Value of Preparation The importance of preparation in both spontaneous and planned communication.(00:28:43) AMP and Building ConfidenceThree immediate strategies for reducing anxiety right before speaking.(00:31:53) Conclusion See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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    36 分
  • 151. Get Hired: How the Right Communication Can Advance Your Career

    151. Get Hired: How the Right Communication Can Advance Your Career
    2024/07/16
    Whether winning over a hiring manager or winning new business, career success often hinges on how we communicate. That’s why Andrew Seaman is on a mission to help people find the words that work — to get work.Seaman is the senior managing editor for jobs and career development at LinkedIn, and as the creator and host of the Get Hired podcast and newsletter, he helps millions hone communication skills to land the jobs they want. According to him, getting opportunities isn’t just about experience or connections, but how we frame and present our personal and professional narratives. With a standard resume, he says, “You're making them connect the dots. And people are not good at that.” Instead, he recommends crafting a story that explains where you’ve been, where you are, and where you hope to go. “Connect the dots for them,” he says, “so they're not viewing you as a person who has bounced around. They're thinking, this person has had a cohesive career.”In this episode of Think Fast, Talk Smart, Seaman and host Matt Abrahams explore tools for navigating the interview process, networking on and offline, and communication strategies to get hired.Episode Reference Links:Andrew Seaman: Website Andrew Seaman: LinkedIn Andrew’s Podcast: Get HiredEp.118 Maximizing Your Brand: Communicating Who You Are to Help Get What You Want Website / YouTube Ep.147 Disrupt Yourself: How to Innovate Who You Are and Become Who You Can Be YouTube Ep.62 Best Of: Summer Learning Series, How Humor Can Be a Secret Weapon in Communication Website / YouTubeConnect:Email Questions & Feedback >>> thinkfast@stanford.eduEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page, Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & TwitterChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Andrew Seaman, Senior Managing Editor for Jobs and Career Development at LinkedIn.(00:00:57) Importance of Online PresenceThe significance of maintaining an online presence and tips on optimizing LinkedIn profiles.(00:01:52) Posting on LinkedInThe frequency and type of posts on LinkedIn, balancing professional and personal content.(00:03:41) Commenting vs. PostingAdvice on adding value through comments and engaging with posts.(00:05:12) Interview PresenceThe importance of presence in interviews, sharing examples of making good and bad impressions.(00:06:59) Recovering from Bad ImpressionsThe challenges and possibilities of recovering from a poor first impression in an interview setting.(00:07:48) Interviewing from the Interviewer's PerspectiveTips for hiring managers on how to conduct effective interviews and evaluate candidates.(00:10:25) Challenging Interview QuestionsThe appropriateness and benefits of challenging candidates during interviews to assess their fit and preparedness.(00:11:44) Best Practices for IntervieweesStrategies for interviewees to prepare and effectively answer questions, using the ADD method.(00:13:58) Handling Spontaneity in InterviewsPreparing for interviews when time is limited and the importance of flexibility and adaptability.(00:17:17) Following Up After InterviewsBest practices for following up after an interview to leave a positive impression.(00:19:43) Broader Career AdviceLeveraging online communities and tools for career growth, emphasizing networking.(00:22:14) The Final Three QuestionsAndrew shares his favorite response to an interview question, a communicator he admires, and three ingredients for successful communication.(00:25:31) ConclusionSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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    26 分
  • 150. Communication Tips from the Classroom and Around the World

    150. Communication Tips from the Classroom and Around the World
    2024/07/09
    Sometimes, what’s communicated to us can have a big impact on how we communicate to others. This episode explores some of the best communication advice — from experts and Think Fast, Talk Smart listeners around the world.As teachers of Strategic Communication, lecturers Shawon Jackson and Matt Abrahams have plenty of advice on how to be a better communicator. But in this 150th episode of Think Fast, Talk Smart, the two don’t just discuss the communication strategies they share with students in their class, they also feature communication advice from listeners of the podcast.Covering topics like knowing your audience, using transitions to tie together different ideas, and embracing the power of silence, Jackson and Abrahams unpack good advice for good communication in this celebratory episode of Think Fast, Talk Smart.Episode Reference Links:Stanford Profile: Shawon Jackson Shawon’s Educational Program: Vocal JusticeConnect:Email Questions & Feedback >>> thinkfast@stanford.eduEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page, Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & TwitterChapters:(00:00:00) Introduction Host Matt Abrahams joins guest Shawon Jackson, a lecturer at Stanford GSB, for the 150th episode of Think Fast, Talk Smart.(00:01:25) The Role of Effective TransitionsThe importance of transitions in communication, and an outline of four key types.(00:04:11) Techniques for Using SlidesAdvice on creating effective presentation slides, emphasizing story first and less is more.(00:07:23) Listener Advice: Knowing Your AudienceListeners Kevin Weinstein and Kesinee Angkustsiri Yip share the importance of knowing your audience.(00:08:34) Techniques for Understanding Your AudiencePractical techniques for understanding your audience(00:10:49) Listener Advice: The Power of SilenceListener Ashita Tenki shares advice on the power of silence in communication.(00:11:22) Practicing Silence in CommunicationThe benefits of holding silence and techniques for making it more comfortable.(00:12:45) Addressing Communication Pet PeevesShawon and Matt share communication pet peeves, and discuss best practices.(00:16:07) Listener Advice on the Importance of ListeningListener Digant Dave highlights listening as a critical communication tool.(00:17:07) Strategies for Effective Listening [00:17:54 - 00:18:19]The importance of listening for both content and emotional context in communication.(00:19:39) ConclusionSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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    21 分
  • 149. Best of: How to Take Risks in Your Communication, Relationships, and Career

    149. Best of: How to Take Risks in Your Communication, Relationships, and Career
    2024/07/02
    “What people regret over time are things they didn’t do. They didn’t take that trip, they didn’t ask that person out on a date. They didn’t start that business,” says former political speechwriter and author Dan Pink. “I think it’s because we are slightly over-indexed on risk. We overstate the risk in many circumstances.”In this episode of Think Fast, Talk Smart, strategic communications lecturer Matt Abrahams sits down with Pink to hear how we can take more risks and how leaders can inspire others by focusing on the why instead of the how. “There’s almost incontrovertible evidence that a sense of purpose is the most cost-effective performance enhancer that organizations have,” Pink says.Episode Reference Links:Dan Pink: WebsiteDan’s Books: Website Original Episode: Ep.92 No Regrets: How to Take Risks in Your Communication, Relationships, and Career Website / YouTubeEp.103 Simple Is a Superpower: How to Communicate Any Idea to Any Audience Website / YouTube Ep.80 Magic Words: Change What You Say to Inspire and Influence Others Website / YouTubeConnect:Email Questions & Feedback >>> thinkfast@stanford.eduEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page, Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & TwitterChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Dan Pink, a NYT bestselling author and former political speechwriter.(00:01:17) Lessons from Political SpeechwritingInsights from Dan’s experience as a political speechwriter.(00:03:58) Speak Like a HumanThe necessity of authentic communication and the power of speaking naturally and directly.(00:07:57) The Role of Immediacy in CommunicationHow immediacy can enhance connection and engagement in communication.(00:09:24) Problem Finding vs. Problem-SolvingThe value of identifying hidden problems in persuasive communication and sales.(00:11:21) Understanding and Harnessing PurposeHow purpose enhances motivation and performance in work and life.(00:15:11) Communication, Risk, and RegretThe impact of perceived versus actual risk in communication and decision-making.(00:20:16) Timing and Breaks for Enhanced PerformanceOptimizing performance through strategic timing and the importance of taking breaks.(00:22:41) The Final Three QuestionDan shares communication advice, a communicator he admires, and three ingredients for successful communication.(00:25:39) ConclusionSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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    27 分
  • 148. Conviction and Compassion: How to Have Hard Conversations

    148. Conviction and Compassion: How to Have Hard Conversations
    2024/06/25
    In our personal and professional lives, some conversations are harder than others. To navigate the difficulties of discussing what matters most, Professor Irv Grousbeck says we need the right balance of conviction and compassion.At both Stanford Graduate School of Business and Stanford School of Medicine, Grousbeck teaches courses on managing difficult conversations. He equips students with skills to be direct while being respectful, to be strong while being warm, and to resist any urge to beat around the bush. "Directness, with respect, is essential,” he says. "So many of our students feel that if you're direct with someone, somehow that's harsh. The art of good conversation management, I think, does involve directness and respect at the same time."In this episode of Think Fast, Talk Smart, Grousbeck and host Matt Abrahams explore practical tips and strategies for navigating difficult conversations, from the importance of listening and pausing, to the value of rehearsing your words in advance.Episode Reference Links:Stanford Profile: H. Irving GrousbeckIrv’s Book: New Business Ventures and the Entrepreneur Center for Entrepreneurial Studies | Stanford Graduate School of BusinessConnect:Email Questions & Feedback >>> thinkfast@stanford.eduEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page, Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & TwitterChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Irv Grousbeck, lecturer at Stanford GSB, and co-founder and co-director of the GSB Center for Entrepreneurial Studies.(00:01:04) Ingredients for Entrepreneurial SuccessThe importance of being an opportunity finder and getting comfortable with the domain you are in.(00:02:38) Myths About EntrepreneurshipDispelling common myths about entrepreneurs.(00:03:30) Can Entrepreneurs Be Made?The potential for anyone to become an entrepreneur through hard work and exposure.(00:04:07) Challenges in CommunicationThe most difficult communication challenges students face and tips to handle these situations.(00:06:19) Imposter SyndromeDealing with imposter syndrome and advice on how to handle and overcome it.(00:07:38) Managing Difficult ConversationsManage challenging communication by starting conversations effectively and using collaborative language.(00:10:15) Role-Playing ScenarioA role-playing exercise to demonstrate how to handle a challenging conversation.(00:17:37) The Value of ListeningThe importance of listening in crucial conversations and advice on how to listen more effectively.(00:18:58) Career AdviceAdvice on career planning, emphasizing the importance of context and strategic thinking.(00:21:57) The Final Three QuestionsIrv shares what he has learned from his students, a communicator he admires, and the key ingredients for successful communication.(00:26:02) ConclusionSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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    27 分
  • 147. Disrupt Yourself: How to Innovate Who You Are and Become Who You Can Be

    147. Disrupt Yourself: How to Innovate Who You Are and Become Who You Can Be
    2024/06/18
    Innovation and disruption aren’t just for organizations. According to Whitney Johnson, we can find new possibilities for personal and professional growth — by disrupting ourselves.As an executive coach, author, and podcaster, Johnson teaches people how to level up their lives and careers through the power of personal disruption. Her book, Disrupt Yourself: Putting the Power of Disruptive Innovation to Work, reveals how shaking things up enables us to break free of the constraints we might not even know we’re imposing on ourselves. “Personal disruption [is] a process of deliberate self-innovation; a decision to step back from who you are to slingshot into who you can be,” she explains.In this Think Fast, Talk Smart episode with host Matt Abrahams, Johnson offers strategies for tailoring messages to different audiences, reveals the key ingredients for successful communication, and explains how disrupting yourself can open new doors and help you reach your full potential.Episode Reference Links:Whitney Johnson: Website Whitney’s Books: Website Whitney’s Podcast: Disrupt Yourself Podcast Lindsay McMahon’s Podcast: All Ears English Podcast Clayton Christensen’s Book: The Innovator's DilemmaEp.118 Maximizing You Personal Brand: Communicating Who You Are to Help Get What You Want YouTube / Website Ep.138 Speak Your Truth: Why Authenticity Leads to Better Communication YouTube / WebsiteConnect:Email Questions & Feedback >>> thinkfast@stanford.eduEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page, Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & TwitterChapters:(00:00:00) IntroductionHost Matt Abrahams introduces Whitney Johnson, keynote speaker and executive coach.(00:01:25) The Concept of DisruptionThe definition of disruption, and the benefits of personal disruption and self-innovation.(00:02:48) Identifying and Leveraging Distinctive StrengthsHow to identify distinctive strengths through observing frustrations, listening to compliments, and valuing inherent skills.(00:06:11) The S Curve of LearningThe S curve model, its stages, and how it relates to personal and organizational growth.(00:11:56) Tenacity and Tolerance in Personal DisruptionThe importance of tenacity, and the ability to tolerate ambiguity and failure during the disruptive process.(00:13:35) Encouraging Disruptive Ideas in OrganizationsStrategies for leaders to foster a culture that encourages disruptive ideas and constructive dialogue within teams.(00:17:00) The Final Three QuestionsWhitney shares how she tailors her communication for varying audiences, a communicator she admires, and her recipe for successful communication.(00:22:30) Conclusion See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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    24 分
  • 146. Stress Resets: How to Change Your Internal Dialogue to Communicate Better

    146. Stress Resets: How to Change Your Internal Dialogue to Communicate Better
    2024/06/11
    Stress can get in the way of our communication with others. To manage our stress, psychologist Jenny Taitz says, we first need to adjust the conversations that we have with ourselves.Taitz is an assistant clinical professor in psychiatry at the University of California, Los Angeles, and the author of several books, including Stress Resets: How to Soothe Your Body and Mind in Minutes. According to her, much of the stress we experience is self-created through negative thought patterns and harsh self-criticism. “We're doing this to ourselves all the time,” she says. But as we become aware of these unhelpful mental loops, Taitz’ “resets” can help us disrupt them and reframe self-talk in more productive waysIn addition to changing our self-talk, Taitz offers tools for refreshing our communication with others. In this episode of Think Fast, Talk Smart, she and host Matt Abrahams explore her G.I.V.E. framework — how being gentle, interested, validating, and easy-mannered equips us for more positive conversations with ourselves and othersEpisode Reference Links:Jenny Taitz: Website Jenny’s Book: Website Communicator Jenny admires: Sharon Salzberg Ep.69 Feeling Nervous? How Anxiety Can Fuel Better Communication: YouTube / Website Ep.122 How to Be More Confident and Calm in Your Communication: Managing the "ABC’s" of...: YoutubeConnect:Email Questions & Feedback >>> thinkfast@stanford.eduEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page, Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & TwitterChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Jenny Taitz, a clinical psychologist and an assistant clinical professor in psychiatry at UCLA.(00:00:51) Understanding the Stress CycleExplanation of the stress cycle, highlighting common mistakes in stress management.(00:02:38) Practical Tips for Managing StressAdvice on resetting the mind, body, and behavior to manage stress more effectively.(00:05:50) Addressing Overthinking and RuminationTechniques for reducing overthinking and rumination, and recognizing and redirecting unproductive thought patterns.(00:08:45) Swapping "Why" for "How"Benefits of changing one's internal dialogue from "why" to "how" questions, facilitating a more proactive and less stressful mindset.(00:10:56) Communicating EmpathyIntroduction to the GIVE acronym, a method to help improve empathetic communication.(00:12:58) The Final Three QuestionsJenny shares her personal methods for managing stress, a communicator she admires, and three ingredients for successful communication.(00:17:33) ConclusionSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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    19 分
  • 145. Best of: The Art of Negotiation, How to Get More of What You Want

    145. Best of: The Art of Negotiation, How to Get More of What You Want
    2024/06/04
    Whether we realize it or not, we negotiate everyday. But when we approach these situations as a win-or-lose battle, we’re already showing resistance, and setting ourselves up for difficulty. But what if you reframed the whole idea, to think of a negotiation not as a fight, but as a problem-solving exercise involving emotions?In this episode of Think Fast, Talk Smart, Matt Abrahams speaks with Stanford GSB Professor Emeritus Margaret Neale about what she has learned in her decades of researching negotiation and the steps that lead to more collaborative problem-solving. Listen as Neale shares tips on how to approach negotiations with intention, and what strategies can help us more easily communicate our wants and needs. She is the coauthor of Getting (More of) What You Want: How the Secrets of Economics and Psychology Can Help You Negotiate Anything, in Business and in Life.Episode Reference Links:Stanford Profile: Margaret Ann Neale Maggie’s Book: Getting (More of) What You WantOriginal Episode: Ep.15 The Art of Negotiation: How to Get More of What You Want Website / YouTube Connect:Email Questions & Feedback >>> thinkfast@stanford.eduEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page, Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & TwitterChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Maggie Neale, the Adams Distinguished Professor of Management Emerita at Stanford GSB(00:01:22) Definition of NegotiationNegotiation as collaborative problem-solving, emphasizing mutual benefit over adversarial tactics(00:04:28) Planning and PreparationStrategies for preparing for negotiations, including understanding alternatives and setting a reservation price.(00:08:41) Structuring Negotiation MessagesStructuring negotiation messages, including the concept of chunking multiple issues together.(00:10:17) Role of Emotion in Negotiation How different emotions influence thinking and the importance of managing emotions in negotiation.(00:11:31) Best Communication AdviceMaggie shares her best communication advice, a communicator she admires, and ingredients for successful communication.(00:14:34) ConclusionThink Fast, Talk Smart is a podcast produced by Stanford Graduate School of Business and hosted by Matt Abrahams. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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    15 分