Turning Pet Peeves into Best Practices:

How to Be the Agent Everyone Wants

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In this episode we discuss some of our pet peeves in the real estate industry. But, instead of just venting and complaining, we have decided to turn these pet peeves into best practices. We are going to improve our communication skills, response times, and other ways we conduct business by becoming the agents we would like to work with.

As we discovered a more excellent way to conduct businesses and cultivate relationships, we realized that we were striving to exhibit the Fruit of the Spirit from ⁠Galations 5: 22-23⁠.

Here is what we decided to do:

1. Practice Empathy and Patience: Try to view things from the other agent’s perspective. Maybe they’re overwhelmed or new to the field. Empathy can help reduce frustration, and patience can keep the process on track.

2. Use Clear and Proactive Communication: If an agent has poor communication skills, set the standard yourself. Be clear and direct, reiterate expectations, and ask questions that guide them toward the outcome you want. Proactively sharing updates can also model good communication.

3. Set Boundaries Respectfully: If an agent is aggressive or inflexible, stand firm on your boundaries while remaining polite. For example, if they’re pushing for unrealistic pricing, provide data or examples to back up your stance.

4. Offer Guidance Rather Than Criticism: If another agent’s lack of preparedness or mistakes are causing issues, gently offer helpful advice. For instance, you could say, “I noticed we missed this detail in the contract. I found a quick solution if that’s helpful!”

5. Shift the Focus to Solutions: Rather than dwelling on the problem, aim to discuss how to move forward. A simple, “Let’s focus on what we can do next to make this work,” can redirect the conversation and keep things positive.

6. Give Constructive Feedback After the Transaction: Sometimes agents aren’t aware of their shortcomings, especially if they’re newer. Consider offering feedback after the transaction is complete—focus on what would improve future transactions rather than rehashing past issues.

7. Celebrate Small Wins and Progress: When a tough deal makes progress, acknowledge it—even if it’s just in your own mindset. Recognizing small steps can make challenging interactions feel more manageable.

8. Use Learning as a Tool for Growth: Reflect on what the experience has taught you or what you’d do differently next time. For example, if an agent was disorganized, maybe it motivates you to refine your own processes or document expectations more clearly.

9. Create a “Next Time” Strategy: If an agent continually misses details, decide how you’ll handle similar cases in the future. This could mean revising your checklist to prevent missed steps or deciding on phrases you’ll use to address issues diplomatically next time.

10. Keep Perspective and Remember the Big Picture: Real estate transactions involve a lot of moving parts. Sometimes focusing on the ultimate goal—helping clients achieve their dreams or getting deals closed—helps keep frustrations in check.

Approaching difficult situations this way can often help you feel more in control, and you might even end up building positive relationships with agents you initially found challenging. In the end, this is how you are "blessed in real estate".

As always, you can send us an email to ⁠Questions@beblessedinrealestate.com