In Part 2 of our conversation with customer service legend Shep Hyken, we dive deeper into what it takes to stay relevant, resilient, and remarkable in a rapidly changing world. From surviving business shakeups like 9/11 and COVID to reinventing his entire speaking career, Shep opens up about how great leaders adapt—not by pivoting away, but by adjusting with purpose.

We talk jazz, blues, and business—with riffs on improvisation, empowering frontline employees, and why amazing service is all about consistency. Shep also shares how he launched his own research to stay ahead of customer expectations and built credibility with brands like Disney, Anheuser-Busch, and IBM. Subscribe, leave a review, and join the VIP Community for exclusive content—plus instant access to behind-the-scenes insights from Shep Hyken and other industry legends. Cheers! 🥃

In this episode of Whiskey, Jazz and Leadership, Galen sits down with Hall of Fame keynote speaker, bestselling author, and customer experience legend Shep Hyken. From performing magic shows at age 12 to becoming one of the most sought-after voices in customer service, Shep shares how empowerment, storytelling, and leadership intersect to create unforgettable brand experiences. If you're in leadership—or just love great service—this is one episode you don’t want to miss. Subscribe, leave a review, and join the VIP Community for exclusive content—plus instant access to Part 2! Cheers! 🥃

We’re back—and the bar is even higher.

In this preview episode, Galen Bingham, The Leadership Strategist, offers a taste of what’s coming in Season Eight of Whiskey, Jazz and Leadership. From customer experience icons to transformational strategists, creative visionaries to global changemakers, this season brings bold voices with real stories, real lessons, and real impact.

Get a front-row seat to powerful snippets from:

• Shep Hyken – Customer service legend and best-selling author

• Simon T. Bailey – Global speaker and brilliance coach

• Karen Weaver – Publishing powerhouse and TEDx speaker

• George Armstrong – Operational leader with a heart for people

• Lori Holt – Strategic growth architect and transformation expert

This is where leadership gets real.

Want more? Become a VIP for just $4/month and get immediate access to Part Two of every conversation—plus exclusive bonus content with each guest.

Become a VIP!

Cheers to Season Eight. #podcast #podcasting #spotify #applepodcasts