In Part 2 of our conversation with customer service legend Shep Hyken, we dive deeper into what it takes to stay relevant, resilient, and remarkable in a rapidly changing world. From surviving business shakeups like 9/11 and COVID to reinventing his entire speaking career, Shep opens up about how great leaders adapt—not by pivoting away, but by adjusting with purpose.

We talk jazz, blues, and business—with riffs on improvisation, empowering frontline employees, and why amazing service is all about consistency. Shep also shares how he launched his own research to stay ahead of customer expectations and built credibility with brands like Disney, Anheuser-Busch, and IBM. Subscribe, leave a review, and join the VIP Community for exclusive content—plus instant access to behind-the-scenes insights from Shep Hyken and other industry legends. Cheers! 🥃

In this episode of Whiskey, Jazz and Leadership, Galen sits down with Hall of Fame keynote speaker, bestselling author, and customer experience legend Shep Hyken. From performing magic shows at age 12 to becoming one of the most sought-after voices in customer service, Shep shares how empowerment, storytelling, and leadership intersect to create unforgettable brand experiences. If you're in leadership—or just love great service—this is one episode you don’t want to miss. Subscribe, leave a review, and join the VIP Community for exclusive content—plus instant access to Part 2! Cheers! 🥃

We’re back—and the bar is even higher.

In this preview episode, Galen Bingham, The Leadership Strategist, offers a taste of what’s coming in Season Eight of Whiskey, Jazz and Leadership. From customer experience icons to transformational strategists, creative visionaries to global changemakers, this season brings bold voices with real stories, real lessons, and real impact.

Get a front-row seat to powerful snippets from:

• Shep Hyken – Customer service legend and best-selling author

• Simon T. Bailey – Global speaker and brilliance coach

• Karen Weaver – Publishing powerhouse and TEDx speaker

• George Armstrong – Operational leader with a heart for people

• Lori Holt – Strategic growth architect and transformation expert

This is where leadership gets real.

Want more? Become a VIP for just $4/month and get immediate access to Part Two of every conversation—plus exclusive bonus content with each guest.

Become a VIP!

Cheers to Season Eight. #podcast #podcasting #spotify #applepodcasts

From bold entrepreneurs to global executives, Season 7 brought powerful stories of leadership, resilience, and purpose. In this special recap, Galen Bingham and Audrey Weidlick reflect on the standout moments, guests, and game-changing takeaways that made this season unforgettable.

Want more? Become a VIP on Patreon to get early access to Part 2 of every episode, exclusive behind-the-scenes content, and more:

In Part 2 of our conversation with Nick Dillon, we dive even deeper into the power of belief and how it shapes leadership. Nick opens up about his personal and professional journey, discussing the challenges he’s overcome and how embracing discomfort and taking risks has led to his success.

He shares his thoughts on the metaphor of whiskey, jazz, and leadership, explaining how life’s highs and lows are like whiskey — sometimes burning, but always helping us grow. Nick also reflects on the importance of intentional living, mentoring, and the value of surrounding yourself with the right people to reach new heights.

In this episode of Whiskey, Jazz, and Leadership, Galen Bingham sits down with Nick Dillon, international speaker, author, and founder of Believe University, for an inspiring conversation on belief, mindset, and leadership. Nick opens up about his personal journey of overcoming adversity, including his struggles with self-doubt and mental health, to becoming the "Believe Coach" and helping others unlock their limitless potential.

They dive deep into the power of belief in transforming lives, discussing how shifting one's mindset can lead to extraordinary results. From overcoming generational beliefs to taking bold actions in business, this episode is packed with powerful insights and practical advice for leaders, entrepreneurs, and anyone looking to level up in their personal and professional life.

Grab a drink and join us for this enlightening conversation about the transformative power of believing in yourself and trusting the process.

In Part 2 of this inspiring conversation, global DEI thought leader Carole Copeland-Thomas returns to talk retention, representation, and real leadership. From navigating HR challenges to living out the jazz metaphor through resilience and creativity, Carole shares unforgettable lessons, personal stories—including a solo international crisis—and what it truly means to lead with legacy in mind. Subscribe, leave a review, and join the VIP Community for exclusive content! Cheers! 🥃

What does true leadership in DEI look like? In this powerful conversation, Galen sits down with TEDx keynote speaker and global diversity expert Carole Copeland-Thomas to unpack the history, urgency, and future of DEI work. From color consciousness to courageous leadership, Carole shares insights that will challenge and inspire leaders at every level. Subscribe, leave a review, and Join the VIP Community for exclusive content! Cheers! 🥃