In this podcast I recorded with Mastercard Payment Gateway Services, I spoke about how Support Driven Development in the early stages of product deployment can give support teams the key tools they need for efficient product scaling with customer-centred satisfaction.

Many of the topics that came up in this podcast are covered in my past blog posts on Support Driven Development, or will be covered on an upcoming blog post.

Some of the topics covered on this episode:

Intro To Support Driven Development

Automated Responses

Creating an impact analysis

The Importance of a support UI

Correlation IDs: The key to customer support

Referenced Reading and Speaker Links:

Mastercard Payment Gateway Services

https://www.mastercard.com/content/mastercardcom/gateway.html

https://anchor.fm/mastercardgatewayunlocked/episodes/Optimizing-product-development-with-early-stage-intervention-e18b6me

https://www.youtube.com/channel/UCWCYa1CHwpoH-aDCMmnTCxQ

https://www.linkedin.com/showcase/mpgs/

https://twitter.com/Mastercard_PGS

Young Leaders in Tech

Website | My own Linkedin | Linkedin for the page | Twitter/X.com | Instagram

On this episode on Young leaders in tech, we have Luke Rynne Cullen, who is the founder of TuneRelease and Applaud.live. TuneRelease is a media pitching platform that secures coverage for the latest song releases, and Applaud.live is a bookings platform for the live music industry.

Luke is also the Marketing, Communications & Community Lead at Scale Ireland, an independent not-for-profit organisation which supports, represents and advocates on behalf of Ireland’s tech start-up and scale-up companies. Aside from all of this, Luke is also a Freelance violinist and former president of the Trinity Orchestra in Dublin.

We talked about the startup culture in Ireland, the common problems seen by startups and what you can do to solve them. We also discussed No Code solutions, what they are and how they can be very beneficial for startups and new development in general.

“Essentially what you can do is that you can build your product in days or weeks, rather than months or years. ”

“Just go for it, the biggest regret I would have had would have been stagnating or not doing what I wanted to do”

Some of the topics covered on this episode:

-What help is available for entrepreneurs in Ireland-The challenges he faced trying to solve problems in the music industry-What you need to get your company off the ground-Focus on product development or customer growth?-Whats the most important thing to focus on as a startup-What common problems that startups face-What is a No-Code solution-How they can speed up your go-to-market-What industries are becoming more popular with new startups-Why you should be careful when choosing investments in the early days-What No-Code apps are available-The benefits to implementing a No-Code solution

Referenced Reading and Speaker Links:

Luke Rynne Cullen

https://www.linkedin.com/in/luke-rynne-cullen/https://www.lukerynnecullen.com/https://www.instagram.com/lukerynnecullen/https://twitter.com/LukeRynneCullen

TuneRelease & Applaud.Live

https://www.tunerelease.com/https://twitter.com/tunereleasehttps://www.applaud.pro/https://twitter.com/ApplaudLive

Other Notable Links

https://scaleireland.org/https://www.newfrontiers.ie/https://www.trinityorchestra.com/https://webflow.com/https://bubble.io/https://www.squarespace.com/

This has been one of the Young Leaders in Tech podcasts, and we are looking for more speakers (of all ages!). If you have something you wish to contribute or a topic you want to talk about, feel free to contact me using the details below.

If you think anyone you know might like this content, please feel free to also share the page

My own Linkedin | Linkedin for the page | Twitter/X.com | Instagram

This is a recording of a lightning talk I gave recently at the SISTEM Tech Conference in Ireland. SISTEM stands for the Student, Inter-society Tech and Enterprise Meetup and was founded in 2018. As a group, they bring together Computing and Netsoc societies from Universities across the island of Ireland to put on the only student-led conference in Ireland.

My talk was one of three lightning talks on the day and I explained how I started my meetup, how I got into the podcasting side of things, the difficulties I had in the process and the things I learned that I could bring over and use in my professional career.

The aim of this was to let the students know how they can get into this side of things themselves, and the benifits that they may not be aware of.

Some of the topics covered on this episode:

• Where started with your podcast or meetup
• How to find and book venues
• How to find and book speakers
• The importance of keeping all of your notes documented
• What tools and equipment you need to get started
• Where to look for help and support

https://youngleaders.tech/how-to-podcast/

Referenced Reading and Speaker Links:

SISTEM

https://sistemconf.com/

https://www.linkedin.com/company/sistemconf/

SISTEM Organisers

https://www.linkedin.com/in/ciankehoe/

https://www.linkedin.com/in/nicolemccabechu/

https://www.linkedin.com/in/adam-teehan/

https://www.linkedin.com/in/chloe-thompson

Young Leaders in Tech - Other Links

Website: https://youngleaders.tech

Instagram: https://www.instagram.com/youngleadersintech/

Twitter: https://twitter.com/Leaders_In_Tech

Youtube: https://www.youtube.com/channel/UC6IzrdCAV5YB414AUH68W8g

Meetup: https://www.meetup.com/Young-Leaders-in-Technology/

Spotify: https://open.spotify.com/show/6i54ZgZ2lihwGxw9hrWSdN?si=X4hNxZU1SoSHgjeb5qHigA

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