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  • Ep9 - Intro to Support Driven Development - Mastercard Gateway Unlocked*
    2022/02/13

    In this podcast I recorded with Mastercard Payment Gateway Services, I spoke about how Support Driven Development in the early stages of product deployment can give support teams the key tools they need for efficient product scaling with customer-centred satisfaction.

    Many of the topics that came up in this podcast are covered in my past blog posts on Support Driven Development, or will be covered on an upcoming blog post.

    Some of the topics covered on this episode:

    Intro To Support Driven Development

    Automated Responses

    Creating an impact analysis

    The Importance of a support UI

    Correlation IDs: The key to customer support

    Referenced Reading and Speaker Links:

    Mastercard Payment Gateway Services

    https://www.mastercard.com/content/mastercardcom/gateway.html

    https://anchor.fm/mastercardgatewayunlocked/episodes/Optimizing-product-development-with-early-stage-intervention-e18b6me

    https://www.youtube.com/channel/UCWCYa1CHwpoH-aDCMmnTCxQ

    https://www.linkedin.com/showcase/mpgs/

    https://twitter.com/Mastercard_PGS

    Young Leaders in Tech

    Website | My own Linkedin | Linkedin for the page | Twitter/X.com | Instagram



    This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit youngleadersintech.substack.com
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    34 分
  • Ep8 - Startups and No-Code Solutions w/ Luke Rynne Cullen*
    2021/03/11

    On this episode on Young leaders in tech, we have Luke Rynne Cullen, who is the founder of TuneRelease and Applaud.live. TuneRelease is a media pitching platform that secures coverage for the latest song releases, and Applaud.live is a bookings platform for the live music industry.

    Luke is also the Marketing, Communications & Community Lead at Scale Ireland, an independent not-for-profit organisation which supports, represents and advocates on behalf of Ireland’s tech start-up and scale-up companies. Aside from all of this, Luke is also a Freelance violinist and former president of the Trinity Orchestra in Dublin.

    We talked about the startup culture in Ireland, the common problems seen by startups and what you can do to solve them. We also discussed No Code solutions, what they are and how they can be very beneficial for startups and new development in general.

    “Essentially what you can do is that you can build your product in days or weeks, rather than months or years. ”

    “Just go for it, the biggest regret I would have had would have been stagnating or not doing what I wanted to do”

    Some of the topics covered on this episode:

    -What help is available for entrepreneurs in Ireland-The challenges he faced trying to solve problems in the music industry-What you need to get your company off the ground-Focus on product development or customer growth?-Whats the most important thing to focus on as a startup-What common problems that startups face-What is a No-Code solution-How they can speed up your go-to-market-What industries are becoming more popular with new startups-Why you should be careful when choosing investments in the early days-What No-Code apps are available-The benefits to implementing a No-Code solution

    Referenced Reading and Speaker Links:

    Luke Rynne Cullen

    https://www.linkedin.com/in/luke-rynne-cullen/https://www.lukerynnecullen.com/https://www.instagram.com/lukerynnecullen/https://twitter.com/LukeRynneCullen

    TuneRelease & Applaud.Live

    https://www.tunerelease.com/https://twitter.com/tunereleasehttps://www.applaud.pro/https://twitter.com/ApplaudLive

    Other Notable Links

    https://scaleireland.org/https://www.newfrontiers.ie/https://www.trinityorchestra.com/https://webflow.com/https://bubble.io/https://www.squarespace.com/

    This has been one of the Young Leaders in Tech podcasts, and we are looking for more speakers (of all ages!). If you have something you wish to contribute or a topic you want to talk about, feel free to contact me using the details below.

    If you think anyone you know might like this content, please feel free to also share the page

    My own Linkedin | Linkedin for the page | Twitter/X.com | Instagram



    This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit youngleadersintech.substack.com
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    29 分
  • Ep7 - How to Become a Content Creator | Lightning Talk @ SISTEM Conference*
    2021/02/24

    This is a recording of a lightning talk I gave recently at the SISTEM Tech Conference in Ireland. SISTEM stands for the Student, Inter-society Tech and Enterprise Meetup and was founded in 2018. As a group, they bring together Computing and Netsoc societies from Universities across the island of Ireland to put on the only student-led conference in Ireland.

    My talk was one of three lightning talks on the day and I explained how I started my meetup, how I got into the podcasting side of things, the difficulties I had in the process and the things I learned that I could bring over and use in my professional career.

    The aim of this was to let the students know how they can get into this side of things themselves, and the benifits that they may not be aware of.

    Some of the topics covered on this episode:

    • Where started with your podcast or meetup
    • How to find and book venues
    • How to find and book speakers
    • The importance of keeping all of your notes documented
    • What tools and equipment you need to get started
    • Where to look for help and support

    https://youngleaders.tech/how-to-podcast/

    Referenced Reading and Speaker Links:

    SISTEM

    https://sistemconf.com/

    https://www.linkedin.com/company/sistemconf/

    SISTEM Organisers

    https://www.linkedin.com/in/ciankehoe/

    https://www.linkedin.com/in/nicolemccabechu/

    https://www.linkedin.com/in/adam-teehan/

    https://www.linkedin.com/in/chloe-thompson

    Young Leaders in Tech - Other Links

    Website: https://youngleaders.tech

    Instagram: https://www.instagram.com/youngleadersintech/

    Twitter: https://twitter.com/Leaders_In_Tech

    Youtube: https://www.youtube.com/channel/UC6IzrdCAV5YB414AUH68W8g

    Meetup: https://www.meetup.com/Young-Leaders-in-Technology/

    Spotify: https://open.spotify.com/show/6i54ZgZ2lihwGxw9hrWSdN?si=X4hNxZU1SoSHgjeb5qHigA


    Hosted on Acast. See acast.com/privacy for more information.



    This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit youngleadersintech.substack.com
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    15 分
  • Ep6 - No Age Limits in Leadership w/ James Blake*
    2020/12/08

    “All I knew was I had a month, month and a half to make something or else I was completely screwed”

    “Keep it simple. If you over-complicate things you don't know what you're talking about. Keep it simple and you do”

    Joining us on this episode of the podcast is James Blake. James is the founder and managing director of Vindicta Digital - an SEO, Digital marketing and web design agency.

    Aside from founding companies, he is the owner of Black Holdings Group, which is an investment firm for online projects and property management and he has recently become a council member in Forbes agency council.

    One of the standout points to his career so far is that James has done all of this and more and is yet to have his 30th Birthday.

    Throughout the course of the chat, we talked about his motivations and the trials and tribulations he has encountered throughout his career so far. We focused specifically on how he has managed to do so much at such a young age as well as the complications and challenges that come with being such a young CEO.

    Some of the topics covered on this episode:

    - How getting promotions at a young age can cause animosity and how to deal with it

    - Why it can't hurt to reach out to your idols

    - How to treat all of your early positions as stepping stones to your eventual goals

    - The importance of digital marketing in today's economy

    - Why are the most important traits to have in marketing

    - Where people can find inspiration for their careers

    - The benefits of not being tethered to a single location for hiring

    - How companies are adapting their online marketing during the pandemic

    - The challenges that come with being very young manager trying to work with other businesses

    - Why a pandemic shouldn't get in the way of your goals

    - How to deal with the harsh criticisms that can come with success at a young age

    Referenced Reading and Speaker Links:

    James Blake

    https://www.linkedin.com/in/mrjamesblake/

    https://www.instagram.com/mrjamesblake/

    https://twitter.com/MrJamesBlake

    Vindicta Digital

    https://vindictadigital.co.uk/

    https://www.linkedin.com/company/vindicta-digital/

    https://www.instagram.com/vindictadigital/

    https://twitter.com/VindictaDigital

    ----

    This has been one of the Young Leaders in Tech podcasts, and we are looking for more speakers (of all ages!). If you have something you wish to contribute or a topic you want to talk about, feel free to contact me using the details below.

    If you think anyone you know might like this content, please feel free to also share the page

    My own Linkedin | Linkedin for the page | Twitter/X.com | Instagram



    This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit youngleadersintech.substack.com
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    37 分
  • Ep5 - Accountability in Leadership w/ Errol Doebler*
    2020/11/11

    On this episode of the Young Leaders in Tech Podcast, we spoke to Errol Doebler. Errol is the founder of Leader 193, a leadership consulting firm, and the author of “the Process, Art, and Science of Leadership”.

    Errol is also a former Navy SEAL, former FBI Special Agent, and he uses all of these experiences to help teach business leaders around the world.

    Throughout the course of this podcast, we focused on one area of leadership in particular and that is around accountability – how you can instil initiative and autonomy in yourself and your team while still holding people accountable.

    “We start with the pain around awareness and self-reflection, and then we identify the behaviours that we need”

    “If you give me that initiative and autonomy to make my own plan and act on it the way I best see fit… what other motivation does anybody need?”

    Some of the topics covered on this episode:

    - What is the definition of accountability

    - Why and when people need to be held accountable for their actions

    - Using accountability to build autonomy in the workplace

    - How accountability is a two-way street

    - How it can be used to fuel creative thinking in the workplace

    - Why it is critical to establish behavioural guidelines for your team/organisation

    - How to plan properly

    - Resolving conflicts in the workplace

    - By allowing autonomy how you can build initiative

    - How to avoid hypocrisy with your employees/co-workers

    - Building cohesion between employees

    Referenced Reading and Speaker Links:

    Errol Doebler - Leader 193

    https://www.linkedin.com/in/errol-doebler/

    https://twitter.com/Leader_193

    https://leader193.com/

    https://www.instagram.com/leader_193/

    https://www.facebook.com/leader193/

    The Process, Art, and Science of Leadership: How Leaders Inspire Confidence and Clarity in Combat, in the Boardroom, and at the Kitchen Table

    https://www.amazon.co.uk/Process-Art-Science-Leadership-Confidence/dp/0578708973/

    Young Leaders in Tech - Other Links

    This has been one of the Young Leaders in Tech podcasts, and we are looking for more speakers (of all ages!). If you have something you wish to contribute or a topic you want to talk about, feel free to contact me using the details below.

    If you think anyone you know might like this content, please feel free to also share the page

    My own Linkedin | Linkedin for the page | Twitter/X.com | Instagram



    This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit youngleadersintech.substack.com
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    42 分
  • Ready Set Pivot - Live Panel DTSVirtual*
    2020/10/26
    This is recording of a Live Panel Discussion we had on the Scale X Stage at the Virtual Dublin Tech Summit. Our main focus was finding out how innovation and pivoting the direction of your business in the face of adversity is necessary to survive and overcome obstacles of growth.Regardless of size, all businesses need to be agile and quick to react to market challenges. Over the course of this talk we explored this with our two speakers looking at learnings from their own industries, their own experiences and how these can be applied across the board.Joining me on the panel was Jean-Christophe Tauney-Bucalo, who is the Chief Commercial Officer at TravelPerk and Saranya Babu, Senior Vice President of Marketing at Wrike. “First there was the shock - we lost, within a week, 98% of our revenue...”“It would be much easier to hibernate, but that would be the biggest mistake. It is in a period like this that leaders are built.”“How do we be useful and help our customers during this time so that we can build loyalty versus building revenue, because this is a time to build loyalty” Some of the topics covered on this episode:How to react when your product or solution is no longer viable in the marketThe importance of retaining existing customers and keeping them happyWhat you should and should not focus on in a crisisHow to make sure your product offering is going to still be relevant after a crisisHow to know if what you are developing will actually have a market suitable for itWhy it is important to stay aggressive and motivated during a crisisIs it possible to focus on both product development and customer growthWhat should be important to you when working in a startupThe importance of your own support networkDifferent tactics for hiring staffKeeping and maintaining a list of tasks to keep on trackHow using key metrics per team can help with tracking performanceHow the pace of change has accelerated in the past few yearshttps://youngleaders.tech/ready-set-pivot/Referenced Reading and Speaker Links:Dublin Tech Summithttps://dublintechsummit.tech/https://twitter.com/dubtechsummithttps://www.linkedin.com/company/dublin-tech-summit/https://www.instagram.com/dublintechsummit/Jean-Christophe Taunay-Bucalohttps://www.linkedin.com/in/jean-christophe-taunay-bucalo-56282b22/https://twitter.com/TaunayBucaloTravelPerkhttps://www.travelperk.com/https://twitter.com/travelperk/https://www.linkedin.com/company/travelperk/https://www.instagram.com/travelperk/Saranya Babuhttps://www.linkedin.com/in/saranya/https://twitter.com/saranyababuWrikehttps://www.wrike.com/https://twitter.com/wrikehttps://www.linkedin.com/company/wrike/https://www.instagram.com/wriketeam/ Hosted on Acast. See acast.com/privacy for more information. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit youngleadersintech.substack.com
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    25 分
  • Ep4 - How to Change Careers*
    2020/09/07
    Now, more than ever, people are putting a microscope to their careers and trying to decide if what they are doing is the right thing for them. Be it out of necessity due to the pandemic, a lack of opportunities, a slowing industry or simply due to having a change of heart in their career path - people are looking for help and advice on how they can change things up and move on to greener pastures.On this episode of young leaders in tech, I spoke in depth with Lorcan Nyhan about everything to do with your career path and how you can go about changing or improving it. Lorcan oversees the development and delivery of training with The Communications Clinic. He delivers courses in speech writing, media skills including broadcasting, interview preparation as well presentation skills. He also heads the Careers division and is a Columnist with The Sunday Independent. “If in a year you haven’t gained anything new that in an interview, you’d be really excited to talk about - that to me is a sign that you may need a change”“How can I, proactively and clearly prove to the interviewee that I can do those six or seven things they are asking for” Some of the topics covered on this episode:How to know when it is the right time to change your role or careerHow building your network can help career progressionWhy targeting your ideal job may not be the best path when changing careersHow looking at the jobs in a company you would like to work for can sometimes be better than looking for specific roles in generalWhy it’s not important to have all of the requirements for a role filled to apply for a jobHow to find out if a company is the right place to work for youThe importance of keeping your CV/Resume up to dateHow personal experiences outside of the work environment can improve your own skillsetWhy explaining your career wishes and intentions to your superiors can be importantHow to build relationships in the workplaceHow to prepare yourself for an interviewThe format of a CV and how to edit them for the role you are applying forThe best way to frame your achievementsThe importance of preparing your own career story for an interviewWhy you should always practise your interview out loudhttps://youngleaders.tech/how-to-change-careers/Referenced Reading and Speaker Links:Lorcan Nyhanhttps://www.linkedin.com/in/lorcannyhan/https://twitter.com/LorcanNThe Communications Clinichttps://www.linkedin.com/company/the-communications-clinic-dublin/https://communicationsclinic.ie/Podcast - How to… with the Communications Clinichttps://podcasts.apple.com/ie/podcast/how-to-with-the-communications-clinic/id1517784974Behave: The Biology of Humans at Our Best and Worsthttps://www.amazon.com/Behave-Biology-Humans-Best-Worst/dp/1594205078Made to Stick: Why Some Ideas Survive and Others Diehttps://www.amazon.com/Made-Stick-Ideas-Survive-Others/dp/1400064287 Hosted on Acast. See acast.com/privacy for more information. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit youngleadersintech.substack.com
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    39 分
  • Ep3 - The Future of Home Working*
    2020/08/04

    More people than ever before are working from home and the pandemic has completely changed the outlook a lot of companies would have had towards home working. JJ Caffey, the Founder and CEO of Order In - a digital platform for the leaders of remote work - is trying to build a better workday. With a focus on community, connectedness, and efficiency, JJ's mission is to revolutionize the American work culture.

    On this podcast episode, we discuss the future of home working, the things we aren't talking about and the things we should be. We break down all of the different issues, changes and improvements that are happening with the corporate working culture and how we can prepare ourselves and our teams for them.

    “Support one another, everyone is going through something and we don’t know what, but you’re not alone if you feel like you’re having a tough time”

    “Instead of trying to fill up your employee's day, you can boost productivity by emphasising why the work they are doing is valuable, and that what they are doing matters to the company”

    Some of the topics covered on this episode:

    • The pros and cons of working from home that you may not be aware of
    • The benefit of a support structure outside of your co-workers
    • Will companies have to offer home working options to remain competitive
    • What is going to happen with all of the empty office space
    • How the pandemic is changing the home working environment
    • How someone can build a company culture with colleagues you have never met
    • We talk about the biggest challenges to people how are home working and how to combat it
    • Is working from home actually making us more flexible
    • What are accountabilibuddies and how can they help you from feeling isolated
    • How to be a better manager to employees who are working from home
    • What is aggressive prioritisation
    • How to improve your work/life balance
    • How to be conscious of co-worker’s schedules and keeping your work network alive

    https://youngleaders.tech/the-future-of-home-working/

    Referenced Reading and Speaker Links:

    Facts and Figures: Lessons From Cisco’s New Remote Work Survey

    https://www.linkedin.com/pulse/lessons-from-ciscos-new-remote-work-survey-jj-caffey/

    Introducing Order In

    https://medium.com/@orderinclub/introducing-order-in

    JJ Caffey

    https://www.linkedin.com/in/sarahjjcaffey/

    https://twitter.com/jjcaffey

    Order In

    https://www.orderinclub.com/

    https://www.linkedin.com/company/order-in-club/

    https://twitter.com/OrderInClub

    https://www.instagram.com/orderinclub/


    Hosted on Acast. See acast.com/privacy for more information.



    This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit youngleadersintech.substack.com
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    44 分