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Managing a call center presents numerous challenges for leaders, including meeting stringent KPIs, maintaining employee motivation, and handling high call volumes. Achieving performance metrics such as average handle time, first call resolution, and customer satisfaction requires meticulous planning and constant monitoring. Simultaneously, leaders must keep their teams motivated in a high-pressure environment, often characterized by repetitive tasks and demanding customers.

Ольга Комарницкая уже более 7 лет обучает и вдохновляет мастеров по всему миру, ее уроки по декору и декупажу помогли многим раскрыть творческий потенциал, преодолеть страх и начать зарабатывать. Неважно, чем вы занимаетесь: вязанием, перекраской мебели, декупажем, написанием картин — методы, описанные в этой книге, подойдут для любого вида творчества. Вы узнаете, как работать со страхами, которые мешают развиваться и выстроить бизнес на продаже handmade изделий, а также как рассчитать стоимость изделия, выбрать каналы продаж, определиться с ассортиментом и многое другое.

In a world where change is the only constant, leadership demands courage and clarity. Every organization faces pivotal moments that can either blur their vision or strengthen their resolve. Through insightful storytelling, engaging illustrations, and practical exercises, Bolsinger helps you cut through the noise to hone in on what truly matters—your mission. The Mission Always Wins isn't just about theory; it's packed with real-life case studies and actionable advice, so you can foster alignment and purpose within your team.

Transform your leadership, build high-performing teams, and increase your satisfaction at work with “Leader Coach,” the revolutionary guide on how to bring conscious leadership and coaching to life for you, your team members, and your company or organization. Conscious leadership is a methodology to promote more intentionality for individuals and teams, allowing them to operate from choice rather than reactivity.

In today's fast-paced business environment, call centers play a crucial role in maintaining a company's reputation and customer satisfaction. As a call center leader, you are the linchpin that ensures these critical interactions are managed effectively and efficiently. Your responsibilities encompass overseeing daily operations, monitoring performance metrics, and, most importantly, coaching and developing your agents to excel in their roles. Coaching is crucial for call center leaders as it directly impacts the performance and satisfaction of their teams.

In today’s competitive coaching landscape, professionalism is paramount—and most coaches aren’t acting as professionally as they think. The Professional Coach offers a comprehensive road map of ways to elevate your mindset, strategies, and workflows. Melinda Cohan, best-selling author and leading expert on coaching business success, has helped coaches and service-based entrepreneurs demystify the business of coaching for two decades.

Unlike other books, this compelling work is not just a collection of advice, but profound wisdom shared through pithy, thought-provoking, and inspiring stories that resonate with listeners on a universal level. The stories encourage, inspire, and bring awareness to patterns so that communication, connection, and self-worth are more accessible.

Transform your management style to become inspirational with "PRAISE: The Cornerstone of Coaching to Success for Supervisors and Managers." The tools in this book are built on the powerful 3P Pyramid of Success that supports the 3Ps of Business - People, Product, and Profit. This book tells us we can reimagine the way we engage with our teams, merging our aspirations as leaders of people with the practical processes of business success.

In the fast-paced and complex world of modern business, there is a growing demand for leaders who embody effectiveness, authenticity, and psychological insight. "Depth Leadership: Authentic Leadership Approaches to Psychoanalytic Executive Coaching" stands as a pivotal work that connects the enduring essence of authentic leadership with the transformative power of psychoanalytic executive coaching.

In The Ultimate Board Members Audible Book, Kay shares her insights, observations and conclusions in her own words and in her own voice. The most enviable boards of directors – those that govern well AND accept the responsibility for raising money – share one thing in common: they’ve absorbed the ideas and practices Kay summarizes in her best-selling The Ultimate Board Member’s Book. For these board members, there’s zero guesswork about their roles and responsibilities. It’s all very clear.

In your career and work, finances, and indeed all areas of life, experience the transformative power of a key relationship—the friendship you have with yourself. In a world obsessed with building self-esteem—doing activities to improve our reputation with ourselves—our sense of well-being hinges on performance, the whims of good luck and positive outcomes. But when we don’t measure up to our own tough standards, things don’t go our way or life falls apart, we are called to access a deeper source of resilience, that of self-worth.

In today's ever-evolving business landscape, success is contingent upon a well-structured and adaptive organizational framework. "RISE: Business Framework " introduces a powerful system designed to propel businesses to new heights.

Are you in the stages of building your business and feeling the pressure of uncertainty about where your next lead will come from? Are you ready to turn your business into a magnet for clients who are eager to work with you? The solution lies in the art, backed by science, of how to cultivate referral partnerships. In Magnetic Allure, Malia Rogers unveils the blueprint to transform your professional landscape.

Задача книги подготовить читателя к переосмыслению своего подхода к деньгам, законам работы с капиталом. Показать, что построить свою новую финансовую судьбу может каждый, но для этого нужно пройти все три этапа: поменять мышление, научиться работать с денежными потоками и бюджетом и начать инвестировать. Книга-практикум, дополненная конкретными примерами, графиками, схемами и таблицами поможет разобраться и понять, как работают законы денежного движения, как научиться жить лучше, не снизив траты, как быстрее избавляться от кредитов.

Meaning Indicator establishes why we need a new way of thinking about meaning and why we need it now. By introducing four dimensions of meaning - Comprehension, Purpose, Significance, and Belonging - this book will help its listeners explore how to experience meaning through Challenge, Work, and Love, with practical exercises and stories.

In "The Follower Effect," Dr. Tony Bridwell masterfully flips the traditional script on leadership, offering a compelling narrative about the profound impact of followership. The story centers around a high-powered CEO whose cutthroat approach to business has led him to the pinnacle of success yet left him grappling with the void of unfulfilled personal connections and embattled company culture. When faced with an ultimatum, the CEO embarks on an unexpected journey back to the fundamentals of leadership, guided by his former mentor.

Needs Assessment on a Shoestring offers talent development professionals a process for addressing organizational needs and determining whether training is the solution. Needs assessment pros Kelly L. Jones and Jody N. Lumsden apply the Build-Borrow-Buy approach to provide guidance, quick tips, and shortcuts for investigating and uncovering everything you can about the organizational problem you need to solve.

Conversational Capacity provides the communication tools you need to ensure that your team remains on track even when dealing with its most troublesome issues, that it responds to tough challenges with agility and skill, and performs brilliantly in circumstances that would incapacitate less disciplined teams.

Are you ready to turn your passion for financial coaching into a thriving business? In "Be Discovered: How to Market Your Financial Coaching Business," veteran financial coach Pete shares his proven strategies for leveraging social media, networking, workshops, partnerships, and traditional marketing to launch and grow your own financial coaching practice. He'll also tell you what didn't work and how to avid wasting time and money.

You have tried getting up extra early, following smart money tips, and working marathon hours that deprive you of family time and vacations. How do you like your returns? Aim for the Uprights proves you don’t need to grow wings to soar. Simple choices, consistency, and a zeal for trusting small steps will take you higher. You may now skip habitually “following” as a method of ascent. To score each day, just answer one question: What is my intention?