検索キーワード： 著者 "Pryor Learning" すべてのカテゴリー

Stellar Customer Service gives you access to the wisdom and expertise of Pryor Learning in enhancing customer service at all levels and all industries. Anyone whose job has a public interface—and anyone who manages personnel who do—will find this book a concise, enjoyable, and indispensable guide.

With the tips and techniques taught in this power-packed audiobook, you'll learn to respond to the most difficult situations with dignity, diplomacy, and poise. Even when you're put on the spot, you'll learn to use these simple scripts (and create your own!) to work through a variety of tough situations and get your point across, guilt-free. Plus, you'll learn about the importance of the inflection, tone, and timing - because how you say it is just as important as what you say.

Stop Drowning in Debt, the get out of debt audiobook, gives you the tools, tips, and techniques you need for getting your finances in order once and for all! In this valuable program, you'll learn: eight crucial keys for living a debt-free life; how to assess your financial status and set goals; how to honestly evaluate your debt management skills with our "debt test"; 10 strategies for quickly reducing debt; simple guidelines that let you know when incurring debt is acceptable; what a credit score means and how you can improve it; and sources for getting your credit report.

Women have unique sources of stress in their lives - multiple-role conflicts, an inability to say "no" to colleagues or family members, perfectionism, the need to prove yourself, the need to "do it all". This program gives strategies to get through these stressful situations and more! In this informative and lively program, you'll learn how to handle pressure and crises without losing your cool; manage "self-induced" stress triggers; learn the five most common causes for stress in working women; self-treat and overcome the physical symptoms of stress; and much more.

Between the extremes of passive and aggressive styles is an effective, winning management approach - the assertive style. Assertive doesn't mean overbearing, pushy, or autocratic. It's a valuable, balanced approach that assures you'll handle people, get things done, and communicate - all in the same level-headed, confident manner. Understand the three styles of management. Specify what you need, when you need it, and the quality you receive. Motivate others to perform as expected.

As a supervisor, you have to wear a lot of hats. Don't you? You're a friend, coach, boss, mediator. You're in charge-and it's not always easy. Now learn to delegate; discipline; deliver praise and criticism; get others to work effectively under pressure; and organize people, projects, and schedules on an ongoing basis. This class program also reveals valuable insights and ideas to help you attain a higher level of enjoyment and accomplishment while inspiring the same in those around you.

Learn how to: maintain your confidence and make sound decisions under stress; stop the deadly habit of procrastinating with 10 can't-miss techniques; adapt to ever-changing deadlines smoothly and easily; handle projects despite having multiple supervisors; understand the importance of being firm with others to control your time; keep stress and pressure from shattering your concentration and creativity; and respond the right way to interruptions.

You’ve probably heard people sing the praises of mindfulness in all areas—health, work, relationships. But how does mindfulness apply to leadership? This book, from the experts at Pryor Learning, the prestigious management and leadership firm, shows you how to be a mindful leader. Above all else, that means leading people. Although most executives would say that their greatest asset is their people, they don’t always act that way. This concise but densely packed book shows leaders at all levels how to manage, foster, sustain, develop, and promote employees for optimal success.