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Research shows that nothing impacts patient experiences more than the quality of communication. The key to better healthcare outcomes is communication. Over the past four decades, the Academy of Communication in Healthcare has worked tirelessly with health systems, teaching communication skills that put relationships - between patients and providers, as well as among providers - at the center of care. Now, for the first time, ACH's proven and effective methodology is detailed in this invaluable step-by-step guide.

Use this powerful guidebook to eliminate the stress and anxiety of retirement planning! Everybody grows old, which means individuals who work hard and sacrifice much each and every day also eventually get grey hair and wrinkles by the time they retire. It's not about the physical effects of growing up, though. It's about the development of your life's value and the assurance that you'll reap the fruits of your labor when you retire.

When the US learns of a planned genocidal attack by Middle East terrorists, Bravo Platoon is called in. They must fight their way through to a besieged Syrian town to bring out the Israeli agent who first flagged the threat. Leaving behind a long, bloody trail of Syrian bodies, they battle their way out to carry the data back for analysis by NSA. The recovered decrypts show a rogue element of the Iranian Revolutionary Guard, the Pasdaran, is building a dirty bomb, to be used on Israel and the US. Bravo Platoon is sent back into action, this time to Iran.

When Max Sawyer found his parents brutally murdered two weeks before he graduated from high school, he decided to leave Hellenston, Arkansas, and planned to never return. However, when he receives an early morning call that his old high school girlfriend was arrested for murder and needed his help, Max answered the plea and returned after more than a decade away. He becomes embroiled in intrigue and revenge as he faces demons both real and imagined.

Rafe Stoner is a gun for hire, a former Navy SEAL whose skills are in constant demand in his adopted home of Afghanistan. His legitimate business is selling surplus machinery, or so his tax return states. His real work is less prosaic, and makes him a good living from a grateful client base. The removal of inconvenient rivals is a way of life in the violent and war-torn nation.

This time it is the Fuhrer, Adolf Hitler who insists on the theft of a Christian relic, believed to have been touched by Jesus Christ himself. Hitler believes that the relic will aid him in his struggle against the atheist communists of Stalin's Russia. Roth's platoon is ordered back into action behind enemy lines. This time they leave the vicious struggle on the Leningrad front to infiltrate the Soviet capital, Moscow. Their target is a Russian Orthodox Cathedral where the relic is believed to be hidden.

As a federal prosecutor in Mississippi for over 30 years, John Hailman worked with federal agents, lawyers, judges, and criminals of every stripe. In From Midnight to Guntown, he recounts amazing trials and bad guy antics from the darkly humorous to the needlessly tragic.

At the beginning of the Civil War, President Abraham Lincoln and his highest-ranking general, George B. McClellan, agreed that the United States must preserve the Union. Their differing strategies for accomplishing that goal, however, created constant conflict. Lincoln, a man without military training, promoted McClellan on the advice of cabinet members and counted on "Little Mac" to whip the army into shape and end the war quickly.

Enter is a psychological thriller - a book that takes you into the mind of a serial killer from the beginning of his madness to the best ending ever! This is the first book of a sequel. You won't want to stop listening and you will dream about the moment you can resume. A pause resister as well as a great listen. The one thing every listener says is "I want more!" April O'Brien is a great story teller, draws you in, and holds you there.

Max Roth is imprisoned by the Germans for fighting in Spain as a soldier of the International Brigade. When World War II breaks out, he is allowed out of prison, only on condition that he joins the Sonderbattalion Kurz, cutthroat, brutal, SS partisan hunters. Sent to Russia, the slaughterhouse of the Eastern Front, Reichsfuhrer Himmler commands the Sonderbattalion Kurz to hunt down and steal an occult artefact made of pure gold. The order sends Roth's platoon behind enemy lines.

Stephen Axilrod is the ultimate Federal Reserve insider. He worked at the Fed's Board of Governors for over 30 years and after that in private markets and as a consultant on monetary policy. With Inside the Fed, he offers his unique perspective on the inner workings of the Federal Reserve System during the last 50 years - writing about personalities as much as policy - based on his knowledge and observations of every Fed chairman since 1951.

In this book, you'll discover how to overcome anxiety by becoming a warrior of peace. Anxiety is very unpleasant, whether your anxiety makes you feel like passing out or you experience chest pain or discomfort, this book can be helpful to you. The first thing you should know is that you are not alone. Before I learned to deal with and overcome anxiety, I remember thinking that this is not normal, and even though it's not, you should know that you're not alone.

This audiobook contains everything you need to know to get started with mindfulness. If you sometimes are stressed out, anxious or depressed, then this book can be of great use for you. The purpose of this book is not to overwhelm you with techniques, even though you'll get more than enough of them. No, the purpose of this book is to give you at least one idea that can have a positive impact on the rest of your life. Chances are that you'll look at the world with more peace and compassion when you're done with this book.

In Assessing War, military historians, social scientists, and military officers explore how observers have analyzed the trajectory of war in American conflicts from the Seven Years' War through the war in Afghanistan. Drawing on decades of acquired expertise, the contributors examine wartime assessment in both theory and practice and, through alternative dimensions of assessment such as justice and proportionality, the war of ideas and economics.

Afghanistan, a nation in perpetual torment. A frightened land where cruelty and casual killing are a part of normal life. Now the violence has worsened. The brutal Independent Islamic State has appeared, founded on a mountain of corpses. To raise funds, the Islamists embark on a campaign of kidnap and ransom. When they abduct the wife of a senior United Nations official, the husband approaches Rafe Stoner to get her back.

Drawing from a wealth of historic documents and personal papers, William Warren Rogers, Jr., provides a fascinating and detailed political, economic, social, and commercial history of Montgomery from 1860 to 1865. His account begins with an examination of daily life in the city before the war began - how slaves outnumbered whites, how an unvarnished frontier atmosphere prevailed on the streets despite citizens' claims to refinement, how lush crops of corn and cotton grew in fields right up to the city limits, and how class divisions were distinct and immovable.

Have you ever wondered what a gnat would see if it flew up your nose and ended up inside your body? I wondered such a thing myself one night when a pesky little gnat wouldn't give me any peace. I'm sure the little gnat had a brain, eyes to see, and the intelligence to be persistent. Our bodies are indeed complete universes with individual cells like the people on our planet, energetically connected and alive with intelligence. Veins and arteries are like the roads and highways we drive on.

This is a paper that I wrote very early during my undergraduate work, and I cannot promise that it is very good, but it does give a fair overview of what the Aztecs faced in their final days, at the hands of Cortes and his men. The Aztecs stood up against immeasurable odds, fighting whom they believed, at first, were their gods, finally returned to Earth. When they realized their error, it was too late.

Roger waits in heaven to be reunited with his twin flame, Jenny, who is now 59 years old on Earth. He watches her life from afar, aching to protect her from harm, but helpless to do so. When will it be time? Martin, age 60, is in a coma after a bad car accident that killed his wife. Will he live? A walk-in is a soul who takes the place of another here on Earth...and Roger is about to "walk in" to Martin's body....

Afghanistan is a land ripped apart by unending warfare. Inside this seething cauldron of violence, Rafe Stoner, a former Navy SEAL, maintains a precarious existence. His business, selling surplus machinery, is a cover for his real work. Stoner is a gun for hire, and his services are in constant demand.