Welcome to the CanadianSME Small Business Podcast, hosted by Maheen, where we explore the strategies and technologies that empower businesses to achieve sustainable growth. In today’s episode, we focus on key areas such as scaling operations, continuous learning, and leveraging customer experience as a driver of success.

Recent trends emphasize the importance of adaptability, a commitment to ongoing development, and customer-centric strategies in today’s competitive market. This episode will provide valuable insights for businesses of all sizes looking to thrive and expand.

Our guest today is Keith Murray, CEO of boostCX, a seasoned leader with extensive expertise in customer experience management and driving business growth. Keith shares his experience and strategies on how businesses can achieve lasting success.

Key Highlights:

1. Growth and Scaling: Key strategies for sustainable business growth and effective scaling, plus common pitfalls to avoid.

2. Continuous Learning as a Competitive Advantage: How to foster a culture of continuous learning and why ongoing employee development is crucial in today’s rapidly changing market.

3. Customer Experience as a Growth Lever: Key strategies for improving customer satisfaction, loyalty, and retention to drive business growth.

4. Digital Risk Inc.: Insights into Keith’s side venture, Digital Risk Inc., and how it connects to customer experience and business strategy.

5. AI-Powered Insights Module: How the new AI-powered Insights module from boostCX helps businesses uncover actionable insights from verbatim feedback data.

Special Thanks to Our Partners:

• RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
• UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
• Google: https://www.google.ca/

For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!

Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.

Welcome to the CanadianSME Small Business Podcast! I’m your host, Maheen Bari. Today, we’re highlighting the journey of a trailblazing female entrepreneur who’s revolutionizing the skincare industry. In a world where self-care is becoming more important than ever, we’re joined by Olga Roberts, Co-Owner and COO of Collage, a Canadian skincare brand dedicated to empowering individuals to embrace their natural glow.

Olga shares her entrepreneurial journey, the inspiration behind Collage, and how the brand champions well-being for driven women. We also dive into Collage’s unique approach to skincare, their commitment to addressing concerns like fine lines, dull complexion, and blemishes, and how their products stand out in a crowded market. Let’s explore how Olga is helping women prioritize health and self-nurturing in today’s fast-paced world.

Key Highlights:

1. Olga's Entrepreneurial Journey: Olga talks about her journey as a female entrepreneur and the inspiration behind founding Collage.
   
2. Unique Skincare Approach: Collage stands out by listening to women’s skincare concerns and developing products tailored to real needs.
   
3. Prioritizing Well-being: Collage promotes health and self-nurturing, encouraging women to embrace their natural glow amidst a fast-paced world.
   
4. Powerful Ingredients: Collage uses ingredients like niacinamide and green tea to target issues like fine lines, dull skin, and redness.
   
5. Building Community: Olga shares how Collage is collaborating with local brands and participating in events to engage with the community.
   
6. Advice for Entrepreneurs: Olga offers valuable advice for aspiring entrepreneurs, focusing on balance and authenticity.

Special Thanks to Our Partners:

• RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
• UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
• IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME
• Google: https://www.google.ca/

For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!

Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.

Welcome to the CanadianSME Small Business Podcast, hosted by Maheen Bari, where we explore the strategies and technologies that empower businesses to thrive in the digital age.

In today’s episode, we dive into the evolution of mobile-first software development, explore effective growth strategies including the power of networking, and discuss the critical opportunities for modernizing legacy systems. Joining us is Matt Strentse, Co-Founder and Chief Relations Officer of Iversoft, a 100% Canadian custom software development firm. Matt shares his insights on delivering seamless digital experiences, scaling a tech business, and helping industries upgrade outdated software to stay competitive.

Whether you’re a startup or established company, this episode offers valuable guidance on navigating today’s fast-paced digital landscape.

Key Highlights from the Episode:

1. Mobile-first software development has evolved to prioritize seamless, cross-platform digital experiences essential for business success.
   
2. Strategic networking and partnerships have been vital growth drivers for Iversoft, offering lessons for businesses aiming to scale.
   
3. Modernizing legacy systems presents both challenges and huge opportunities, requiring careful planning and execution.
   
4. Early partnerships shaped Iversoft’s trajectory and taught critical lessons about collaboration and market fit.
   
5. There remains a gap in market awareness about the benefits of modernization, and education is key to bridging that gap.
   
6. Businesses must embrace mobile-first strategies and legacy modernization to stay competitive and meet evolving customer expectations.

Special Thanks to Our Partners:

• RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
• UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
• Google: https://www.google.ca/

For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!

Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.