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Is your HOA board facing homeowner backlash? Learn proven ways to rebuild trust & manage conflicts effectively during a crisis!
✅ Is a Reserve Study right for you? 👉 https://www.reservestudy.com/

Are you currently dealing with potential unrest in your HOA community? Julie and Robert share critical insights into what HOA boards must do when facing homeowner frustration. Learn how proactive communication, transparency, and direct engagement with residents can ease tensions, rebuild trust, and resolve conflicts before they escalate.

Chapters From This Episode:

00:00 How Do HOA Boards End Up in Crisis Situations?

03:15 Why Do HOA Communities Experience Cycles of Conflict?

05:08 What Happens When Good Board Members Leave?

07:29 How Did COVID-19 Amplify HOA Board Challenges?

10:15 What Changes When a Dissident Joins the HOA Board?

14:26 How Does Poor Communication Create HOA Issues?

16:12 Why Do Emotional Appeals Cause HOA Conflicts to Escalate?

19:31 Ad Break - HOA Invest

20:09 How Should HOA Boards Address Community Dissatisfaction?

21:35 What’s the Best Way to Handle Dissident HOA Groups?

24:52 How Can Transparency Resolve HOA Misunderstandings?

27:08 Can Proactive Communication Prevent HOA Conflicts?

28:53 Why Should HOAs Involve Trusted Community Members?

30:07 How Does Creating a Volunteer Pipeline Help HOAs?

32:14 What Encouragement Do HOA Board Members Need?

The views & opinions expressed in this program are those of the Hosts & Guests, intended to provide general education about the community association industry. The content is not intended to provide specific advice or recommendations for any individual or organization. Please seek advice from licensed professionals.

Podcast Links:
Full Episode List
Watch On Youtube

Engage in the conversation!

Call our 24/7 voicemail line at (805) 203-3130 or send an email or voice memo to podcast@reservestudy.com

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Board Hero Nominations

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HOA insights now has its very own merch store! Our team has whipped up some hats, mugs, T-Shirts, & more that we think Volunteer HOA Boardmembers are gonna love. We also offer dozens of FREE zoom backgrounds. Available in our Boardmember Merch Store!

Connect with Hosts on LinkedIn

Julie Adamen
https://www.linkedin.com/in/julieadamen/

Kevin Davis, CIRMS
https://www.linked...

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Could one book for HOAs change the entire industry? Find out!
✅ Get the first chapter FREE of “Understanding Reserves” HERE 👉 https://bit.ly/44QjKwH
📘 Buy “Understanding Reserves” on Amazon 👉 https://a.co/d/b0jrTK7

What if one book could save your HOA thousands and prevent endless headaches? In this episode, Robert and guest Kevin Leonard get into “Understanding Reserves: A Guide To Your Association's Reserve Fund”, a must-read for anyone involved in a homeowners association. This book demystifies how HOAs should actually work. Learn how education, clarity, and simple tools can build better communities!

Three Purposes of the Reserve Study:

1. Display the Component List – the list of projects Reserves are being collected to perform. Note: the Component List is commonly referred to as the “foundation” of every Reserve Study, because the Financial Analysis is based on this list of expenses

2. Evaluation of Reserve Fund Strength (current cash on hand compared to the current $ of common area deterioration at the association)

3. Recommended multi-year Funding Plan to provide sufficient cash so Reserve Projects can be accomplished in a timely manner without reliance on supplemental loans or special assessments.


“Adequate Reserves” definition: A replacement reserve fund and stable and equitable multiyear funding plan that together provide for the reliable and timely execution of the association’s major repair and replacement projects without reliance on additional supplemental funding.

The views & opinions expressed in this program are those of the Hosts & Guests, intended to provide general education about the community association industry. The content is not intended to provide specific advice or recommendations for any individual or organization. Please seek advice from licensed professionals.

Podcast Links:
Full Episode List
Watch On Youtube

Engage in the conversation!

Call our 24/7 voicemail line at (805) 203-3130 or send an email or voice memo to podcast@reservestudy.com

Nominate yourself or a Board Hero you Know!
Board Hero Nominations

Shop!
HOA insights now has its very own merch store! Our team has whipped up some hats, mugs, T-Shirts, & more that we think Volunteer HOA Boardmembers are gonna love. We also offer dozens of FREE zoom backgrounds. Available in our Boardmember Merch Store!

Connect with Hosts on LinkedIn

Julie Adamen
https://www.linkedin.com/in/julieadamen/

Kevin Davis, CIRMS
https://www.linked...

Send us a text

What really happens when an HOA board is recalled? Hear Helen’s story and the lessons every board member should know.

✅ Is a Reserve Study right for you? 👉 https://www.reservestudy.com/

What happens when an HOA board is recalled? In this HOA Board Heroes episode, we hear Helen’s real story about a recall the price of doing the right thing. Helen, a former board member, shared her experience dealing with the 2020 balcony inspection law. The association faced significant repairs, with initial cost estimates reaching millions. Despite the board's efforts to secure financing and a loan, homeowners resisted, leading to a recall election.

Chapters From Today's Episode:

00:00 The HOA Problem That Grew and Grew…

00:52 Intro to Board Hero Helen

02:11 What law triggered the conflict in this HOA?

04:15 Why did the HOA face pushback over balcony inspections?

06:20 What is a Master Repair Plan and why was it controversial?

08:04 How did the recall campaign begin and gain traction?

10:25 What was Helen’s experience dealing with the opposition group?

12:30 How did communication (or lack of it) fuel the fire?

15:10 Why did board members start resigning?

17:00 How did the association handle financing and reserve planning?

19:15 What was the turning point in the board’s support and leadership?

22:08 What lessons did Helen learn from the recall experience?

24:52 How can other boards prepare for similar challenges?

27:35 What does it really mean to serve your community on an HOA board?

30:45 What advice does Helen offer to future board members?

The views & opinions expressed in this program are those of the Hosts & Guests, intended to provide general education about the community association industry. The content is not intended to provide specific advice or recommendations for any individual or organization. Please seek advice from licensed professionals.

Podcast Links:
Full Episode List
Watch On Youtube

Engage in the conversation!

Call our 24/7 voicemail line at (805) 203-3130 or send an email or voice memo to podcast@reservestudy.com

Nominate yourself or a Board Hero you Know!
Board Hero Nominations

Shop!
HOA insights now has its very own merch store! Our team has whipped up some hats, mugs, T-Shirts, & more that we think Volunteer HOA Boardmembers are gonna love. We also offer dozens of FREE zoom backgrounds. Available in our Boardmember Merch Store!

Connect with Hosts on LinkedIn

Julie Adamen
https://www.linkedin.com/in/julieadamen/

Kevin Davis, CIRMS
https://www.linked...